JoomSky

Hi,

JS Support Ticket 1.0.5 is working with WP 4.2.2
You can check demo page.
https://demo.joomshark.com/tickets/free/

If you don’t see JS Support Ticket at admin, please deactivate and activate it again in plugins.

You can send more detail about your problem.
You can open support ticket
https://www.joomshark.com/index.php/jstickets

Regards,
Ahmad Bilal

Hi,

We will fix it in next version.

Regards,
Ahmad Bilal

Hi,

JS Support Tickets short codes are

jssupportticket – show main control panel

jssupportticket_addticket – show open ticket form

jssupportticket_mytickets – show my tickets page

Regards,
Ahmad Bilal

Hi,

Deactivate plugin and activate it again in
Admin > Plugins

It will be display again in admin area.

Regards,
Ahmad Bilal

Hi,

Yes, you can set any custom field to required.
Admin > User Fields > Add User Field > Required: Yes

Regards,
Ahmad Bilal

Hi,

Try this code.

function getRandomTicketId() {
$query = “SELECT MAX(ticketid) FROM " . jssupportticket::$_db->prefix . "js_ticket_tickets“;
$ticketid = “”;
$length = 5;
$maxticketid = jssupportticket::$_db->get_var($query);
if(!is_numeric($maxticketid)) $maxticketid = 0;
$ticketid = $maxticketid + 1;
$currentlength = strlen($ticketid);
if($length == $currentlength){
$length = 15;
}
for($i = 0; $i < ($length – $currentlength); $i++){
$ticketid = ‘0’.$ticketid;
}
return $ticketid;
}

Regards,
Ahmad Bilal

Hi,

Admin can change ticket department any time.

Admin > Ticket > Edit > change the department of the ticket.

Regards,
Ahmad Bilal

Hi,

Can you please send your translation, we will check it.
Once you need to save translation in po edit.

Hi,

JS Support Ticket need WP user, if user already create, it is ok for plugin.

Regards,
Ahmad Bilal

Hi,

Please check the documentation.
https://joomshark.com/index.php/documentations/jsdocumentation/article/article/149/350/5

Regards,
Ahmad Bilal

Hi,

Please check this, is this working?
https://mydomain/wp-admin/admin.php?page=jssupportticket

Hi,

We change the language pattern, update JS Support Ticket to 1.0.4.

Regards,
Ahmad Bilal

Hi,

We change the language pattern, update JS Support Ticket to 1.0.4.

Regards,
Ahmad Bilal

Hi,

JS Support Ticket is required user to login to post the ticket.

JS Support Ticket pro offer visitor to open new ticket.

Hi,

Please update JS Support Ticket to 1.0.4, problem will be solved.

Regards,
Ahmad Bilal