purelink

thank you.

thanks for reply.

here are screenshots
https://postimg.cc/gallery/rqVsv1s

FAQ category shows in WP category section and vice versa.

my WP is v5.8.2

thank you.

thanks for quick reply.

i would appreciate that.

i got you. thanks for the tips anyways. let me try what i can do.
thank you.

thanks for the explanation.
could you guide me how to build a customer metabox? and resue the cf form html structure?
putting which code to where…
not a full instruction, but just quick guide or any reference that i can look up. that would be great.

thanks for your effort.
i have a premium version and updated it to 3.4.9.
CC merge doesn’t seem to work or i am missing something.
yes i am using IMAP for support email if you mean “Ticket is created through IMAP”
i created a ticket by email with 1 CC. very simple test, but with CC reply it still created a new ticket instead of merging it in to the original ticket.

please advice me.

awesome!
i will look forward to seeing the fix soon.

i tested it with WC Vendors plugin, and it’s partially working though.
once i assigned “XYZ” as a vendor and WS agent, yes XYZ can see only tickets assigned to vendor. good thing.
however, XYZ can’t see other agents posts in the ticket except the requester’s post and internal note.
other agent can see the XYZ’s post in the ticket though.

i would to have a vendor to see other agent’s post too so that the vendor knows the full history of conversation between primary tech and customer (requester)

please advise me.

thanks for consideration, i just purchased a premium version.
i will look forward to seeing the CC merge feature shortly.

thank you.

i will try it and see if it works for me.
thank you

i am interested in this issue. i understand how the system works and why it creates a new ticket as well.
however, can’t you collect or merge tickets by ticket number and title instead of the requester email?
So when CC responds to the email, it should contain the same ticket ID and title in the email header, then it goes into the current ticket.
i hope this make a sense to you.

my company is looking for a ticket system that handles CC well.
i can say, your plugin is the best one among the others so far. thanks,

• This reply was modified 6 years, 6 months ago by purelink.