Rafi Ahmed

Hi Nrlzzt,

You can test the plugin on the local server. To access the customer portal please make sure the user is logged in and the user isn’t a support staff. If everything is right and still you can’t go to the customer portal then please open a ticket here, it’s our support system you will get replies faster.

Thanks

Hi Kozmonauta,

You can use our filter hook to remove this.

apply_filters('fluent_support/get_avatar', $gravatar_link, $email);

Thanks

Hi Caoba,

Thank you for creating a ticket. You can use our custom field feature to make sure that customers can select order or product from ticket creation page. Here I attach a documentation link I hope you will find this useful.

Thanks

Hi Lesliex,

I will add this to our feature request list.

Thanks

Hi Anish,

First of all, move on to the Business Settings section, then go to your mailbox. After that from the left sidebar click on the email settings and click on the edit icon and at the bottom and it will open a popup. Then you will see a checkbox for enable or disable the notification just disable it and click on the Save Settings button. You can follow this doc for more details: https://fluentsupport.com/docs/customize-email-notifications/

Thanks

Hello Ali,

We are working on these things, hopefully, all the missing translations will be added in the next update.

Thanks ??

We added all missing translations however ticket status tag and ticket priority label come from the database so these are not translatable. We are working on the RTL support it will be available soon.

If you get any kind of issues or have any opinions for our plugin please open support ticket here : https://wpmanageninja.com/support-tickets/

It’s our official support site our agent will respond to your ticket as soon as possible.

Have a good day!