JoomSky

Hi,

On which action/page do you get this error?

Does system display any SQL query, if yes, please share it.

Hi,

Please check error in the system errors.

Admin > Help Desk > System errors

If you get closedby sql error, run this sql

ALTER TABLE wp_js_ticket_tickets ADD closedby int(11) DEFAULT NULL AFTER closed;

Hi,

Please use one shortcode for single page.

Use widget instead of multiple shortcodes.

Hi,

Help Desk does not have any limit on system emails?

Does system show any error/message while adding new system email?

Can you please check system error?
Admin > Help Desk > System error

Hi,

To synchronize WP user, click on Add WP Users

Admin > Help Desk > Dashboard > Add WP Users (quick link at right side).

Hi,

Try this, edit
/public_html/wp-content/plugins/js-support-ticket/modules/jssupportticket/model.php

Add this line at line 1344
if(isset($wp_styles->queue))

Before this line
if (!in_array('jssupportticket-main-css',$wp_styles->queue)) {

Hi,

No, Help Desk do not send any of your data.

Hi,

Thanks for the fix.
It will also be available in the next version.

Hi,

Please check error log.
Admin > Help Desk > Error log

Hi,

This is upon WordPress settings.

To overwrite it, check this link.

https://stackoverflow.com/questions/9191359/how-to-change-session-expire-time-in-wordpress

Hi,

Can you please uninstall and delete the plugin and try to install again.
If you still face same problem, please open support ticket at jshelpdesk.com

Hi,

Pending jobs are in the Approval Queue.
Admin > JS Jobs > Jobs > Approval Queue.

https://docs.joomsky.com/jsjobs/jobs/admin/approvalque

Hi,

Most probably it is cache problem.
Please clear your WordPress cache and press ctrl+F5 at front-end to clear browser cache.

Regards,
Help Desk team

Hi,

Thanks to considering Help Desk.
Unfortunately, Help Desk does not support schedule tickets.

Hi,

Please open support ticket at joomsky.com for Joomla version.

Regards,
Help Desk team