I am having the same issue, it looks like a bug in their latest update. Meanwhile I have not received any response via mail even though I contacted them some days before. It seems like the company has closed down. By the way, this is one of the worst support providing LMS platforms in the internet nowdays, really don’t know what happened to them. The LMS is kind of fine but the customer support is very bad. So it would be better if you can find some other LMS platform that shows some value to the customer.