JoomSky

Hi,

Here is quick fix, proper fix we will add in the next version.

Edit
../wp-content/plugins/js-support-ticket/js-support-ticket.php

find the following lines of codes

Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/plugin.php';
}

Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/plugin.php';

Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/admin.php';
}

Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/admin.php';

Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/file.php';
}

Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/file.php';

Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-pclzip.php';
}

Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-pclzip.php';

Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-wp-ajax-upgrader-skin.php';
}

Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-wp-ajax-upgrader-skin.php';

Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-wp-upgrader.php';
}

Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-wp-upgrader.php';

Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-plugin-upgrader.php';
}

Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/class-plugin-upgrader.php';

Find
if(strpos($wp_admin_path, "http") !== false) {
$wp_admin_path = ABSPATH . 'wp-admin/includes/translation-install.php';
}

Replace with
$wp_admin_path = ABSPATH . 'wp-admin/includes/translation-install.php';

Find
if(strpos($wp_site_path, "http") !== false) {
$wp_site_path = ABSPATH . 'wp-includes/class-phpass.php';
}

Replace with
$wp_site_path = ABSPATH . 'wp-includes/class-phpass.php';

Hi,

Yes, it is possible.

Edit the slug

Admin > Help Desk > Slugs

Edit the add-ticket slug with your slug. Same for my-tickets slug.

Hi,

Please check the docs.

https://docs.joomsky.com/jsjobs

Hi,

Employer can export or download resume in Applied resume page.

https://docs.joomsky.com/jsjobs/appliedresume/frontend

Hi,

Use the jobs shortcode at the homepage or use the jobs widget.

https://docs.joomsky.com/jsjobs/shortcodes

Hi,

Make sure all addons are upto dated.

Admin > Help Desk > Addons Status

Please check the system errors

Admin > Help Desk > (Admin left menu) > System Errors

Hi,

It may problem in some other area.

Can you please open a support ticket

https://jshelpdesk.com/support/

Hi,

Thanks for considering Help Desk.

Help Desk not offer SMS integration.

Thanks,

Hi,

Please update to 2.8.5.

Problem will be solved.

Hi,

Email Templates does not offer conditions/code etc.

Anyhow it support action hooks.

You can write your own code

jsst-beforeemailticketcreate

jsst-beforeemailticketreply

Parameters ($recevierEmail, $subject, $body, $senderEmail)

Hi,

Help Desk add datepicker class with the date custom field.

When user click on it, a date picker display to select date.

Check the image

https://ibb.co/98L9kF1

Press F12 and check console window for any JavaScript error.

Hi,

Please try this

Edit ../wp-content/plugins/js-support-ticket/includes/jsst-hooks.php

Find on line number 291

$data['name'] = $post_user_login;

Replace with

$data['name'] = $name;

Open User > Admin profile and save it without change any thing.

You can do same thing for user.

Now create a new ticket and check the names.

Hi,

Sometimes, the user clicks multiple times on the ticket reply button, so the system stores the same reply multiple times.

Do you face same problem on multiple tickets?

Check these configurations for reply at front-end

Admin > Help Desk > Configurations > Ticket Settings >

Show Admin OR Agent Email On Ticket Reply: Yes

Show Anonymous Name On Ticket Reply: No

Hi,

Please share some more details.

Do you want to hide Internal Note section from the ticket detail page?

Or hide for some users and show for some users?

Also share screenshots.

https://ibb.co/25DTBxB

Hi,

Please resolve the jQuery error, Help Desk visual editor problem will auto solved.

Thanks,