Raouia Belhiba

Hey Jedikama,

Can you please force publish the cookie policy again from the Termly dashboard?

Hello, sorry for the inconvenience. To clarify on this, the banner count is calculated per page view, not per user, which is why you likely hit the limit with up to 500 users.

We’ve recently pushed an update to our plugin, can you please make sure to update and let us know if you still experience the same behavior?

Please reach out to [email protected] so we can work on further assisting you on this issue. Kindly ask to be redirected to Technical Support.

Hello, Consent logs are typically available after 24 hours. However, in some cases it can take longer than that. You can always reach out to [email protected] if you need them urgently and we can provide the logs for you.

Please reach out to [email protected] so that we can get more details to further investigate. Kindly ask to be redirected to Technical Support.

Thank you for reaching out. Please note that Termly Pro+ users can enable TCF 2.2 from their Termly Dashboard.

Hello, Thank you for your question! Please note that a drop in traffic can be expected when installing any CMP. You can review this support article for some recommendations of how to mitigate this.

https://support.termly.io/en/articles/7904705-what-impact-will-installing-a-consent-management-solution-cmp-have-on-my-site-tracking-and-analytics

For example, if you want the consent banner to appear only on EU countries please go to your regional settings and turn if off for all regions but the EU: