Mirko P.

Hi there

The block editor renders the cart and checkout blocks differently, which may not trigger some of the traditional hooks. You can check this part of the WooCommerce blocks GitHub repository for available filters.

As a workaround, you can consider using the ‘woocommerce_after_cart‘ hook which should work with both the classic shortcode and cart block.

We are working on improving the compatibility of hooks with the block editor in future updates of WooCommerce.

Cheers!

Hi there

Changing the position of the Google/Apple Pay buttons would require custom code. This has been discussed already in the forums and you can check out the threads here:

• https://www.ads-software.com/support/topic/move-apple-google-pay-button-in-checkout/
• https://www.ads-software.com/support/topic/express-checkout-buttons-showing-at-top-of-checkout/

I’d recommend reaching out to your theme developers or hiring one of our WooExperts on the customization page.

Best regards,

Hi there

{‘code’: ‘internal_server_error’, ‘message’: ‘
A serious error occurred on this website.
Learn more about troubleshooting in WordPress
‘, ‘data ‘: {‘status’: 500}, ‘additional_errors’: []}

The error message you’re receiving suggests that there’s an internal server error on your website.

The first thing I would recommend is to check your server error logs. These logs can provide more detailed information about what might be causing the internal server error. You can usually find these logs in your hosting control panel or by contacting your hosting provider.

There’s more information on error logs in this support documentation.

Hope this helps.

Hi @bianca1242

To get a better understanding, could you please share a screenshot of the products (offers) you are referring to? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat.

I’d also like to take a look at your system status – you can find it via?WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply.

Thank you!

Hello Sim

I understand you are facing an issue with changing the status of an order back to “unpaid” after it was mistakenly marked as “processed” or “paid”.

In WooCommerce, the payment status of an order is automatically updated based on the order status. However, once an order is marked as “processed” or “paid”, it’s not possible to manually revert it back to “unpaid” from the WooCommerce dashboard. This is because the system is designed to prevent potential confusions that could arise from changing the payment status of an order after it has been marked as “paid”.

There’s a workaround to this. You can use the ‘WooCommerce Order Status Manager‘ plugin which allows you to create, edit, and delete custom order statuses, and integrate them seamlessly into your WooCommerce order management flow. This way, you can create a custom status like “Unpaid” and apply it to the order.

So that you know, we offer a 30-day refund policy and you can test out the extension with your requirements and make sure it works for you.

I hope this helps!

Hi there

I understand REST API does not work with Bling ERP. Bling is unable to send the request for integration.

• You followed all the steps to integrate REST API, the keys are correct and the integration was working before.
• An error message is displayed on Bling ERP, and it is related to SSL, although your hosting company stated that everything is fine and that SSL is properly configured on your site.

Did you make any changes or install a plugin/theme around the time the REST API stopped working?

I’m happy to take a closer look at this and help you troubleshoot. Can you please share the following:

1. Your site’s system status – You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply.
2. Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

Looking forward to your reply.

Cheers.

Hi@yuravw

the update does not work. Wnat can I do?

The following support doc addresses the most common sync issues. Please take the time to look it over:

https://woo.com/document/facebook-for-woocommerce/#sync-issues

If you are unable to resolve the issue, please send us your system status report as well as any fatal error logs. You can find your system status via?WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply.

@luisrosal: Please create your own thread, as each user’s issue requires undivided attention and they are not all the same. That way we can give correct responses to each thread, including yours.

Thank you!

Hi?@qisstpay

I understand you’re trying to list all products via REST API but you’re getting an 404 Not Found error code which are pointing to resources that don’t exist or are missing.

This error is usually associated with caching, so you may want to clear the cache in your site and on the server-side as well. Sometimes it can also help to flush the permalinks by going to Settings > Permalinks and then re-saving.

If this doesn’t help, please send over the full URL (without the consumer key & secret) and more details on how you’re retrieving all products. Can you also share your system status?

• You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply.

Thank you!

Hi @stevexi555

Thanks for reaching out on the WooCommerce forum.

This is what I’m using 1.25+([qty] * 1.25 – 1.25 * 1) which gives me 1.25 for each item… what do I need to do to get it to add 1.25 after each 3 items ?

There is no default option for that in WooCommerce. Based on your requirements, you may want to look into a plugin like Table Rate Shipping.

To give you an idea of what’s possible with it, you can look at its documentation here.

As it’s sold on the Woo.com marketplace, you can make the most out of the Woo.com 30-day refund policy to try the plugin first. If you find it doesn’t do what you want, you can get a full refund.

Hope this helps!

Hi @facup1980

Thanks for the screenshot.

Sucuri and Urlvoid did not find any malware or malicious code on your shop page https://www.lean5sproducts.co.uk/shop/ although this doesn’t confirm your site has not been hacked.

I see the correct Shop page title and no reference to “SpandexGuys” in the site output. That said, here are a few steps you could take:

• Check for suspicious plugins or themes: Sometimes, poorly coded or malicious plugins/themes can cause such issues.
• Update your plugins, theme, and WordPress: Outdated software can have vulnerabilities that can be exploited. Make sure everything is up to date.
• Scan your site for malware: Use a security plugin like Wordfence or Sucuri to scan your site for any potential malware.

Here’s an excellent guide on improving WooCommerce security: https://woo.com/posts/woocommerce-security/

Remember to back up your site before making any changes. If you’re still having trouble after trying these steps, please let us know.

Cheers.

Hi @cometto

Problem with thumbs is happening during first few seconds after page loads (for first 4-5 seconds they are inactive). After that time it starts working.

This is expected as the thumbnails need to load and the gallery won’t work until it’s fully loaded. You can try a lazy loading / image preloading plugin to improve the product page load times or reach out to your theme authors for other helpful recommendations.

Hi there

Thank you for providing further information.

Circling back to your system status report I noticed your WP Version is not the latest available (6.4.2).

In many cases, outdated software is the root cause of these issues. Can you update the WordPress core and all plugins while keeping an eye on if this still occurs? To avoid disruptions to the live site, it is best to execute changes on staging first.

It worked

Great! Thank you for letting me know ??

I have to add Sedex, PAC and JadLog deliveries again, on top, correct?

Generally speaking, WooCommerce shipping zone matching mechanism takes the address entered in the cart and checks if it matches the defined shipping zones starting from the top to the bottom of the shipping zones list. Therefore, you’d want to sort the shipping zones starting from?the narrowest at the top?of the list to?the widest at the very bottom.

I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions.

Cheers!

Hi @decli 👋

I understand the coupon code “CartSaverCodeXYZ” was set up to not be used in conjunction with another coupon. However, an order was placed where this coupon and another one (which is not recognized in your system) were used. This is indeed unusual.

I can see the coupon HappyHolidays2023 is automatically added upon entering the other coupon cartsavercodexyz and I can’t replicate this on my test site running on a default theme (Storefront), WordPress 6.4.2 and WooCommerce 8.3.1.

Full size image: https://i.vgy.me/ZCPnti.png

At first glance, there is likely a conflict between plugins. Can you deactivate the below plugin and check whether the issue persists?

Woo Discount Rules: by Flycart – 2.6.2

Hi @pascalinefoucher

Here are the precisions :
database screen, you see orders ID 7983 to 7987
https://snipboard.io/xkb6Lo.jpg

It seems the screenshot was deleted. Can you upload it again and share its URL where we can see the post id?

Looking forward to hearing from you!