Puckle

@justinscheetz I’ve been waiting for pro support in your platform for almost two months now, my reviews are not working and no one is answering my emails anymore. Someone named Olivia was responding but then stopped altogether. I opened a new support ticket and no response either. What’s going on? I’ve been paying for this plugin for over three years and now I get no response in two months??

• This reply was modified 2 years, 2 months ago by Puckle.

Hi master buldog!

– I do want my reviews on my single product page
– I want them displayed right after product description and sharing buttons (which I think go together)
– I haven’t tried what you suggest, I have been trying to edit it from my theme functions.php;

I have currently the following code:

add_filter( 'woocommerce_product_tabs', 'woo_reorder_tabs', 98 );
function woo_reorder_tabs( $tabs ) {

	$tabs['reviews']['priority'] = 10;
	$tabs['description']['priority'] = 5;
	$tabs['additional_information']['priority'] = 15;	

	return $tabs;
}

If I change the priority to make the reviews first, the description (along with the sharing buttons). Also, if I add any additional information to the product, it trumps both reviews and description. Seems like only one tab can appear at at time…I’m thinking this is because my theme doesn’t actually allow for tabs (there no “switching” between them, instead they should appear as blocks, each tab above the other) But I have no clue where and how this is done in my theme ??
I’m also looking into making a child theme to be bit on the safer side but I have messed up my store already once and am quite terrified of doing it again. I didn’t seem to be able to call my parent theme properly.

Thanks master buldog! Hopefully you have a fix for me ??

Hi Lorro!

I’ve tried disabling all plugins and the same problem persists. I have now found, however, that the issue seems to be my products are only displaying three tabs. That is, if I add Product description, a visible attribute, and the default related products, the reviews tab disappears. If I only add product short description, which displays next to the image, the reviews do appear. I made a test product here:
https://www.wolfrikdesign.com/producto/zapatos/

That one does display reviews.

This one, on the other hand, has all three tabs:
https://www.wolfrikdesign.com/producto/happy-mickey/

The reviews tab loads with the page (it’s visible for just a second) and then disappears.

It seems to me that something in my theme is overriding, but if I switch to the default theme I have the exact same behavior.

I’m terrified of reinstalling wordpress and losing my entire database/functionality, do you think that’s the only way to go?

Thanks again,
Mariana

Hello Again –

I tried updating my theme, even though I lost a lot of the modifications it didn’t do anything for my reviews tab. I’ve reverted now to the un-updated version to keep it looking as it was, my problem remain the same :/

I also tried switching to the default theme, without any modifications, the reviews tab still isn’t there.

:/

Thanks Lorro! I know my theme is not updated, but if I do Il will lose all the changes I made. I edited the theme directly instead of using a child theme since I didn’t know how to do that….I did most of my editing directly in the css editor which I can do again, but I also modified some other files.

Is there no other way to fix this?

I don’t have a specific url to show a review because none of my products show the reviews tab. I’ve added one directly in the admin, when editing the product, and it doesn’t show up either.

Might I do anything else? I’ve alo tried to install an external plugin for reviews, but it doesn’t show up either.

Thanks again,
Mariana