ramardent

Under Scan Options and Scheduling >> Performance Options, I input the Maximum execution time for each scan stage to 30, it started scanning files but then again stopped after a while with same error Scan Failed.

Hi, this is the screenshot of Connectivity under Diagnostics https://ibb.co/mThcY7h

Thanks @generosus!

Thanks for your reply @generosus and @wfpeter.

We have implemented most of the steps you have specified above. We also went through most of the files and folders and found some backdoor files inside public_html folder which were named as “wp-bookmarks.php”, “wp-class-revisions.php”, which looked genuine files but inside them were malicious codes and PHP functions. We have also upgraded from free Wordfence to premium version, and regularly scanned the website, which shows no threat and site is secure.

Regards,

Ram

Hi @flinnn,

Since WooCommerce is removing legacy REST API from version 9, which is already out, will this affect the payment process for the donation plugin? Have you found the solution for the plugin issue with Stripe payment?

Thanks in advance and looking forward to haring back from you soon,

Regards,

HI @flinnn,

Thank you for your reply. I have tested the donation by turning on the Legacy checkout experience. I can see the payment is done much faster and there is no any issue. But my only concern is this https://woocommerce.com/document/stripe/admin-experience/new-checkout-experience/. WooCommerce suggests us not to turn on the Legacy Checkout Experience. Can you shed some light on this? Will the donation functionality have any issue if we turned on the Legacy Checkout Experience?

Regards.

HI @carolm29,

Thank you for your reply. No, the payment processing time for a normal product doesn’t take as long as for the donation. I have got this reply from the Donation plugin developer to turn on the Legacy Checkout mode until this issue is resolved https://wcdp.jonh.eu/documentation/troubleshooting/stripe-error-processing-checkout/. Can you let me know if this is safer to do? Because I saw this https://woocommerce.com/document/stripe/admin-experience/new-checkout-experience/ where WooCommerce advises not to turn on the Legacy Checkout option. Can you please clarify me about this, if I should turn on legacy checkout or not?

We do not have any other payment gateways enabled for our website. We are using just WooCommerce Stripe Payment gateway plugin.

RE – payment issue when the payment doesn’t go through but the user’s account is deducted, this only happens for donation. We have not seen such issue for normal WooCommerce products.

Regards,

Hi there,

Sorry, I forgot to mention this issue, but the payment processing time for donation is at minimum 20 seconds and more. But for WooCommerce product purchase, the same payment processing time is 10seconds maximum. Can you suggest why donation plugin is taking so long to process payment?

Looking forward to hearing form you soon.

Regards.

Hi @omarfpg,

Thank you for your reply. The Payments Plugin and Checkout Plugin for WooCommerce: Stripe, PayPal, Square, Authorize.net: by PeachPay was just for a test, but it is always deactivated and now we have deleted the plugin from our backend. As you suggested, we have contacted to the Donation plugin developer about the issue, waiting to hear back from them. Same with WP Swings plugin developer. We have increased the execution time to 300 as well as recommended in the link you rpovided.

But, there is some issue with payment processing time as well. It takes at least 20 seconds at minimum to process the payment and sometimes even more. How can we resolve this issue? Or can we add some note to the user while the payment is processing that Do not leave or refresh the page, your payment is being processed?

Also, we have heard from some users that their payment has not gone through but the amount was deducted from their account upon checking their bank statement. Upon checking one of the order with that issue, we can only see Stripe payment intent created in note but no further steps like payment successful. Can this be an issue? Check the 2 screenshots here, one with just payment intent created https://prnt.sc/wDQ6h8ic0ccz and one with full steps https://prnt.sc/ATku3xE59Eyi.

Looking forward to hearing from you soon.

Regards.

Hi @omarfpg,

Thank you for your reply. We have updated the WooCommerce Stripe Payment gateway plugin to the latest version.

Here is the system status report copied for support https://gist.github.com/ram-ardent/8ab15a80e748858002040020320f84dc

And here is the fatal error logs for WooCommerce Gateway Stripe https://gist.github.com/ram-ardent/e37603a2698872e098f9b29afe555d20

This issue doesn’t happen for regular products in Shop or in shop checkout, this happens only in the donation form payment field.

Regards,

Ram

Hi @shameemreza,

Thank you for your reply. I have followed every steps you mentioned in your reply, but still the field appears in the payment form. When this payment is selected, it can’t be unselected and this is causing issue with the payment. But when the page is refreshed again, the field doesn’t appear. It appears for the first page load, but disappears when the page is reloaded again. Check the screenshot https://prnt.sc/BWm7ZCe_CMIB.

Regards,

Ram

Hi Jan,

Sorry about that. Here is the link of the error logs in pastebin https://pastebin.com/vt7fxAhA

Regards,

Ram

Hi Zubair,

Sorry about that. Here is the error log you asked for:

[ 52,446 bytes deleted ]

I have tried updating the deprecated functions with new functions, but this just breaks the single product page.

Regards,

Ram

• This reply was modified 11 months, 1 week ago by Jan Dembowski.

Hi Zubair,

Thank your for your reply. Did you mean this status report:-

` WordPress Environment

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Complete: 194<br>Oldest: 2023-11-19 18:21:31 +1100<br>Newest: 2023-12-20 14:11:10 +1100

Failed: 9<br>Oldest: 2023-06-01 12:38:25 +1000<br>Newest: 2023-12-14 20:21:23 +1100

Pending: 3<br>Oldest: 2023-12-21 05:11:15 +1100<br>Newest: 2024-01-01 00:00:01 +1100 Status report information

Generated at: 2023-12-20 17:01:02 +11:00<br>`

Or did you want the website error status? Yeah I think recently one of our developer updated the WordPress and since after that we have seen this issue and also some function being deprecated and asked to replace that function.

?[19-Dec-2023 00:37:16 UTC] The WC_Product::get_price_including_tax function is deprecated since version 3.0. Replace with wc_get_price_including_tax.

But when we try to replace that function in woocommerce custom code (used String Locator plugin), it just breaks the single product page. Can you suggest how we can fix that?

Regards,

Ram