Forum Replies Created

Viewing 15 replies - 1 through 15 (of 17 total)
  • Thread Starter radioinsight

    (@radioinsight)

    As a follow-up, another new user still had the issue today.

    Thread Starter radioinsight

    (@radioinsight)

    You won’t be able to create a subscription in Stripe for the user. You can only create a user in PMPro and connect them to a subscription that is active in Stripe if need be. As that user only has a free account, there isn’t an active subscription in Stripe (with an active billing profile that is charging them for anything)

    Stripe won’t allow you to create a subscription and charge someone’s card manually via their portal.

    You misunderstand, the person submitted a payment in PMP to upgrade from Free to Paid. But Stripe did not create the subscription ID when he upgraded.

    The other user created a new Paid account where Stripe did not create a subscription ID.

    How am I supposed to follow the instructions above to fix their accounts if there is no way to create a Subscription manually to tie the already existing payments into their accounts?

    Please try adding this code recipe to your site and see if this helps with the error you’ve been getting? 

    https://gist.github.com/dparker1005/a0e73029784d87e53a522539bd969c41

    This recipe should be saved as it’s own file and added to the wp-content/mu-plugins/ folder. If the folder doesn’t exist you can create it. Please give this a try and let me know if it helps.

    At least in testing using the Code Snippet plugin to add it in, it appeared to work. But I won’t know until multiple users are successful.

    And why would I put it in mu-plugins if I’m not running a Multisite?

    Thread Starter radioinsight

    (@radioinsight)

    The user already had an existing Membership Level 4 (Free User) and Tried to subscribe to both Level 2 (Paid Annual) and Level 3 (Paid Monthly) receiving the same error for both.

    If there’s an active subscription in the gateway, you can manually create the user on your site, followed by creating an order for them that matches the last transaction and subscription ID in Stripe. This will connect PMPro to the user’s subscription in Stripe.

    I’m not sure I follow correctly. This first person already had an existing free account. I added an order and if I add that it shows an unending subscription for $0 inside PMP.

    It appears that these payments did not trigger a subscription being created inside Stripe. Do I have to manually create that as well and is that doable without triggering another payment on that person’s credit card?

    Thread Starter radioinsight

    (@radioinsight)

    Also of potential note…

    While my Stripe account says I am on API version 2024-04-10, Paid Memberships Pro says I am using 2022-11-15.

    As well this is what my webhook activity log shows…

    Event TypeLast ReceivedStatus
    checkout.session.async_payment_failedNeverReceivedN/A
    checkout.session.async_payment_succeededNever ReceivedN/A
    checkout.session.completedNever ReceivedN/A
    invoice.payment_action_requiredNever ReceivedN/A
    charge.failedJune 9, 2024 4:35 am Working
    charge.refundedJune 5, 2024 5:22 pm Working
    customer.subscription.deletedMay 19, 2024 6:04 pm Working
    invoice.payment_succeededJune 9, 2024 7:11 pm Working

    Thread Starter radioinsight

    (@radioinsight)

    Even after deactivating JetpackCRM the same errors appear. The two plugins worked alongside anohter until about a week ago.

    Same error in the Site Health. In fact the first one, points to a server I moved the site off of three months ago.

    • stripe: v7.5.0 (2024-05-14 03:34:17) – /home/183737.cloudwaysapps.com/qudhkyjpnn/public_html/wp-content/plugins/jetpackcrm-ext-invoicing-pro/vendor/stripe/stripe-php/lib/Stripe.php | v7.5.0 (2024-06-09 20:44:37) – /srv/htdocs/wp-content/plugins/jetpackcrm-ext-invoicing-pro/vendor/stripe/stripe-php/lib/Stripe.php


    In addition, can you please answer the original question as to would I be able to use the Stripe backend to manually connect their completed payment to their user accounts? They have now been awaiting a response from me for five days and that’s not good customer service.

    Thread Starter radioinsight

    (@radioinsight)

    ` wp-core
    
    version: 6.5.4
    site_language: en_US
    user_language: en_US
    timezone: America/New_York
    permalink: /%category%/%post_id%/%postname%/
    https_status: true
    multisite: false
    user_registration: 1
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 7020
    dotorg_communication: true wp-paths-sizes
    
    wordpress_path: /wordpress/core/6.5.4
    wordpress_size: 67.12 MB (70375929 bytes)
    uploads_path: /srv/htdocs/wp-content/uploads
    uploads_size: 3.39 GB (3635186067 bytes)
    themes_path: /srv/htdocs/wp-content/themes
    themes_size: 70.60 MB (74027009 bytes)
    plugins_path: /srv/htdocs/wp-content/plugins
    plugins_size: 491.20 MB (515059433 bytes)
    database_size: 293.56 MB (307822592 bytes)
    wpcomsh-disk-space-used: 3.6 GB
    wpcomsh-disk-space-quota: 26.6 GB wp-dropins (2)
    
    advanced-cache.php: true
    object-cache.php: true wp-active-theme
    
    name: JNews - Child Theme (jnews-child)
    version: 1.0.0
    author: Jegtheme
    author_website: https://themeforest.net/user/jegtheme?ref=jegtheme
    parent_theme: JNews (jnews)
    theme_features: widgets-block-editor, custom-line-height, menus, automatic-feed-links, title-tag, post-thumbnails, align-wide, customize-selective-refresh-widgets, post-formats, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, auto-load-next-post, editor-styles, editor-style, widgets
    theme_path: /srv/htdocs/wp-content/themes/jnews-child
    auto_update: Disabled wp-parent-theme
    
    name: JNews (jnews)
    version: 11.5.2
    author: Jegtheme
    author_website: https://jegtheme.com/
    theme_path: /srv/htdocs/wp-content/themes/jnews
    auto_update: Disabled wp-themes-inactive (5)
    
    Publisher: version: 7.6.2, author: BetterStudio, Auto-updates disabled
    Storefront: version: 4.6.0, author: Automattic, Updates managed by WordPress.com
    Twenty Twenty: version: 2.6, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Four: version: 1.0, author: the WordPress team, Updates managed by WordPress.com
    Twenty Twenty-Two: version: 1.4-wpcom, author: the WordPress team, Updates managed by WordPress.com wp-mu-plugins (2)
    
    Health Check Troubleshooting Mode: author: (undefined), version: 1.9.1
    WP.com Site Helper: author: (undefined), version: (undefined) wp-plugins-active (63)
    
    Ads for WPBakery Page Builder (formerly Visual Composer): version: 1.0.7, author: Advanced Ads, Auto-updates enabled
    Advanced Ads: version: 1.52.3, author: Advanced Ads GmbH, Auto-updates enabled
    Advanced Ads Pro: version: 2.26.1, author: Advanced Ads GmbH, Auto-updates enabled
    Advanced Ads – Google AdSense In-feed Placement: version: 1.1.3, author: Advanced Ads, Auto-updates enabled
    Advanced Ads – Tracking: version: 2.7.1, author: Advanced Ads GmbH, Auto-updates enabled
    Akismet Anti-spam: Spam Protection: version: 5.3.2, author: Automattic - Anti-spam Team, Updates managed by WordPress.com
    Basic User Avatars: version: 1.0.8, author: Stranger Studios, Auto-updates enabled
    Classic Editor: version: 1.6.3, author: WordPress Contributors, Updates managed by WordPress.com
    Classic Widgets: version: 0.3, author: WordPress Contributors, Auto-updates enabled
    Contact Form 7: version: 5.9.5, author: Takayuki Miyoshi, Auto-updates enabled
    Contact Form 7 Connector: version: 1.2.6, author: ARI Soft, Auto-updates enabled
    Contact Form CFDB7: version: 1.2.7, author: Arshid, Auto-updates enabled
    Custom CSS Pro: version: 1.0.7, author: WaspThemes, Auto-updates enabled
    Data Tables Generator by Supsystic: version: 1.10.33, author: supsystic.com, Auto-updates enabled
    Decurlify RSS: version: 1.01, author: Martin Tod, Auto-updates enabled
    Elastic Email Sender: version: 1.2.16, author: Elastic Email Inc., Auto-updates enabled
    Embed Any Document: version: 2.7.4, author: Awsm Innovations, Auto-updates enabled
    Flamingo: version: 2.5, author: Takayuki Miyoshi, Auto-updates enabled
    Gutenberg: version: 18.4.1, author: Gutenberg Team, Updates managed by WordPress.com
    Health Check & Troubleshooting: version: 1.7.0, author: The www.ads-software.com community, Auto-updates enabled
    Honeypot for Contact Form 7: version: 2.1.1, author: Nocean, Auto-updates enabled
    Jetpack: version: 13.5, author: Automattic, Updates managed by WordPress.com
    Jetpack CRM: version: 6.4.3, author: Automattic - Jetpack CRM team, Auto-updates enabled
    Jetpack CRM Extension: Invoicing Pro: version: 2.8.2, author: Automattic, Auto-updates enabled
    JNews - Essential: version: 11.0.9, author: Jegtheme, Auto-updates enabled
    JNews - JSON-LD: version: 11.0.4, author: Jegtheme, Auto-updates enabled
    JNews - Meta Header: version: 11.0.3, author: Jegtheme, Auto-updates enabled
    Layout Grid: version: 1.8.4, author: Automattic, Updates managed by WordPress.com
    MailerLite - Signup forms (official): version: 1.7.10, author: MailerLite, Auto-updates enabled
    Newsletter: version: 8.3.8, author: Stefano Lissa & The Newsletter Team, Auto-updates enabled
    Newsletter - Addons Manager: version: 1.2.1, author: The Newsletter Team, Auto-updates enabled
    Open Graphite: version: 1.7.1, author: Rocket Apps, Auto-updates enabled
    Page Links To: version: 3.3.7, author: Mark Jaquith, Auto-updates enabled
    Page Optimize: version: 0.5.5, author: Automattic, Updates managed by WordPress.com
    Paid Memberships Pro: version: 3.0.4, author: Paid Memberships Pro, Auto-updates enabled
    Paid Memberships Pro - Mailchimp Add On: version: 2.3.6, author: Paid Memberships Pro, Auto-updates enabled
    PMPro Roles: version: 1.0, author: Josh Levinson, Auto-updates enabled
    RadioInsight: version: 2021.02.21, author: Lance Venta, Auto-updates enabled
    Registration Honeypot: version: 1.0.0, author: Justin Tadlock, Auto-updates enabled
    Reusable Content Blocks: version: 1.1.3, author: Thecodepoetry, Auto-updates enabled
    Scheduled Post Guardian: version: 1.1.4, author: Mark Jaquith, Auto-updates enabled
    Search and Replace: version: 1.35, author: InfoD74, Auto-updates enabled
    Site Kit by Google: version: 1.128.0, author: Google, Auto-updates enabled
    TablePress: version: 2.3.2, author: Tobias B?thge, Auto-updates enabled
    TablePress Extension: Responsive Tables: version: 1.8, author: Tobias B?thge, Auto-updates enabled
    Virtual Robots.txt: version: 1.10, author: Marios Alexandrou, Auto-updates enabled
    When Last Login: version: 1.2.2, author: Yoohoo Plugins, Auto-updates enabled
    WordPress.com Editing Toolkit: version: 4.24842, author: Automattic, Updates managed by WordPress.com
    WP-Optimize - Clean, Compress, Cache: version: 3.3.2, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates enabled
    WP Armour - Honeypot Anti Spam: version: 2.2.01, author: Dnesscarkey, Auto-updates enabled
    WPBakery Page Builder: version: 7.6, author: Michael M - WPBakery.com, Auto-updates enabled
    WP Consent API: version: 1.0.7, author: RogierLankhorst, Auto-updates enabled
    WP Crontrol: version: 1.16.3, author: John Blackbourn, Auto-updates enabled
    WP Job Manager: version: 2.3.0, author: Automattic, Auto-updates enabled
    WP Job Manager Filter Widget: version: 2.0, author: Tushar Kapdi, Auto-updates enabled
    WP Twitter Auto Publish: version: 1.6.1, author: xyzscripts.com, Auto-updates enabled
    WP User Avatars: version: 1.4.1, author: Triple J Software, Inc., Auto-updates enabled
    YellowPencil Pro: version: 7.6.1, author: WaspThemes, Auto-updates enabled wp-plugins-inactive (27)
    
    Advanced Ads – Geo Targeting: version: 1.3.5, author: Advanced Ads, Auto-updates enabled
    Advanced Ads – Google Ad Manager Integration: version: 1.5.3, author: Advanced Ads GmbH, Auto-updates enabled
    Advanced Ads – Responsive Ads: version: 1.11.0, author: Advanced Ads GmbH, Auto-updates enabled
    Advanced Ads – Selling Ads: version: 1.4.0, author: Advanced Ads GmbH, Auto-updates enabled
    Advanced Ads – Slider: version: 1.4.10, author: Advanced Ads GmbH, Auto-updates enabled
    Crowdsignal Forms: version: 1.7.1, author: Automattic, Updates managed by WordPress.com
    Crowdsignal Polls & Ratings: version: 3.1.1, author: Automattic, Inc., Updates managed by WordPress.com
    Customizer Export/Import: version: 0.9.6, author: The Beaver Builder Team, Auto-updates enabled
    JNews - Auto Load Next Post: version: 11.0.2, author: Jegtheme, Auto-updates enabled
    JNews - Detail Category Customizer: version: 11.0.0, author: Jegtheme, Auto-updates enabled
    JNews - Social Share: version: 11.0.4, author: Jegtheme, Auto-updates enabled
    JNews - Split: version: 11.0.0, author: Jegtheme, Auto-updates enabled
    Maintenance Mode: version: 5.4, author: Michael W?hrer, Auto-updates enabled
    Multisite User Sync: version: 1.2, author: Shamim, Auto-updates enabled
    Paid Memberships Pro - Levels as DIV Layout Add On: version: .2, author: Stranger Studios, Auto-updates enabled
    Proxy Cache Purge: version: 5.2.1, author: Mika Epstein, Danila Vershinin, Auto-updates enabled
    Redirection: version: 5.4.2, author: John Godley, Auto-updates enabled
    Regenerate Thumbnails: version: 3.1.6, author: Alex Mills (Viper007Bond), Auto-updates enabled
    User Role Editor: version: 4.64.2, author: Vladimir Garagulya, Auto-updates enabled
    WooCommerce: version: 8.9.2, author: Automattic, Auto-updates enabled
    WooCommerce Shipping & Tax: version: 2.6.0, author: WooCommerce, Auto-updates enabled
    WooPayments: version: 7.7.0, author: Automattic, Auto-updates enabled
    WordPress Importer: version: 0.8.2, author: wordpressdotorg, Auto-updates enabled
    WP Job Manager - Go Fetch Jobs (Premium): version: 1.8.4.6, author: Bruno Carre?o, Auto-updates enabled
    WP Job Manager - ZipRecruiter Integration: version: 1.1.0, author: Automattic, Auto-updates enabled
    WP Rollback: version: 2.0.7, author: WP Rollback, Auto-updates enabled
    XML Sitemap & Google News: version: 5.4.9, author: RavanH, Auto-updates enabled wp-media
    
    image_editor: Photon_Subsizes_WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: 1
    post_max_size: 2047M
    upload_max_filesize: 2047M
    max_effective_size: 2 GB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF
    ghostscript_version: not available wp-server
    
    server_architecture: Linux 5.10.0-23-amd64 x86_64
    httpd_software: nginx
    php_version: 8.1.28 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 6144
    time_limit: 1200
    memory_limit: 512M
    max_input_time: 1200
    upload_max_filesize: 2047M
    php_post_max_size: 2047M
    curl_version: 8.7.1 OpenSSL/1.1.1w
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    current: 2024-06-06T12:32:43+00:00
    utc-time: Thursday, 06-Jun-24 12:32:43 UTC
    server-time: 2024-06-06T08:32:41-04:00 wp-database
    
    extension: mysqli
    server_version: 10.6.15-MariaDB-log
    client_version: mysqlnd 8.1.28
    max_allowed_packet: 104857600
    max_connections: 500 wp-constants
    
    WP_HOME: https://radioinsight.com
    WP_SITEURL: https://radioinsight.com
    WP_CONTENT_DIR: /srv/htdocs/wp-content
    WP_PLUGIN_DIR: /srv/htdocs/wp-content/plugins
    WP_MEMORY_LIMIT: 512M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: utf8mb4_general_ci wp-filesystem
    
    wordpress: not writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable jetpack
    
    site_id: 232968139
    ssl_cert: No
    time_diff: undefined
    version_option: 13.5:1717602776
    old_version: 13.5-beta:1717526172
    public: Public
    master_user: #35042 radio
    is_offline_mode: off
    is_offline_mode_constant: off
    current_user: #2 lventa
    tokens_set: Blog
    blog_token: oVS^!Z)4KSMd3c&REHk%OzkBu*4mkg8b
    user_token: Not set.
    version: 13.5
    jp_plugin_dir: /wordpress/plugins/jetpack/13.5/
    plan: business
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Wed, 05 Jun 2024 15:40:09 +0000","finished":"Wed, 05 Jun 2024 15:40:15 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":0,"sent":0,"finished":true,"last_sent":"~0"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[35061],"network_options":true}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/radioinsight.com","siteurl":"https:\/\/radioinsight.com","WP_HOME":"https:\/\/radioinsight.com","WP_SITEURL":"https:\/\/radioinsight.com"}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass. google-site-kit
    
    version: 1.128.0
    php_version: 8.1.28
    wp_version: 6.5.4
    reference_url: https://radioinsight.com
    amp_mode: no
    site_status: connected-site
    user_status: not authenticated
    verification_status: verified-non-site-kit
    connected_user_count: 2
    active_modules: site-verification, search-console, adsense, analytics-4, pagespeed-insights, tagmanager
    recoverable_modules: none
    required_scopes:
    openid: ?
    https://www.googleapis.com/auth/userinfo.profile: ?
    https://www.googleapis.com/auth/userinfo.email: ?
    https://www.googleapis.com/auth/siteverification: ?
    https://www.googleapis.com/auth/webmasters: ?
    https://www.googleapis.com/auth/adsense.readonly: ?
    https://www.googleapis.com/auth/analytics.readonly: ?
    https://www.googleapis.com/auth/tagmanager.readonly: ?
    capabilities:
    googlesitekit_authenticate: ?
    googlesitekit_setup: ?
    googlesitekit_view_posts_insights: ?
    googlesitekit_view_dashboard: ?
    googlesitekit_manage_options: ?
    googlesitekit_update_plugins: ?
    googlesitekit_view_splash: ?
    googlesitekit_view_authenticated_dashboard: ?
    googlesitekit_view_wp_dashboard_widget: ?
    googlesitekit_view_admin_bar_menu: ?
    googlesitekit_view_shared_dashboard: ?
    googlesitekit_read_shared_module_data::["search-console"]: ?
    googlesitekit_read_shared_module_data::["adsense"]: ?
    googlesitekit_read_shared_module_data::["analytics-4"]: ?
    googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
    googlesitekit_manage_module_sharing_options::["search-console"]: ?
    googlesitekit_manage_module_sharing_options::["adsense"]: ?
    googlesitekit_manage_module_sharing_options::["analytics-4"]: ?
    googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
    googlesitekit_delegate_module_sharing_management::["search-console"]: ?
    googlesitekit_delegate_module_sharing_management::["adsense"]: ?
    googlesitekit_delegate_module_sharing_management::["analytics-4"]: ?
    googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
    enabled_features:
    adsPax: ?
    audienceSegmentation: ?
    consentModeSwitzerland: ?
    conversionInfra: ?
    gm3Components: ?
    consent_mode: enabled
    consent_api: detected
    search-console_shared_roles: none
    search-console_management: owner
    adsense_shared_roles: none
    adsense_management: owner
    analytics-4_shared_roles: none
    analytics-4_management: owner
    pagespeed-insights_shared_roles: none
    pagespeed-insights_management: all_admins
    search_console_property: https://radioinsight.com/
    adsense_account_id: pub-036?????????????
    adsense_client_id: ca-pub-036?????????????
    adsense_account_status: ready
    adsense_site_status: ready-no-auto-ads
    adsense_use_snippet: no
    adsense_web_stories_adunit_id: none
    adsense_setup_completed_timestamp: Not available
    adsense_abr_use_snippet: no
    adsense_abr_use_error_protection_snippet: no
    adsense_abr_setup_status: undefined
    analytics_4_account_id: 8133???
    analytics_4_property_id: 3051786??
    analytics_4_web_data_stream_id: 3271??????
    analytics_4_measurement_id: G-RQ????????
    analytics_4_use_snippet: yes
    analytics_4_ads_conversion_id: none
    analytics_4_available_custom_dimensions: none
    analytics_4_ads_linked: true
    analytics_4_ads_linked_last_synced_at: 1715639416
    analytics_4_adsense_linked: undefined
    analytics_4_adsense_linked_last_synced_at: 0
    tagmanager_account_id: 6006??????
    tagmanager_container_id: GTM-KDP????
    tagmanager_amp_container_id: none
    tagmanager_use_snippet: yes pmpro
    
    pmpro-cron-jobs: pmpro_cron_expire_memberships (2024-06-06 12:59:05) |
    pmpro_cron_expiration_warnings (2024-06-06 13:00:43) |
    pmpro_cron_admin_activity_email (2024-06-06 14:30:00) |
    pmpro_cron_delete_tmp (2024-06-06 14:30:00) |
    pmpro_cron_credit_card_expiring_warnings (2024-06-11 03:58:08) |
    pmpro_license_check_key (2024-06-11 03:58:08)
    pmpro-gateway: Stripe [stripe]
    pmpro-gateway-env: Live/Production [live]
    pmpro-orders: 11152 orders
    pmpro-discount-codes: 7 discount codes
    pmpro-sessions:
    session_status: Active
    pmpro-membership-levels: {
    "2": {
    "id": "2",
    "name": "Premium Annual",
    "description": "One-Year Subscription to RadioInsight Premium Content",
    "confirmation": "",
    "initial_payment": 50,
    "billing_amount": 50,
    "cycle_number": "1",
    "cycle_period": "Year",
    "billing_limit": "0",
    "trial_amount": 0,
    "trial_limit": "0",
    "allow_signups": "1",
    "expiration_number": "0",
    "expiration_period": "",
    "formatted_price": "<strong>$50.00 per Year<\/strong>.",
    "formatted_expiration": "",
    "meta": {
    "stripe_product_id": [
    "prod_Kyyq0pPI01ipKL"
    ]
    }
    },
    "3": {
    "id": "3",
    "name": "Premium Monthly",
    "description": "Recurring Monthly Subscription to RadioInsight Premium Content",
    "confirmation": "",
    "initial_payment": 5,
    "billing_amount": 5,
    "cycle_number": "1",
    "cycle_period": "Month",
    "billing_limit": "0",
    "trial_amount": 0,
    "trial_limit": "0",
    "allow_signups": "1",
    "expiration_number": "0",
    "expiration_period": "",
    "formatted_price": "$5.00 per Month<\/strong>.",
    "formatted_expiration": "",
    "meta": {
    "stripe_product_id": [
    "prod_KyiuUtDwMdHcaz"
    ]
    }
    },
    "4": {
    "id": "4",
    "name": "Free Community Membership",
    "description": "Free User Registration For RadioInsight Community",
    "confirmation": "",
    "initial_payment": 0,
    "billing_amount": 0,
    "cycle_number": "0",
    "cycle_period": "",
    "billing_limit": "0",
    "trial_amount": 0,
    "trial_limit": "0",
    "allow_signups": "1",
    "expiration_number": "0",
    "expiration_period": "",
    "formatted_price": "Free<\/strong>.",
    "formatted_expiration": "",
    "meta": []
    }
    }
    pmpro-level-groups: {
    "1": {
    "id": "1",
    "name": "Main Group",
    "allow_multiple_selections": "0",
    "displayorder": "1",
    "level_ids": [
    "2",
    "3",
    "4"
    ]
    }
    }
    pmpro-custom-templates:
    pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set
    pmpro-htaccess-cache-usage: Off - No .htaccess file
    pmpro-pages:
    account: https://radioinsight.com/membership-account/
    billing: https://radioinsight.com/membership-account/membership-billing/
    cancel: https://radioinsight.com/membership-account/membership-cancel/
    checkout: https://radioinsight.com/membership-account/membership-checkout/
    confirmation: https://radioinsight.com/membership-account/membership-confirmation/
    invoice: https://radioinsight.com/membership-account/membership-invoice/
    levels: https://radioinsight.com/membership-account/membership-levels/
    login: Not Set
    member_profile_edit: https://radioinsight.com/membership-account/your-profile/
    pmpro-library-conflicts:
    stripe: v7.5.0 (2024-05-14 03:34:17) - /home/183737.cloudwaysapps.com/qudhkyjpnn/public_html/wp-content/plugins/jetpackcrm-ext-invoicing-pro/vendor/stripe/stripe-php/lib/Stripe.php | v7.5.0 (2024-06-06 08:32:44) - /srv/htdocs/wp-content/plugins/jetpackcrm-ext-invoicing-pro/vendor/stripe/stripe-php/lib/Stripe.php
    pmpro-current-site-url: https://radioinsight.com
    pmpro-recorded-site-url: https://radioinsight.com
    pmpro-pause-mode: Disabled<strong> `
    Thread Starter radioinsight

    (@radioinsight)

    Another customer had the error. He stated the error message seen was “”Error creating subscription for customer. Cannot get price. Class “Stripe\Price” not found””

    Thread Starter radioinsight

    (@radioinsight)

    Jarryd,

    Was unable to reply while on a business trip. I do not have screenshots as these customers have been unwilling to give them.

    ` wp-core
    
    version: 6.3.2
    site_language: en_US
    user_language: en_US
    timezone: America/New_York
    permalink: /%category%/%post_id%/%postname%/
    https_status: true
    multisite: true
    user_registration: true
    blog_public: 1
    default_comment_status: open
    environment_type: production
    site_count: 1
    network_count: 1
    user_count: 6845
    dotorg_communication: true wp-dropins (2) advanced-cache.php: true
    sunrise.php: true wp-active-theme name: JNews - Child Theme (jnews-child)
    version: 1.0.0
    author: Jegtheme
    author_website: https://themeforest.net/user/jegtheme?ref=jegtheme
    parent_theme: JNews (jnews)
    theme_features: core-block-patterns, widgets-block-editor, menus, automatic-feed-links, title-tag, post-thumbnails, align-wide, customize-selective-refresh-widgets, post-formats, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, auto-load-next-post, editor-styles, editor-style, widgets
    theme_path: /home/183737.cloudwaysapps.com/qudhkyjpnn/public_html/wp-content/themes/jnews-child
    auto_update: Disabled wp-parent-theme name: JNews (jnews)
    version: 11.1.3
    author: Jegtheme
    author_website: https://jegtheme.com/
    theme_path: /home/183737.cloudwaysapps.com/qudhkyjpnn/public_html/wp-content/themes/jnews
    auto_update: Disabled wp-themes-inactive (2) Publisher: version: 7.6.2, author: BetterStudio, Auto-updates disabled
    Twenty Twenty: version: 2.2, author: the WordPress team, Auto-updates disabled wp-plugins-active (64) Ads for WPBakery Page Builder (formerly Visual Composer): version: 1.0.7, author: Advanced Ads, Auto-updates disabled
    Advanced Ads: version: 1.46.0, author: Advanced Ads GmbH, Auto-updates disabled
    Advanced Ads Pro: version: 2.24.0, author: Advanced Ads GmbH, Auto-updates disabled
    Advanced Ads – Google AdSense In-feed Placement: version: 1.1.3, author: Advanced Ads, Auto-updates disabled
    Advanced Ads – Responsive Ads: version: 1.11.0, author: Advanced Ads GmbH, Auto-updates disabled
    Advanced Ads – Tracking: version: 2.5.1, author: Advanced Ads GmbH, Auto-updates disabled
    Akismet Anti-spam: Spam Protection: version: 5.3, author: Automattic - Anti-spam Team, Auto-updates disabled
    All in One SEO: version: 4.4.8, author: All in One SEO Team, Auto-updates disabled
    Basic User Avatars: version: 1.0.7, author: Stranger Studios, Auto-updates disabled
    Breeze: version: 2.0.30, author: Cloudways, Auto-updates disabled
    Classic Editor: version: 1.6.3, author: WordPress Contributors, Auto-updates disabled
    Contact Form 7: version: 5.8.1, author: Takayuki Miyoshi, Auto-updates disabled
    Contact Form 7 Connector: version: 1.2.2, author: ARI Soft, Auto-updates disabled
    Contact Form CFDB7: version: 1.2.6.7, author: Arshid, Auto-updates disabled
    Custom CSS Pro: version: 1.0.7, author: WaspThemes, Auto-updates disabled
    Customizer Export/Import: version: 0.9.6, author: The Beaver Builder Team, Auto-updates disabled
    Data Tables Generator by Supsystic: version: 1.10.30, author: supsystic.com, Auto-updates disabled
    Decurlify RSS: version: 1.01, author: Martin Tod, Auto-updates disabled
    Elastic Email Sender: version: 1.2.9, author: Elastic Email Inc., Auto-updates disabled
    Embed Any Document: version: 2.7.4, author: Awsm Innovations, Auto-updates disabled
    Flamingo: version: 2.4, author: Takayuki Miyoshi, Auto-updates disabled
    Honeypot for Contact Form 7: version: 2.1.1, author: Nocean, Auto-updates disabled
    Jetpack: version: 12.7, author: Automattic, Auto-updates disabled
    Jetpack CRM: version: 6.2.0, author: Automattic - Jetpack CRM team, Auto-updates disabled
    Jetpack CRM Extension: Invoicing Pro: version: 2.8.0, author: Automattic, Auto-updates disabled
    JNews - Essential: version: 11.0.6, author: Jegtheme, Auto-updates disabled
    JNews - JSON-LD: version: 11.0.1, author: Jegtheme, Auto-updates disabled
    JNews - Meta Header: version: 11.0.2, author: Jegtheme, Auto-updates disabled
    Login Logo: version: 0.10.2, author: Mark Jaquith, Auto-updates disabled
    MailerLite - Signup forms (official): version: 1.6.13, author: MailerLite, Auto-updates disabled
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: version: 5.25, author: MalCare Security, Auto-updates disabled
    Multisite User Sync: version: 1.2, author: Shamim, Auto-updates disabled
    Open Graphite: version: 1.7.0, author: Rocket Apps, Auto-updates disabled
    Page Links To: version: 3.3.6, author: Mark Jaquith, Auto-updates disabled
    Paid Memberships Pro: version: 2.12.2, author: Paid Memberships Pro (latest version: 2.12.3), Auto-updates disabled
    Paid Memberships Pro - Add Name to Checkout Add On: version: 0.5, author: Stranger Studios (latest version: 0.6.1), Auto-updates disabled
    Paid Memberships Pro - Auto-Renewal Checkbox: version: .2.9, author: Paid Memberships Pro (latest version: 0.3.1), Auto-updates disabled
    Paid Memberships Pro - Email Confirmation Add On: version: 0.6, author: Paid Memberships Pro (latest version: 0.7), Auto-updates disabled
    Paid Memberships Pro - Extra Expiration Warning Emails Add On: version: .4, author: Stranger Studios, Auto-updates disabled
    Paid Memberships Pro - Mailchimp Add On: version: 2.3.3, author: Paid Memberships Pro, Auto-updates disabled
    Paid Memberships Pro - Recurring Emails Add On: version: .5.4, author: Stranger Studios, Thomas Sjolshagen [email protected] (latest version: 0.5.5), Auto-updates disabled
    PMPro Roles: version: 1.0, author: Josh Levinson, Auto-updates disabled
    Redirection: version: 5.3.10, author: John Godley, Auto-updates disabled
    Regenerate Thumbnails: version: 3.1.6, author: Alex Mills (Viper007Bond), Auto-updates disabled
    Registration Honeypot: version: 1.0.0, author: Justin Tadlock, Auto-updates disabled
    Reusable Content Blocks: version: 1.1.3, author: Thecodepoetry, Auto-updates disabled
    Scheduled Post Guardian: version: 1.1.3, author: Mark Jaquith, Auto-updates disabled
    Search and Replace: version: 1.35, author: InfoD74, Auto-updates disabled
    Site Kit by Google: version: 1.111.1, author: Google, Auto-updates enabled
    Solid Security Basic: version: 9.0.0, author: SolidWP, Auto-updates disabled
    TablePress: version: 2.1.8, author: Tobias B?thge, Auto-updates disabled
    TablePress Extension: Responsive Tables: version: 1.8, author: Tobias B?thge, Auto-updates disabled
    WP-Optimize - Clean, Compress, Cache: version: 3.2.21, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates disabled
    WP Armour - Honeypot Anti Spam: version: 2.1.5, author: Dnesscarkey, Auto-updates disabled
    WPBakery Page Builder: version: 7.0, author: Michael M - WPBakery.com, Auto-updates disabled
    WP Crontrol: version: 1.16.0, author: John Blackbourn & crontributors, Auto-updates disabled
    WP Job Manager: version: 1.42.0, author: Automattic, Auto-updates disabled
    WP Job Manager - Go Fetch Jobs (Premium): version: 1.8.4.2, author: Bruno Carre?o, Auto-updates disabled
    WP Job Manager Filter Widget: version: 2.0, author: Tushar Kapdi, Auto-updates disabled
    WP Rollback: version: 1.7.3, author: GiveWP.com, Auto-updates disabled
    WP Twitter Auto Publish: version: 1.6, author: xyzscripts.com, Auto-updates disabled
    WP User Avatars: version: 1.4.1, author: Triple J Software, Inc., Auto-updates disabled
    XML Sitemap & Google News: version: 5.3.6, author: RavanH, Auto-updates disabled
    YellowPencil Pro: version: 7.6.0, author: WaspThemes, Auto-updates disabled wp-plugins-inactive (39) Add Expires Headers & Optimized Minify: version: 2.8.0, author: Passionate Brains, Auto-updates disabled
    Advanced Ads – Geo Targeting: version: 1.3.5, author: Advanced Ads, Auto-updates disabled
    Advanced Ads – Google Ad Manager Integration: version: 1.5.3, author: Advanced Ads GmbH, Auto-updates disabled
    Advanced Ads – Selling Ads: version: 1.4.0, author: Advanced Ads GmbH, Auto-updates disabled
    Advanced Ads – Slider: version: 1.4.10, author: Advanced Ads GmbH, Auto-updates disabled
    BBQ Firewall: version: 20230718, author: Jeff Starr, Auto-updates disabled
    Heartbeat Control by WP Rocket: version: 2.0.1, author: WP Rocket, Auto-updates disabled
    Hummingbird: version: 3.6.0, author: WPMU DEV, Auto-updates disabled
    JNews - AMP Extender: version: 11.0.1, author: Jegtheme, Auto-updates disabled
    JNews - Auto Load Next Post: version: 11.0.2, author: Jegtheme, Auto-updates disabled
    JNews - Breadcrumb: version: 11.0.0, author: Jegtheme, Auto-updates disabled
    JNews - Detail Category Customizer: version: 11.0.0, author: Jegtheme, Auto-updates disabled
    JNews - Gallery: version: 11.0.2, author: Jegtheme, Auto-updates disabled
    JNews - Podcast: version: 11.0.3, author: Jegtheme, Auto-updates disabled
    JNews - Review: version: 11.0.0, author: Jegtheme, Auto-updates disabled
    JNews - Social Login: version: 11.0.2, author: Jegtheme, Auto-updates disabled
    JNews - Social Share: version: 11.0.2, author: Jegtheme, Auto-updates disabled
    JNews - Split: version: 11.0.0, author: Jegtheme, Auto-updates disabled
    JNews - View Counter: version: 11.0.1, author: Jegtheme, Auto-updates disabled
    JNews - Weather: version: 11.0.1, author: Jegtheme, Auto-updates disabled
    Leverage Browser Caching: version: 2.3, author: Rinku Yadav, Auto-updates disabled
    Maintenance Mode: version: 5.4, author: Michael W?hrer, Auto-updates disabled
    Nginx Helper: version: 2.2.3, author: rtCamp, Auto-updates disabled
    Paid Memberships Pro - Levels as DIV Layout Add On: version: .2, author: Stranger Studios, Auto-updates disabled
    Paid Memberships Pro Network Subsite Helper: version: .3, author: Stranger Studios, Auto-updates disabled
    Post Duplicator: version: 2.31, author: Metaphor Creations, Auto-updates disabled
    Proxy Cache Purge: version: 5.2.0, author: Mika Epstein, Auto-updates disabled
    RadioInsight: version: 2021.02.21, author: Lance Venta, Auto-updates disabled
    Redis Object Cache: version: 2.4.4, author: Till Krüss, Auto-updates disabled
    User Role Editor: version: 4.64, author: Vladimir Garagulya, Auto-updates disabled
    When Last Login: version: 1.2.2, author: Yoohoo Plugins, Auto-updates disabled
    WooCommerce: version: 8.2.1, author: Automattic, Auto-updates disabled
    WooCommerce Payments: version: 6.6.2, author: Automattic, Auto-updates disabled
    WooCommerce Shipping & Tax: version: 2.3.6, author: WooCommerce, Auto-updates disabled
    Wordfence Security: version: 7.10.4, author: Wordfence, Auto-updates disabled
    WordPress Importer: version: 0.8.1, author: wordpressdotorg, Auto-updates disabled
    WordPress MU Domain Mapping: version: 0.5.5.1, author: Donncha O Caoimh, Auto-updates disabled
    Wp Clone Any Post Type: version: 3.1, author: Galaxy Weblinks, Auto-updates disabled
    WP Job Manager - ZipRecruiter Integration: version: 1.1.0, author: Automattic, Auto-updates disabled wp-media image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1690
    imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
    imagick_version: 3.7.0
    file_uploads: File uploads is turned off
    post_max_size: 64M
    upload_max_filesize: 499M
    max_effective_size: 64 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 8 GB
    imagick::RESOURCETYPE_DISK: 1.844674407371E+19
    imagick::RESOURCETYPE_FILE: 768
    imagick::RESOURCETYPE_MAP: 8 GB
    imagick::RESOURCETYPE_MEMORY: 4 GB
    imagick::RESOURCETYPE_THREAD: 1
    imagick::RESOURCETYPE_TIME: 1.844674407371E+19
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
    ghostscript_version: unknown wp-server server_architecture: Linux 4.19.0-20-amd64 x86_64
    httpd_software: Apache/2.4.57 (Debian)
    php_version: 8.1.23 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 4000
    time_limit: 600
    memory_limit: 512M
    max_input_time: 120
    upload_max_filesize: 499M
    php_post_max_size: 64M
    curl_version: 7.64.0 OpenSSL/1.1.1n
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2023-10-20T19:39:50+00:00
    utc-time: Friday, 20-Oct-23 19:39:50 UTC
    server-time: 2023-10-20T15:39:47-04:00 wp-database extension: mysqli
    server_version: 10.6.3-MariaDB-1:10.6.3+maria~buster-log
    client_version: mysqlnd 8.1.23
    max_allowed_packet: 134217728
    max_connections: 300 wp-constants WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/183737.cloudwaysapps.com/qudhkyjpnn/public_html/wp-content
    WP_PLUGIN_DIR: /home/183737.cloudwaysapps.com/qudhkyjpnn/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 4000M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: true
    WP_CACHE: true
    CONCATENATE_SCRIPTS: false
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined wp-filesystem wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable aioseo (1) noindexed: Search Page jetpack site_id: 2869041
    ssl_cert: No
    time_diff: undefined
    version_option: 12.7:1697148012
    old_version: 12.6:1695390573
    public: Public
    master_user: #2 lventa
    is_offline_mode: off
    is_offline_mode_constant: off
    current_user: #2 lventa
    tokens_set: Blog User
    blog_token: Uq%Lu!o#$3Jfc9oD1GpfzyQ%Tf$vlWwX
    user_token: XZC6fuCu2l(DQRbYZOd)8665tngG)Hd1
    version: 12.7
    jp_plugin_dir: /home/183737.cloudwaysapps.com/qudhkyjpnn/public_html/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Sun, 31 May 2020 22:11:19 +0000","finished":"Sun, 31 May 2020 22:11:23 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"2"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[2],"network_options":true}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/radioinsight.com","siteurl":"https:\/\/radioinsight.com","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: false
    cxn_tests: All Pass. google-site-kit version: 1.111.1
    php_version: 8.1.23
    wp_version: 6.3.2
    reference_url: https://radioinsight.com
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    verification_status: verified-non-site-kit
    connected_user_count: 1
    active_modules: site-verification, search-console, adsense, analytics, analytics-4, pagespeed-insights, tagmanager
    recoverable_modules: none
    required_scopes:
    openid: ?
    https://www.googleapis.com/auth/userinfo.profile: ?
    https://www.googleapis.com/auth/userinfo.email: ?
    https://www.googleapis.com/auth/siteverification: ?
    https://www.googleapis.com/auth/webmasters: ?
    https://www.googleapis.com/auth/adsense.readonly: ?
    https://www.googleapis.com/auth/analytics.readonly: ?
    https://www.googleapis.com/auth/tagmanager.readonly: ?
    capabilities:
    googlesitekit_authenticate: ?
    googlesitekit_setup: ?
    googlesitekit_view_posts_insights: ?
    googlesitekit_view_dashboard: ?
    googlesitekit_manage_options: ?
    googlesitekit_update_plugins: ?
    googlesitekit_view_splash: ?
    googlesitekit_view_authenticated_dashboard: ?
    googlesitekit_view_wp_dashboard_widget: ?
    googlesitekit_view_admin_bar_menu: ?
    googlesitekit_view_shared_dashboard: ?
    googlesitekit_read_shared_module_data::["search-console"]: ?
    googlesitekit_read_shared_module_data::["analytics"]: ?
    googlesitekit_read_shared_module_data::["analytics-4"]: ?
    googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
    googlesitekit_manage_module_sharing_options::["search-console"]: ?
    googlesitekit_manage_module_sharing_options::["analytics"]: ?
    googlesitekit_manage_module_sharing_options::["analytics-4"]: ?
    googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
    googlesitekit_delegate_module_sharing_management::["search-console"]: ?
    googlesitekit_delegate_module_sharing_management::["analytics"]: ?
    googlesitekit_delegate_module_sharing_management::["analytics-4"]: ?
    googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
    enabled_features:
    adsenseSetupV2: ?
    enhancedMeasurement: ?
    ga4Reporting: ?
    gm3Components: ?
    newsKeyMetrics: ?
    userInput: ?
    search-console_shared_roles: none
    search-console_management: owner
    analytics_shared_roles: none
    analytics_management: owner
    analytics-4_shared_roles: none
    analytics-4_management: owner
    pagespeed-insights_shared_roles: none
    pagespeed-insights_management: all_admins
    search_console_property: https://radioinsight.com/
    adsense_account_id: pub-036?????????????
    adsense_client_id: ca-pub-036?????????????
    adsense_account_status: ready
    adsense_site_status: ready-no-auto-ads
    adsense_use_snippet: yes
    adsense_web_stories_adunit_id: none
    adsense_setup_completed_timestamp: Not available
    adsense_abr_use_snippet: no
    adsense_abr_use_error_protection_snippet: no
    adsense_abr_setup_status: undefined
    analytics_account_id: 8133???
    analytics_property_id: UA-8133?????
    analytics_profile_id: 1637????
    analytics_use_snippet: yes
    analytics_4_property_id: 3051786??
    analytics_4_web_data_stream_id: 3271??????
    analytics_4_measurement_id: G-RQ????????
    analytics_4_use_snippet: yes
    tagmanager_account_id: 6006??????
    tagmanager_container_id: GTM-KDP????
    tagmanager_amp_container_id: none
    tagmanager_use_snippet: yes pmpro pmpro-cron-jobs: pmpro_cron_expire_memberships (2023-10-20 19:58:08) |
    pmpro_cron_expiration_warnings (2023-10-20 19:58:09) |
    pmpro_cron_admin_activity_email (2023-10-21 14:30:00) |
    pmpro_cron_delete_tmp (2023-10-21 14:30:00) |
    pmpro_cron_stripe_subscription_updates (2023-10-21 15:58:08) |
    pmpro_cron_credit_card_expiring_warnings (2023-11-10 15:58:08) |
    pmpro_license_check_key (2023-11-10 15:58:08)
    pmpro-gateway: Stripe [stripe]
    pmpro-gateway-env: Live/Production [live]
    pmpro-orders: 10032 orders
    pmpro-discount-codes: 7 discount codes
    pmpro-sessions:
    session_status: Active
    pmpro-membership-levels: {
    "2": {
    "id": "2",
    "name": "Premium Annual",
    "description": "One-Year Subscription to RadioInsight Premium Content",
    "confirmation": "",
    "initial_payment": 50,
    "billing_amount": 50,
    "cycle_number": "1",
    "cycle_period": "Year",
    "billing_limit": "0",
    "trial_amount": 0,
    "trial_limit": "0",
    "allow_signups": "1",
    "expiration_number": "0",
    "expiration_period": ""
    },
    "3": {
    "id": "3",
    "name": "Premium Monthly",
    "description": "Recurring Monthly Subscription to RadioInsight Premium Content",
    "confirmation": "",
    "initial_payment": 5,
    "billing_amount": 5,
    "cycle_number": "1",
    "cycle_period": "Month",
    "billing_limit": "0",
    "trial_amount": 0,
    "trial_limit": "0",
    "allow_signups": "1",
    "expiration_number": "0",
    "expiration_period": ""
    },
    "4": {
    "id": "4",
    "name": "Free Community Membership",
    "description": "Free User Registration For RadioInsight Community",
    "confirmation": "",
    "initial_payment": 0,
    "billing_amount": 0,
    "cycle_number": "0",
    "cycle_period": "",
    "billing_limit": "0",
    "trial_amount": 0,
    "trial_limit": "0",
    "allow_signups": "1",
    "expiration_number": "0",
    "expiration_period": ""
    }
    }
    pmpro-custom-templates: No template overrides
    pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set
    pmpro-htaccess-cache-usage: Off
    pmpro-pages:
    account: https://radioinsight.com/membership-account/
    billing: https://radioinsight.com/membership-account/membership-billing/
    cancel: https://radioinsight.com/membership-account/membership-cancel/
    checkout: https://radioinsight.com/membership-account/membership-checkout/
    confirmation: https://radioinsight.com/membership-account/membership-confirmation/
    invoice: https://radioinsight.com/membership-account/membership-invoice/
    levels: https://radioinsight.com/membership-account/membership-levels/
    login: https://radioinsight.com/login/
    member_profile_edit: https://radioinsight.com/membership-account/your-profile/
    pmpro-library-conflicts:
    stripe: v7.5.0 (2023-10-20 15:39:51) - /home/183737.cloudwaysapps.com/qudhkyjpnn/public_html/wp-content/plugins/jetpackcrm-ext-invoicing-pro/vendor/stripe/stripe-php/lib/Stripe.php
    pmpro-outdated-templates: No outdated templates detected.
    pmpro-current-site-url: https://radioinsight.com
    pmpro-recorded-site-url: https://radioinsight.com
    pmpro-pause-mode: Disabled
    Thread Starter radioinsight

    (@radioinsight)

    {"breeze_basic_settings":{"breeze-active":"1","breeze-cross-origin":"1","breeze-disable-admin":{"administrator":1,"editor":1,"author":1,"contributor":1,"subscriber":1,"chrles":1,"bbp_moderator":1,"bbp_participant":1,"bbp_keymaster":1,"bbp_spectator":1,"bbp_blocked":1,"pmpro_role_1":1,"pmpro_role_2":1,"pmpro_role_3":1,"pmpro_role_4":1,"employer":0},"breeze-gzip-compression":"1","breeze-browser-cache":"1","breeze-lazy-load":"0","breeze-lazy-load-native":"0","breeze-lazy-load-iframes":"0","breeze-desktop-cache":"1","breeze-mobile-cache":"1","breeze-display-clean":"1","breeze-ttl":720},"breeze_advanced_settings":{"breeze-exclude-urls":[],"cached-query-strings":[],"breeze-wp-emoji":"0"},"breeze_heartbeat_settings":false,"breeze_cdn_integration":{"cdn-active":"0","cdn-relative-path":"1","cdn-url":"","cdn-content":["wp-includes","wp-content"],"cdn-exclude-content":[".php"]},"breeze_varnish_cache":{"auto-purge-varnish":"1","breeze-varnish-server-ip":"127.0.0.1"},"breeze_first_install":"no","breeze_inherit_settings":"0","breeze_preload_settings":{"breeze-preload-fonts":[],"breeze-preload-links":"0","breeze-prefetch-urls":["gstatic.com","c0.wp.com","www.google.com"]},"breeze_file_settings":{"breeze-minify-html":"1","breeze-minify-css":"1","breeze-font-display-swap":"1","breeze-group-css":"1","breeze-exclude-css":[],"breeze-include-inline-css":"1","breeze-minify-js":"1","breeze-group-js":"1","breeze-include-inline-js":"1","breeze-exclude-js":[],"breeze-move-to-footer-js":[],"breeze-defer-js":[],"breeze-enable-js-delay":"1","breeze-delay-js-scripts":["gtag","document.write","html5.js","show_ads.js","google_ad","blogcatalog.com\/w","tweetmeme.com\/i","mybloglog.com\/","histats.com\/js","ads.smowtion.com\/ad.js","statcounter.com\/counter\/counter.js","widgets.amung.us","ws.amazon.com\/widgets","media.fastclick.net","\/ads\/","comment-form-quicktags\/quicktags.php","edToolbar","intensedebate.com","scripts.chitika.net\/","_gaq.push","jotform.com\/","admin-bar.min.js","GoogleAnalyticsObject","plupload.full.min.js","syntaxhighlighter","adsbygoogle","gist.github.com","_stq","nonce","post_id","data-noptimize","googletagmanager","recaptcha"],"no-breeze-no-delay-js":[],"breeze-delay-all-js":"0"},"breeze_ecommerce_detect":false,"breeze_advanced_settings_120":"yes"}

    Thread Starter radioinsight

    (@radioinsight)

    I had updated to the most recent prior to this post.

    The solution for others who may have a similar issue is to deactivate the Classic Editor plugin and then reactivate it.

    Thread Starter radioinsight

    (@radioinsight)

    Only three plugins on the site create bocks (Jetpack, Yoast, and the theme’s ad manager). The issue persists with all three plugins deactivated as a group and individually.

    Presuming at this point that this must be a theme issue with the blocks. Will update if cause is found there.

    Thread Starter radioinsight

    (@radioinsight)

    Activating SCRIPT_DEBUG adds the following warnings.

    JQMIGRATE: jQuery.fn.load() is deprecated
    migrateWarn @ jquery-migrate.js:45
    jquery-migrate.js:47 console.trace

    jquery-migrate.js:45 JQMIGRATE: jQuery.fn.size() is deprecated; use the .length property
    migrateWarn @ jquery-migrate.js:45
    jquery-migrate.js:47 console.trace
    migrateWarn @ jquery-migrate.js:47

    I am seeing all those block registrations in the Chrome developer console when using the classic editor. I have tested Gutenberg on another site using this same theme and those blocks do work in that editor.

    Thread Starter radioinsight

    (@radioinsight)

    I had already gone through disabling each plugin one by one to find a potential cause. Disabling none resolved the issue. But also none should have any functionality to add previews of shortcodes.

    I do not believe it to be the theme as I have it installed on other sites on the same server without the issue.

    Indeed it has. Thank you for quick fix.

    On version 1.2.2 and getting similar errors.

    Warning: DOMDocument::loadHTML(): htmlParseEntityRef: no name in Entity, line: 1 in /home/insight/public_html/wp-content/plugins/bbpress-pencil-unread/bbpress-pencil-unread.php on line 866

    Warning: DOMDocument::loadHTML(): htmlParseEntityRef: no name in Entity, line: 2 in /home/insight/public_html/wp-content/plugins/bbpress-pencil-unread/bbpress-pencil-unread.php on line 866

    Warning: DOMDocument::loadHTML(): htmlParseEntityRef: no name in Entity, line: 6 in /home/insight/public_html/wp-content/plugins/bbpress-pencil-unread/bbpress-pencil-unread.php on line 866

    https://radioinsight.com/community/

Viewing 15 replies - 1 through 15 (of 17 total)