randy-s

I’m having the same problem. Contact Form 7 used to work, but now it doesn’t. Like Barblee, I receive confirmation that the message is successfully sent, but the email is never received. I suspect that there are many other users that are having the same problem, but don’t realize it. (It’s not like a person is sent a notification that someone is not able to reach you!)

My form is basically default ‘out of the box’ settings, so there’s really not much that can go wrong. My spam filters are turned completely off, and I’ve even tried using a different email address in the Send To field, but nothing makes it through regardless which of my email addresses I use. I use HostGator for my web hosting, and they claim there’s nothing wrong on their end. I’ve read through Contact Form 7’s ‘Best Practices’ and ‘FAQ’s. There’s a lot of content, but nothing that helps.

How does a person troubleshoot this? My best guess is there’s a problem with something that I have no control over. How do I track down someone else’s problem?

Hi Vtanswell,

I was able to get my slideshows working again by getting rid of the new broken version and re-installing the older version 1.5.1 (with some help from another user named andoverit. I am NOT very adept at working with this stuff, so I tried to flesh it out a bit to make it easier to understand for others like me. Hopefully I didn’t make it MORE confusing. It looks scary on the surface (at least to me), but if it’s done step-by-step, it’s not too bad. My website is hosted at HostGator, so depending on where your website is hosted, the first few steps may be different. At any rate, this is what I did:

(1) I started by downloading the old v1.5.1 zip file for Portfolio Slideshow. It’s found here:

https://www.ads-software.com/plugins/portfolio-slideshow/developers/

The downloaded file will be used later in step #7

(2) I logged into cPanel. (www.footballweblog.com/cpanel for me.) This brought me to HostGator’s Control Panel. I scrolled down to their File Manager tool in the Files section and double-clicked the icon.

(3) I was prompted to select a directory to open. I didn’t have a clue, so I went with the default which was “Web Root (public_html/www)”. This apparently took me to the files on the HostGator server.

(4) Next I went into the wp-content folder by double-clicking it. Next I went into the plugins folder. Lastly, I found the portfolio-slideshow folder and deleted it. Doing this apparently removed the entire Portfolio Slideshow installation that refused to work correctly. Once this was done, I closed the cPanel File Manager and logged out of HostGator’s Control Panel. Everything else is done through your WordPress’s wp-admin screen for your website.

(5) Go to your wp-admin screen. (www.footballweblog.com/wp-admin for me.)

(6) Select Plugins > Add New. Select ‘Upload Plugin’ from the top of the screen.

(7) Browse to the .zip file you downloaded earlier, then hit the ‘Install Now’ button.

That’s it! You should now be running the old v1.5.1 version of Portfolio Slideshow that works!

Hope this helps someone — and thank you so much once again to andoverit!!!

Kind regards,
~Randy

Thank you Andoverit!!!

I deleted the Portfolio Slideshow folder, then uploaded and activated the older 1.5.1 version. The slideshows on my website are now working again!

For those of you that are as ignorant as I am about working with this stuff, this is what I did in more detail. My website is hosted on HostGator, so I’m not sure how that would make things differ…

(1) I started by downloading the old v1.5.1 zip file for Portfolio Slideshow. It’s found here:

https://www.ads-software.com/plugins/portfolio-slideshow/developers/

The downloaded file will be used later in step #7

(2) I logged into cPanel. (www.footballweblog.com/cpanel for me.) This brought me to HostGator’s Control Panel. I scrolled down to their File Manager tool in the Files section and double-clicked the icon.

(3) I was prompted to select a directory to open. I didn’t have a clue, so I went with the default which was “Web Root (public_html/www)”. This apparently took me to the files on the HostGator server.

(4) Next I went into the wp-content folder by double-clicking it. Next I went into the plugins folder. Lastly, I found the portfolio-slideshow folder and deleted it. Doing this apparently removed the entire Portfolio Slideshow installation that refused to work correctly. Once this was done, I closed the cPanel File Manager and logged out of HostGator’s Control Panel. Everything else is done through your WordPress’s wp-admin screen for your website.

(5) Go to your wp-admin screen. (www.footballweblog.com/wp-admin for me.)

(6) Select Plugins > Add New. Select ‘Upload Plugin’ from the top of the screen.

(7) Browse to the .zip file you downloaded earlier, then hit the ‘Install Now’ button.

That’s it! You should now be running the old v1.5.1 version of Portfolio Slideshow that works!

Hope this helps someone — and thank you so much once again to andoverit!!!

Kind regards,
~Randy

Hi,

After upgrading to 1.9.9, my slideshows stopped working. Just a few moments ago I updated to 1.10.0, hoping that would solve the problem. Unfortunately it still does not work for me. Here’s the URL to a page that has a slideshow:

https://www.footballweblog.com/cool-nfl-rebrand-concepts/

I appreciate any help you can provide!

Kind regards,
Randy Seys

Hi Andoverit,

Unfortunately I don’t know how to access my files via FTP. Also, I AM able to access the Developers tab and download v1.5.1, but I don’t know how to upload it to the host server.

I’m not sure if I’m a lost cause here because I’m lacking so much of the WordPress fundamentals, but I’d like to try your suggestions if there’s any possibility you could further explain how I do those two things. If you have any other suggestions, I’d be open to try that too.

This is frustrating! I have a football website, and it’s the time of year that my views really ramp up. I hate knowing that the slideshow is not working!

Hi Alchymyth,

Thank you for your reply. I was not able to see the Meta widget last night, nor this morning, but it’s displaying for me now. It must have been some sort of cache, but happy it’s working now as expected!!!

Thanks again!
~Randy