purplelemur

Hello, @kolorofon !

There was a bug in the release 1.4.9. We worked with the first customers who faced it and there is a new version 1.4.10, which attempts to fix the issue. Could you try and install the version from here https://drive.google.com/file/d/1ajLVVZp665kixoaZQR_6UQYw0s377UoW/view?usp=share_link ?

Please, reply back if it fixes the case for you.

Thank you!

Good new, @jaspix !

Please, keep me updated if anything goes wrong again! I’ll prepare the release to make the fixed version available to the public.

Thank you!

@jaspix , please ignore the link from above.

Here is the new one https://drive.google.com/file/d/1ajLVVZp665kixoaZQR_6UQYw0s377UoW/view?usp=share_link

@jaspix ,

‘Catalogue already exists’ means not to sync products. That is what Pinterest told me. You can select the option, but the Product Sync will be set to OFF, so inside the plugin, you will have to turn it ON. Or, you choose to create while onboarding, which will set Product Sync ON from the start; it does not matter much.

Here is another version of the plugin that must fix your case, taking your feed URL into account.

https://drive.google.com/file/d/1EH72upVaa2AwiBbm1T4vcg-c8CVw9bRA/view?usp=share_link

Hi, @jaspix !

I know what it that and I’ll add a condition for the case. Could you jump on Slack with me so we would not post to the forum all the private data we may need while testing the fix? Instructions are given here: https://make.www.ads-software.com/chat/ ?

@fwitteam, let’s talk in Slack. I sent you a message at Making WordPress workspace.

Hi, @fwitteam !

Can I see the destination of the call (headers, the URL where the call was made)? I can see the response only, I would like to see the request as well.

Hi, @fwitteam and @jaspix !

Here is the file you could both try. It is still version 1.4.9, but with the fix.

https://drive.google.com/file/d/1aH_uEPjIWtR_cUOKDUmpkOhiuzutn14M/view?usp=share_link

Please disconnect using your current plugin and check the need feed has gone.
Update the plugin from the ZIP file that is available using the link above.
The old feed must get reactivated.
Check the feed link in the plugin vs the one at Pinterest, they must match.

In case (will it work or won’t), get back to me, and I’ll continue fixing it.

Thank you!

Hello, @jaspix !

We have a ZIP file we would like you to try out. The fix does remove the new feed when you disconnect, so you will be left with the old feed in your Pinterest account, and attempts to reuse any existing feed from your Pinterest account when you reconnect and the feed URL matches your website. This way, the plugin will connect back to your old feed.

I must pass the archive to you somehow. Could you create a Support Request at woocommerce.com (you must have an account, I suppose)?

https://woocommerce.com/my-account/contact-support/

I’ll be able to answer you with the ZIP file through our support system to the email you gave in your woocommerce.com account when submitting the request.

Hi, @antonic93 !

Facebook for WooCommerce is compatible with WooCommerce 9.3.1, but as @omarfpg said, we had a minor update to fix the issue inside 9.3.0. The Facebook plugin’s main plugin file is also compatible with WooCommerce 9.3. Next week, we will release an update bumping the version to 9.3.1, and the banner will go.

Thank you!

HI, @fwitteam !

We are currently working on the problem with Pinterest. There is an issue with logic that no one has foreseen. Unfortunately, Pinterest can not manually fix the issue with your feed since it has promotions on it, but we have a plan that must work. We will prepare another release as soon as we have it tested, hopefully this week.

https://github.com/woocommerce/pinterest-for-woocommerce/pull/1061

Hi, @kejserjorn !

I am working on fixing the issue. I’ll post here when a fix is ready.

Thank you!

Hi, @jaspix !

The error message you see is not a critical error, as it may look, but more of an “informational” error: the extension failed to delete the feed you had with Pinterest due to some active promo campaigns you have. This is a good thing; Pinterest wants you to retain your money. It is safe to dismiss the error.

The request to reconnect was caused by breaking changes in the new 1.4.7 version.

On the other hand, I see the problem with a new catalog being created instead of reusing the existing one. We will try to resolve the issue with Pinterest as soon as possible.

Thank you!

Hello, @rafatbarakat !

What was the problem the specialist found?