Rafsun Chowdhury

Hello @jnaran,

You should be able to rename the event-tickets folder name from the cPanel File management to temporary disable the plugin.
Then just delete the plugin from plugin list and install again.
That should resolve the issue for you.

Thanks

@maxms updating Restrict Content PRO to the latest version should resolve the issue.

@md2020 we have released a new version for Event Tickets 5.6.1.2. Please update to this latest version and this should resolve this error for you.

Let us know if that helps.

Thanks

@maxms We have released a new update that should resolve this error for you. Can you please update Event Tickets to 5.6.1.2 and confirm if that resolved it for you?

Thanks

@divipro We are working towards another release with the fix and will get it out as soon as possible. Meanwhile, you can revert to previous versions to get up and running again. Sorry for the inconveniences.

Hi @eltsly,

Sorry to see you are facing such an issue.

It looks like the locale value from your setup is coming as en only which is not supported by PayPal therefore the JS SDK is not getting loaded: https://d.pr/i/kmgoc7

You may use the following snippet to force the en_US locale value for PayPal script and that should fix the issue for you.

https://gist.github.com/rafsuntaskin/6db648b9dfd1a7099d5cd22264491d34

You may follow this guide if you want to know how to implement custom snippets:

https://theeventscalendar.com/knowledgebase/k/best-practices-for-implementing-custom-code-snippets/

Let us know how it goes for you.

Regards
Rafsun

Hi @tkapenga,

Thanks for getting in touch, sorry to know that you are having such an issue.

We have had this kind of issue fixed in the release of version 5.3.1 of Event Tickets. So, please confirm that you are running the latest version of this plugin.

Then you may try out the solution provided here: https://www.ads-software.com/support/topic/error-undefined-is-not-an-object-evaluating-ky-post/page/3/#post-15445337

Also, try testing for conflicts by disabling other plugins and switching themes and see if that helps.

Let me know how it goes for you.

Regards
Rafsun

Hi @propheticscots ,

Have you been using the Elementor support extension?

https://theeventscalendar.com/extensions/hello-elementor-integration/

If so, then we have released an fix for that extension which caused such fatal error.

Let me know if this helps.

Regards

Hi @ashortsleeves,

Thanks for your patience on this.

We have tried to reproduce this issue on our end and we were not able to reproduce any miscalculation for order count vs attendees.

The only case where it might mismatch is if you have added attendees manually to that event using the Add Attendee button: https://d.pr/i/RQUEkO

This is a feature from Event Tickets Plus.

Let us know if that is the case for you.

Regards
Rafsun

Hi,

Thanks for your query.

The filter you have provided is deprecated. You should be able to do the same using this new filter:

tribe_tickets_ticket_email_subject

You can find the details for this filter here:

https://docs.theeventscalendar.com/reference/hooks/tribe_tickets_ticket_email_subject/

Let me know if this helps.

Regards
Rafsun

Hi @perthartglass ,

I assume there is some confusion. Free Event Tickets never had WooCommerce support.

The Event Tickets Plus plugin has WooCommerce support and as you haven’t updated that alongside Event Tickets, therefore it got deactivated.

Event Tickets v5.2.0 requires the latest version of Event Tickets Plus v5.3.0.

Updating Event Tickets Plus should fix your issue.

Thanks

Hi @toosathit,

Thanks for getting in touch.

Please make sure that you have not checked the Test mode: https://d.pr/i/jLm9po

Also, check if you have all the webhooks shown as the image above.

If you have previously tried with sandbox accounts then pleasee try toggling the test mode as well.

Let us know if this helps.

Regards

Hi @perthartglass,

Thanks for your query.

If all your tickets were from past events and you don’t have any running events or upcoming events only then it will hide the legacy TribeCommercce settings section.

However, it should not deactivate any Attendees page from showing up.

Do you have the TribeCommerce PayPal settigs all connected and updated? Having those active also should avoid TribeCommerce from not working.

Let me know if this helps.

Hi,

Sorry to know that you are facing such an issue.

I can see some JS errors in the Event page that are causing the Ticket button to not work: https://d.pr/i/8SyPxY

Please make sure that you are using the latest version of both Event Tickets and Event Tickets Plus.

Also, are you using any plugin to Minify and cache JS files? Try disabling that and clearing the cache.

I can see that you have also opened a ticket in our support. I will take over that ticket to further help you if needed.

Let me know how it goes.

Regards

Hi @omariv,

At this moment the shortcodes are only available within the Event Tickets Plus plugin.

The only other way is to use the Block editor and use the Tickets blog as needed.

I hope this helps.

Regards