Ram Shengale

Hi lavandier,

I’m aware of this issue. but as of now there is no such option present in the plugin. But here’s a work around that may help:

if(!get_transient('wpcb_trunctated_stats_table')){
    global $wpdb;
    $table_name = $wpdb->prefix.'wpcb_tracking';
    $wpdb->query("TRUNCATE TABLE $table_name");
    set_transient( 'wpcb_trunctated_stats_table', '1' , 12 * HOUR_IN_SECONDS );
}

Put the above code in your theme’s functions.php file. It’ll delete any new stats generated every 12 hours. You can also change this time by editing the 2nd last line.

NOTE – I’ve not tested this code on my site. Just wrote it down here. So please test it once.

Ram

Hi stephenjlb,

WP Conversion Boxes are not mobile responsive, but you can add your own custom CSS to make it look good on mobile devices.

Ram

Hi solosik,

Please send me the link of page where you’ve placed the box. Looks like the plugin is not able to recognise the domain name of your site.

Ram

Oh man this is embarrassing. Sorry guys but I tested my local version of the plugin and don’t see any errors. Also tested on a live website and it’s working.

Can any one of you send me login details to your site so that I can see what’s happening.

Also did you guys upload the plugin directly using ftp or cpanel? Maybe there’s permissions issue with the js file. This may have caused the issue.

Ram

Hi anitakooij,

I can’t see any specific error that may be causing the issue. No errors on plugin side as well. Can you please update the plugin to latest version and see if that solves the issue. This issue may also be caused because of response from server timing out because of slow server.

Ram

Hi jakerbloom,

Please create a 2-Step Optin Link. You’ll get a shortcode that you can paste anywhere on your blog to show a button which when clicked shows the popup.

Ram

Hi wpuser,

Sorry for responding so late. Your email got lost in my inbox and I was not able to see it.

Here’s a quick fix for your problem. Just paste this code in the custom CSS section on Step 2: Customize Box page:

wpcb_template_main_# .wpcb_box_content_container .wpcb_box_content{
height: 90px;
}

Please remember to change the height in code above when you add or remove content in the box. Replace # by box ID (1 in case of homepage).

Ram

Hi JudithStr,

Sorry this is not available.

Ram

Hi Luchino86,

This looks like an issue with the theme. The theme is showing excerpt of the post on home page and also taking part of the box template HTML that should be hidden. This should not happen generally.

Try with some other theme or show full content on home page to solve this.

Ram

Hi anitakooij,

I tested the current version on my host and it’s working fine. Can you please send me a screenshot of your Console Log so that I can have a look at what JS error is causing this issue?

Ram

Hi Carson,

The popup looks fine to me. https://prntscr.com/87in2m

Ram

Hi godthor,

This maybe a JS file caching issue. Please reload the plugin page using Ctrl + Shift + R to clear the cache and load the fresh JS file. Let me know if that solves the issue.

Ram

Mail me on [email protected]

Hi Jitesh,

1. The plugin is not mobile responsive, as I told in the email. You may however add custom CSS to the boxes to make them responsive.

2. The cross button placed on top right is a part of design and not going there accidentally. It has been specifically made like that.

Ram

Just send the link to your page here where you have that box placed. There’s no need of any files.

Ram