raplat

@bisratlearn thanks for your advice, this workaround worked for me.

@kiefels I know it may sound like a stupid question – but did you hit “save” (or similar) after you changed the messages’ status in the database directly?

Yes, so the solution is to use “sender reference” (or “Absenderreferenz” in German Version) value from DHL business customer portal

English Version:
1. on DHL business portal (online), navigate to
Ship > Address-Book > Sender
2. “Create new sender” (or edit an existing one)
3. upload your logo (if not already done)
4. don’t forget to save your changes
5. in the sender you just edited, copy the value from field “Sender Reference” (just below headline “Basic Data” on top of the page), then go to
6. WordPress > wooCommerce
in DHL plugin for wooCommerce setting (Shipping > DHL Paket), paste the value to “shipper reference” and check the box on top of it “Add Logo”
7. done (now you should see your logo next to the sender address on your shipping label)

German Version:
1. Im DHL Gesch?ftskundenportal navigieren zu:
Versenden > Adressbuch > Absender
2. Dort “Neuen Absender” erstellen (oder bestehenden bearbeiten)
3. Logo hochladen (falls nicht schon geschehen)
4. ?nderungen speichern
5. Den im eben bearbeiteten Absender unter “Basisdaten” im Feld “Absenderreferenz” (oben auf der Seite) hinterlegten Wert kopieren, und dann
6. in WordPress > wooCommerce
im DHL plugin für wooCommerce in den Einstellungen (unter Versand > DHL Paket) im Feld “shipper reference” den Wert einfügen und das H?kchen bei “Add Logo” aktivieren
7. fertig (jetzt sollte das Logo auf den Versandschein neben der Absender-Adresse aufgedruckt werden)

• This reply was modified 4 years, 2 months ago by raplat.

@shadim

This fixed the issue for me – thanks a lot for your support.

You seem to be right; I found this DHL statement from May, 26th (for their latest update from May 16th):

There was a change in the default print format for the shipping labels. Due to a technical error, all customers who have not explicitly specified a print format in the DHL Business Customer Portal have received a new default print format. To get the old print format back, please log in to the DHL Business Customer Portal and change the print format to ?Common label laser printing 105×205 mm (910-300-700)? under “Ship > Basic settings > General Settings?. You can also change this setting with your admin user for webservice users.

I would also suggest to follow your recommendation to use the “910-300-700-oZ” printing option, as the “910-300-700” option contains vertical barcodes on the left and right as well.

Hi @shadim,

thanks a lot for your advice.

However, I spoke to 4 different people at DHL business customer support (sales reps as well as tech support agents) in Germany today, and no one of them had a clue about this required number.

Is it identical with the EKP (customer id), or what kind of number is it?
(If it is EKP, I would not see the need o enter it again, as the EKP is mandatory for the plugin to work – correct?)

I even registered for the developers portal of DHL to have a look at the API documentation, but could not find any info on this number there..

Maybe you can ask your DHL contact what kind of number we’re talking about here exactly, as the regular support employee does not seem to have a clue about this at all ??

Thanks! ??

Hi @shadim,

I’m having the very same issue.

I’m on the latest version, I experienced the issue with after installing the previous (or pre-previous) version.

Thanks for any advice to fix this