radio_mogul

For the record I requested cancellation on December 18, 2024. My credit card was charged nonetheless, and although I asked for a refund, WP Swings has refused to return my money- $109.

Furthermore- this has nothing to do with features or functionality. This is all about REFUNDING a user for a cancellation request. I did avail myself of the option to cancel the subscription. Didn’t I? Would you like me to repost our correspondence in public?

You sent me a reminder at 5:36 am, the day before it renewed. Well, I asked you to stop the renewal. I specifically asked you after you sent me the renewal notice, but BEFORE you charged my credit card. Furthermore, I asked you to cancel the subscription and refund me the money. You also asked my why I cancelled, and I told you that I found another plugin that served our needs better. Again. You did not sell me a physical product that I used, or wore, or drove, and caused it to depreciate from “Mint condition” It was a subscription. You did not incur any cost like shipping, or restocking. The right thing to do is refund me my money for an UNUSED subscription. So why don’t you tell the public how you can rationalize charging somebody for 365 days of a subscription they told you they didn’t need on day ZERO. You are a company that cannot be trusted. BUYER BEWARE!

that must be the case, because one of the sites just autoupdated to 6.0

thanks everyone for the comments. I hope this thread helps others with the same issue.

@jbculpepper – so it’s a GoDaddy (the WP host site) thing?
They are all different hosting plans, but all on shared GoDaddy hosting.

Interesting thought. thanks for suggesting. I guess I have to call them to get the definitive answer. You rock!

@krupalpanchal – It’s frustrating – because Wordfence says ”
An update is available for WordPress (v6.0)

but when I click on it – all I get is:

Here you can find information about updates, set auto-updates and see what plugins or themes need updating.
Current version: 5.9.3

Last checked on June 6, 2022 at 7:18 pm CDT. Check again.
Plugins

Your plugins are all up to date.
Themes

Your themes are all up to date.

So why doesn’t it give me the opportunity to update to 6.0???

the setup is virtually the same, but each of the sites has a different theme.
They are all Genesis/Studio press child themes built on the Genesis framework.

@krupalpanchal – I was already on 5.9.3.
If you want to see what I see, click on the link above that says “Screen grab showing latest version”

-thanks, RM

that site has 5.9.3 as shown in the screen capture. I always update as soon as possible.

It just appeared. When I rebuilt this site, there was no extraneous code. I recently added some text (an RIP) to the top text box, but I’m the only one with access to the back end. We use WP Cerber as an extra layer of security to (hopefully) hinder unwanted users from gaining access to the site.

We first noticed the text string on the 27th of September. I checked the access log, and other than the attempts by mischief makers who were denied access, I’m the only user who has successfully accessed the back end.

Can I re-install WordPress?
Can I copy the file from a different site?

Thanks for your response.
It confirms my suspicion. I’m just not much of a mechanic who can work “under the hood”
Now I have to find a good “mechanic”

Thanks for replying. Could you offer some guidance setting to arrive at the fine balance between being too restrictive and having sufficient “roadblocks” to cause the troublemakers to go elsewhere?

Furthermore, my subnet and my IP address, as well as that of one of my contributors is in the IP White List.

Is there any other data you need to help me figure out what’s going on.

• This reply was modified 3 years, 7 months ago by radio_mogul.

Here are the last two lockouts.

189.4.77.* – August 16, 2021, 9:35 pm Attempt to log in with non-existing username: internetfm Remove
68.104.0.* – August 16, 2021, 9:32 pm Attempt to log in with non-existing username: internetfm Remove