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Hi there,

Appears that, the client had a custom template where the Quantity field was displayed even when there’s only 1 remaining item in stock.

As far as I can see, the default Woo behavior is to hide the Quantity selector field if there’s only 1 item left (anybody correct me if this is wrong).

So the error appears to be on our end.
Thank you very much for the support.

Hi Ibrahim,

We noticed that, when the Stock is only “1”, the styling disappears. If we allow Backorder or increase the Stock, the Quantity field and the arrows render with the correct styling.

I will contact you on that link with further information.

Just to add, it works fine on the staging site which is a copy of the live site.

Not working here either, I’m afraid.

So, I did as you suggest; Enabled the ‘Video Thumbnail for all Products‘ by setting an image. Now, instead of pulling the thumbnail from Youtube, it just shows the Global image that we set in the plugin options.

I tried re-saving the product but it doesn’t pull the YT thumbnail.

Hello there,
Thank you very much for the swift response and action.

I’m sorry but it’s not picking up the image.
Here’s an example:
https://creative-resins.fixed-staging.co.uk/product/glasspaint-pearlescent-effect/

I first removed the Youtube link, then Updated the product, then put the link, and then updated the product.

Any help will be appreciated.

I can also confirm that updating the product didn’t fix the thumbnail.

Looks like, the latest version is calling the old 3.6.1, which is 404 indeed:

public_html/wp-content/plugins/jquery-updater/jquery-updater.php: wp_register_script( 'jquery-core', plugins_url( '/js/jquery-3.6.1.min.js',FILE ), [], $ver_core );

A quick update here;
Apparently, the issue was caused by our host. The host did not disclose the problem but they moved the site to another server and the Cards now work as expected.

Thanks to everyone involved!

Hi there!

There’s no Twitter Support for contact. Only Help pages and a Community forum which won’t be in help at all.

Robots.txt at the moment is:

User-agent: *
User-agent: Twitterbot
Allow: /

This allows all for Twitterbot indexing, so I doubt this has anything to do, because earlier in this thread we also tested it with the default Yoast robots.txt that allows all.

Thanks! This is so unfortunate.

I hope you do not close the topic after 7 days so that we can follow up.

Hi there! Thanks for the reply!

That URL might be cached, right.

But I just set up another post that we never checked in the Validator.
In theory this post shouldn’t be cached although can’t confirm whether it was ever posted on Twitter before.

I set up a 800x400px image which is 2:1 but it’s still not picking it up.

Any ideas?

Can set up another post with a specific size if you’d like.
Any help will be appreciated!

Hi Michael! Thanks for the update!

I removed that robots.txt so that the default one is in action:

User-agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php

It’s still not picking up. I’ve already tested with these dimensions:
600×300
600×314
1200×600

Please let me know what else we can try.

Thanks for the reply.

Unfortunately, 1200×600 didn’t work either.
I made sure the image has Alt tag, Caption, Description and Title.
The post also has Title and Description meta in place.

I’m testing on the post I initially attached to my inquiry. Maybe you can inspect it and advise?

Any further help will be appreciated!

It says:
twitter:image
Images for this Card support an aspect ratio of 2:1 with minimum dimensions of 300×157 or maximum of 4096×4096 pixels.

600×300 is 2:1 ratio.

The link you provided is 403 – Forbidden at the moment and I’m unable to inspect it.
What’s the size you used on that card, please?

Thanks for the update.

The link you provided doesn’t seem to specify the size or the ratio that should be used for the “Card” images.

Can you please provide the required size or ratio for the Card images?

I already tried 600×300 which is used by the example image in that link, but the Validator is not picking it up.

As a side note, we have filled the Title and Description meta as required by Twitter but still no avail.

Any help will be appreciated!