RalfS2

Thank you very much for help.
Everything is clear to me now.
You can close this thread now.
Best regards

Ralf

Thank you for this answer. So, this means we can ignore the messages from Paypal concerning the IPN, right?
We are using the Paypal Payments plugin since 6 month now, before we had the old “PayPal Plus” Plugin from Inpsyde. But this is removed already.
Do we need to contact PayPal concerning these messages?
What should we tell them?
Best regards

Ralf

Dear Joost, Niklas,

the PayPal support gave me the following instructions:

Creating a HAR file of the PayPal Page:?

1) In Chrome, go to the page within PayPal where you are experiencing trouble.
2) At the top-right of your browser window, click the Chrome menu (?).
3) Select Tools > Developer Tools. The Developer Tools window opens as a docked panel at the side or bottom of Chrome.
4) Click the Network tab.
5) Select Preserve log.
6) You will see a red circle at the top left of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording activity in your browser.
7) Refresh the page and reproduce the problem while the capture is running.
8) After you successfully reproduce the issue, right click on any row of the activity pane and select Save as HAR with Content.

Creating a Console Log file:

9) Select the Console tab.
10) Right-click anywhere in the console and select Save as....
11) Name the log file Chrome-console.log.
12) Send both files as attachments in a reply to your case.

——————–

The strange thing is, following exactly these instructions unlocked the dialog.

In instruction “point 7” they wrote: “Refresh the page…”. The page refreshed, and I lost all my entries I made already. I entered the data a second time, but, for any reason, this refresh unlocked the “Continue” button on the bottom of the page. I was able to finish the onboarding process. When returning to the WooCommerce-Plugin, it said: Something went wrong, please do the onboarding process again. :(( Then, I did everything a second time (including the strange refresh!), but now everything worked and since then the plugin is successfully connected to PayPal Checkout.`

Therefore, for all having the same trouble… If you experience a locked “Continue” button on the bottom on any PayPal onboarding dialogs… RIGHT CLICK IN THE PAGE AND DO A DAMNED REFRESH OF THE PAGE !!!
Unbelievable, but this seeemed to be the solution…

Thanks for all your support
Hopefully the payments are working now and this was my last support request!!
Best regards
Ralf

Hi Joost,
I contacted the PayPal support, as you advised, in parallel.
I keep you up to date when they answer.
And, of cause, wait for Niklas ??
Best regards
Ralf

In addition I sended you the system report and a snapshot to the Inpsyde help. (The link you mentioned above…) With the same environment you see there, I was able to set up a working sandbox with your plugin in a hidden copy of this shop.

Only the setup process in our live environment is not willing to work :((

• This reply was modified 2 years, 4 months ago by RalfS2.

Good morning,
some more details from my side.
The error still exists.

– I activate the Plugin
– I go to WooCommerce Settings–>Payments
– I click “Configure” for the plugin
– I choose:
– Sichere Annahme aller g?ngigen Kredit- und Debitkarten.
– Erweiterte Kartenverarbeitung

– Now the Plugin passes over to PayPal
– I give PayPal the permission to connect my account with WooCommerce
– I choose: “Existing account connection”
– Now I have to enter the details for our company (some are filled out by
PayPal correctly). Pressing “Continue” nothing happens. Stucked again!

I deactivated all other browser plugins
I deactivated the AdBlocker
I tried Firefox and I tried Google Chrome Browser
(to ensure it is not a browser problem)
I removed all tabs or spaces in the fields, played around with every single field to ensure nothing is disturbing or filled out in a way that PayPal does not like. (And simply does not show an error message)
But nothing helps. Stucked.
The “Continue” button is not locked at all, it changes its color on hovering.
But clicking on it, nothing happens.
Only chance is to close the PayPal dialog window…

I hope for any ideas from Niklas now…
Best regards
Ralf

Dear Joost,
thanks for having a look again.
I have a complete separate staging and testing site. I have a running sandbox system there already. All settings are fixed, in sandbox everything is working. I now wanted to install the plugin in the live system and have these troubles.
I will come back to you tomorrow morning after my second attempt.

And see if Niklas has any further ideas tomorrow….
Best regards
Ralf

Dear Joost,
thanks for your quick help. But I can do those “experiments” in our shop only during a small period of time. Tomorrow morning I will have another timeslot of about 1 hour where I can put it in maintenance mode. But it is our live shop, I have to be careful and leave it not in a mess after some tests…

In addition, the blocking window is the window where your plugin is sending us to during activation/onboarding, and it is a PayPal dialog, unfortunately. I suppose, nothing will be tracked on your side until this “onboarding process” is completed and PayPal passes back to your plugin. That brings us in deep trouble. The guys from PayPal will point to your support and your plugin as responsible persons. (PayPal is awful with technical support !!!) So, help from PayPal will not be available. ??

I take your advices into account and will test the process tomorrow morning in another browser (I use Firefox currently) and will check Chrome. If it does not help, I will try the manual setup maybe? (even if not recommended, but I found the documentation and will read it carefully.)

Maybe Inpsyde_Niklas has an idea?
He had brilliant replies to me last two weeks.
Maybe you ask him what can cause this PayPal dialog “continue” button blocking, on the page where you fill out the company details, and not continue the onboarding process?

Thanks for any further ideas which could help me tomorrow morning.
Best regards
Ralf

Thanks Andreas,

hopefully they provide this information somehow (at least in the log files) so that one has got a feeling which payments customers love most…

Best regards
Ralf

Hi Niklas,
Ok, brilliant background informations!
Understanding the backgrounds means that I now what I am doing ;)) and will not be surprised about “strange” results.
Thanks a lot!

Now I know what for my environment will be the best process:
I need to go through the process of the wizard twice.
Once in my productive URL, and once in my testing environment URL.
And thats it. As long as I do not change the URL for a third time, everything is all right then.

I think you can close this issue now.

Best regards
Ralf

Hi Niklas,
Ok, this new feature will be very helpful for costumers.

Thanks a lot!
You can close this issue now!

Best regards
Ralf`

Hi Niklas,

thank you very much for this detailed informations.
That clarified a lot.
Seems that support guys at PayPal are not familiar with these deep details.
Now I know exactly what is going on in the background and what I have to do.
Thanks a lot!
You can close this issue now!

Best regards
Ralf

Additional note: I played around a little bit in the testing environment. Obviously I can only distinguish between two general payments (depending on the gateways enabled in the Plugin settings.)
“PayPal/Pay Later/Girocard” on the one hand and the “creditcards” on the other hand.

It seems to be impossible to find out if the customer used e.g. “giropay” or “PayPal”… Any hints how I can find that out?

Hi Niklas,

it seems that you were right.
This error is not a conflict with a theme or with a plugin.
I tried to use the setup process for the testaccount manually.
This is obviously a fault.

I took a look into the PayPal developer account and registered that your plugin sets more things… Webhooks etc.
Now it works in my testing environment…
Thanks for your hint!

Dear Niklas,

thank you very much for your answer, I will give it a try and inform you about the result. Just keep this post open…

Kind regards
Ralf