ramirezandujar

I have the pro version

Hello and thanks @lisastylemixthemes. Does it require a specific format? CSV? ?EXCEL?

Thanks in advance.

done all of the above. still the same problem

Site info

wp-core

version: 6.3
site_language: en_US
user_language: en_US
timezone: -07:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3580
dotorg_communication: true

wp-active-theme

name: Astra BuyArmenian (astra-buyarmenian)
version: 1.0.0
author: Anonymous
author_website: (undefined)
parent_theme: Astra (astra)
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, editor-color-palette, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus
theme_path: /plesk_content/web_content/buyarmenian.com/httpdocs/wp-content/themes/astra-buyarmenian
auto_update: Disabled

wp-plugins-active (37)

All-in-One WP Migration: version: 7.77, author: ServMask, Auto-updates enabled
BuyArmenian Management System: version: 1.0.0, author: Syed Muhammad Shafiq, Auto-updates disabled
Cloudflare: version: 4.12.2, author: Cloudflare, Inc., Auto-updates enabled
Contact Form 7: version: 5.8, author: Takayuki Miyoshi, Auto-updates enabled
Dokan: version: 3.8.0, author: weDevs, Auto-updates disabled
Dokan Elementor Widget: version: 1.0.0, author: buyarmenian, Auto-updates disabled
Dokan Pro: version: 3.8.0, author: weDevs, Auto-updates disabled
Elementor: version: 3.15.2, author: Elementor.com, Auto-updates enabled
Elementor Pro: version: 3.15.1, author: Elementor.com, Auto-updates disabled
Empty Cart Button for WooCommerce: version: 1.3.7, author: ProWCPlugins, Auto-updates enabled
GTranslate: version: 3.0.3, author: Translate AI Multilingual Solutions, Auto-updates enabled
Happy Elementor Addons: version: 3.8.6, author: weDevs, Auto-updates enabled
Mailchimp for WooCommerce: version: 3.1, author: Mailchimp, Auto-updates enabled
Ovic: Product Bundle: version: 1.1.2, author: Ovic Team, Auto-updates enabled
Side Cart WooCommerce: version: 2.3, author: XootiX, Auto-updates enabled
TaxJar - Sales Tax Automation for WooCommerce: version: 4.1.5, author: TaxJar, Auto-updates enabled
User Role Editor Pro: version: 4.64, author: Vladimir Garagulia, Auto-updates disabled
Visibility Logic for Elementor: version: 2.3.5.1, author: StaxWP, Auto-updates enabled
WooCommerce: version: 8.0.2, author: Automattic, Auto-updates disabled
WooCommerce - ShipStation Integration: version: 4.3.8, author: WooCommerce, Auto-updates enabled
WooCommerce Order Status Manager: version: 1.15.2, author: SkyVerge, Auto-updates disabled
WooCommerce Payments: version: 6.3.2, author: Automattic, Auto-updates disabled
WooCommerce PayPal Payments: version: 2.2.0, author: WooCommerce, Auto-updates disabled
WooCommerce Square: version: 4.1.0, author: WooCommerce, Auto-updates disabled
WooCommerce Stripe Gateway: version: 7.5.0, author: WooCommerce, Auto-updates disabled
WP-Sweep: version: 1.1.8, author: Lester 'GaMerZ' Chan, Auto-updates enabled
WP Activity Log (Premium): version: 4.5.2, author: WP White Security (latest version: 4.5.3), Auto-updates disabled
WP File Manager - PRO: version: 8.3.4, author: mndpsingh287, Auto-updates disabled
WPForms Lite: version: 1.8.3.1, author: WPForms, Auto-updates enabled
WP Mail SMTP Pro: version: 3.8.2, author: WP Mail SMTP, Auto-updates enabled
WP User Frontend: version: 3.6.7, author: weDevs, Auto-updates enabled
WP User Frontend Pro - business: version: 3.4.13, author: weDevs, Auto-updates disabled
YITH WooCommerce Brands Add-On: version: 2.15.0, author: YITH, Auto-updates enabled
YITH WooCommerce Compare: version: 2.29.1, author: YITH, Auto-updates enabled
YITH WooCommerce Quick View: version: 1.30.0, author: YITH, Auto-updates enabled
YITH WooCommerce Wishlist: version: 3.24.0, author: YITH, Auto-updates enabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 16M
upload_max_filesize: 16M
max_effective_size: 16 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.50 wp-server

server_architecture: Linux 5.15.0-1039-azure x86_64
httpd_software: nginx/1.24.0
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 2560M
admin_memory_limit: 20480M
max_input_time: 60
upload_max_filesize: 16M
php_post_max_size: 16M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-08-19T01:08:12+00:00
utc-time: Saturday, 19-Aug-23 01:08:12 UTC
server-time: 2023-08-18T18:08:05-07:00

Please!, Is there a solution or no-reply question. Every time you ask Dokan about this in a tickect…its always the same plugin/theme deactivation reply. I have done it and still the same result. Please, somebody!!! Our license is premium and nothing. Same error.

Hello,

I did what it was advised by DOkan and still the same error

An error occurred in the upload. Please try again later.