@paul
yes I got it sorted out but on my own.
Elegant Themes suggested that I manually install the theme and found it to be a little complex for a new bee like me although they have it explained well in a video link they sent me. what I did is installing the old Divi theme I have (2.0) and them upgrading it to 2.4. and it was simple.
if you have the old version of the theme I highly recommend that.