JoomSky
Forum Replies Created
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Hi,
If you want admin can reply ticket from front-end, this feature is available in Pro version.
Add admin user in staff members, he can perform all action on ticket from front-end.
Regards,
Ahmad BilalHi,
Make sure these configurations are properly selected.
Admin > Configurations > Default Email Setting (make sure correct admin email address is selected)
Admin > Configurations > Mail Setting (make sure mail to admin is enabled)
Regards,
Ahmad BilalHi,
Edit ../plugins/js-support-ticket/modules/ticket/tpls/admin_addticket.php
Find
<div id="username-div"></div><input type="text" value="" id="username-text" readonly="readonly" data-validation="required"/><a href="#"><?php echo __('Select User', 'js-support-ticket'); ?></a>Replace with
<div id="username-div"></div><input type="text" value="" id="username-text" readonly="readonly" /><a href="#"><?php echo __('Select User', 'js-support-ticket'); ?></a>Regards,
Ahmad BilalForum: Plugins
In reply to: [JS Help Desk - The Ultimate Help Desk & Support Plugin] Custom FieldHi,
This feature is available in Pro version. You can change field ordering.
In v1.0.6 free also have this feature, v1.0.6 is under development, soon it will be available.
Regards,
Ahmad BilalHi,
JS Support Ticket use WP login and register process.
At successful login, user will redirect to JS Support Ticket control panel.Check in Configurations
Admin > Configurations > Login Redirect: YesRegards,
Ahmad BilalHi,
Can you give some paramalinks structure that make problem.
In our system, it is working on post name, month and name, numeric etcWe need your paramalink structure, we will check it.
You can open a support ticket in our system.
https://joomshark.com/index.php/jsticketsRegards,
Ahmad BilalHi,
Please open support ticket, we need some more information.
https://joomshark.com/index.php/jsticketsRegards,
Ahmad BilalHi,
Check these configurations.
-Admin > Configurations > Default Email Setting
Check the admin email address-Admin > Configurations > Mail Setting
– Mail to admin: Yes
– Ticket Reply User (Admin): YesRegards,
Ahmad BilalHi,
Try this
Admin > Setting > Paramalink > save it without any change.Regards,
Ahmad BilalHi,
Please try this
Admin > Settings > Param links > save it without changing any thing.
Regards,
Ahmad BilalHi,
Add short code into your page.
To check available short code into your version,
Admin > JS Support Ticket > Short CodesCopy short code and paste into your page, JS Support ticket will show in your page.
Regards,
Ahmad BilalHi,
You mean department box show but not show departments.
Make sure
– Department status is enabled (green tick)
– Department type is publicRegards,
Ahmad BilalHi,
JS Support Ticket is working with BulletProof Security plugin.
Can you give some more details about your problem?
Regards,
Ahmad BilalHi,
Check your site in other browser.
Regards,
Ahmad BilalHi,
JS Support Ticket 1.0.5 is working with WP 4.2.2
You can check demo page.
https://demo.joomshark.com/tickets/free/If you don’t see JS Support Ticket at admin, please deactivate and activate it again in plugins.
You can send more detail about your problem.
You can open support ticket
https://www.joomshark.com/index.php/jsticketsRegards,
Ahmad Bilal