ravi swami

Hi James,

Thanks for your help – I tried your suggestions above & managed get to the Dashboard after doing a fresh install of WordPress, however, problems occurred after I imported the database – I imported backup up content first, like plugins etc and uploads, and also manually edited the database file so that all the URLs matched those for the new site address, but this still screwed up the install.

Anyway – all fixed now and I’ve decided to install the theme from scratch and re-build the site, after starting with afresh WordPress install.

Ravi

<was not possible since the “active_plugins” listing was missing from both wp_options listings, mysteriously>

…not “missing” – just further down the list…:)

R

Hi,

An update – Soooo – I’ve used cPanel to set up a 2 re-directs (which I think is how it was set up originally on the Helm server) – the URL https://www.raviswami.com redirects to https://www.happy-robot.co.uk, and the URL https://www.raviswami.com/blog redirects to https://www.happy-robot.co.uk/blog.

So logically, any changes I make to the “happy-robot” sites will be reflected at the “raviswami.com” URLs – just as I had it before moving to cPanel.

I STILL can’t login to the WordPress install, however, I suspect that this may be to do with a missing database entry in MyPhpAdmin ?

After the mess, I deleted any existing databases and cleaned up the root folder of any WP installs and duplicate files which had arisen from creating fresh WP installs – basically matching exactly the files & directory structure of the Helm server.

Am I right in thinking that any database info has to match the information contained within the config.php file…or another .php file ?

BTW I notice that OSX seems to duplicate folders if you expand a .zip file – is it OK to delete these ?

R

Hi,

Thanks for that – yes, I agree it’s a mess, compounded by the fact that site admin don’t respond to my support requests for a least a week each time…

Considering that my initial request was “simply” to increase the file upload size limit (I want to post largish video content), this is annoying to say the least.

I tried all of the above, to no avail – manual reset via cPanel / MyPhpAdmin was not possible since the “active_plugins” listing was missing from both wp_options listings, mysteriously.

R

Hi,

BTW – I may be confusing the number of WP installs with the number of users – there may be one WordPress install, but 2 specified users, one for https://www.raviswami.com/blog and one for https://www.happy-robot.co.uk/blog – again, the Admin logins were different for each one.

I tried altering both passwords in cPanel / MyPhpAdmin (since 2 users are shown in the list for that wp database), but again no difference, and anyway, now https://www.raviswami.com & https://www.raviswami.com/blog display blank pages in a browser.

Incidentally, my server admin informed me that https://www.happy-robot.co.uk was not a domain alias as such, although it shows up as a domain alias on the Helm server admin – so I’m a bit confused.

R

Hi,

I was led to understand that it was the same server with a new panel – for some time after the move I was unable to log in to the “old”Helm account via FTP (FileZilla) – however, I managed to set up a new FTP account via cPanel and logged in, since I was under the impression that the blog site was running off the Helm server.

Last night I ran some tests to see which server https://www.happy-robot.co.uk/blog was on – e.g. by changing some of the content, since I can’t log in to WP admin – using FTP.

Changes made to the Helm server WP install made no difference, but when I made changes to the cPanel WP install, using cPanel, the changes were reflected on the blog site.

Server admin did make a.sql database backup of the Helm install and non-Wordpress site at https://www.raviswami.com, so I uploaded this database, but I think they had done this already.

That still doesn’t resolve the login issue, so I tried several of the suggested fixes, e.g. using myPhpAdmin to edit the password, setting MD5 (there were always 2 installs of WordPress with 2 different logins, one for the blog at https://www.raviswami.com/blog, and the one at https://www.happy-robot.co.uk/blog, but they were exactly the same site) – that didn’t work – I added a line to the functions.php file wherever it occurred, e.g. not just the theme specific one, and lastly added the emergency.php file, again, none of these have made any difference & I’m still locked out of the Dashboard.

Just to clarify, in the original Helm set up, my main URL was https://www.raviswami.com, with https://www.happy-robot.co.uk as a domain alias – so https://www.raviswami.com/blog was exactly the same as https://www.happy-robot.co.uk/blog & any changes made to the former were reflected in the latter, but the WP admin logins were different (confusing, I know…)

Right now, everything is broken after moving from Helm to cPanel…

R

BTW – I was never able to access the PHP file itself – it’s not visible anywhere, in any folder in the site directories.

I used a bit of code in a document named “info.php”, which allows you to view the site details from within an internet browser – this is where it showed that the “max file upload size” was 12800M, along with the memory limit and max post size.

Morning,

Very weird – it seems like a huge figure.

My server admin came back to me yesterday and have said that they can move my entire site to a server which uses cPanel – the current server doesn’t actually use cPanel per se, so I have no means of accessing the PHP file – placing my own php.ini / php5.ini file within WP admin folder makes no difference to the settings, or placing it anywhere else, for that matter, e.g. the root folder – I have tried.

I also tried a couple of WP plugins, which promise to “Increase Maximum Upload Size”, but neither of these made any difference either.

Hopefully being able to use cPanel will allow me to makes changes myself, without recourse to the server admin, since that is taking a long time.

I guess its a shared server with limited access to the php.ini.

R

The server shows that it’s on a C drive (Windows NT) – “C\php5\php.ini” but I don’t seem to be able to have direct access to this file.

As I mentioned, it contains all these values along with a lot of other parameters.

I can’t see anything which allows me to control PHP, just the file directory structure and the same files I can see using FTP.

Removing “5” from the php.ini file causes WordPress to display a blank page instead of the Dashboard, reinstating it i.e. : “php5.ini”, brings back the dashboard, so I know its doing something.

However, the settings I mentioned in my initial post seem to override anything I’m doing from with cPanel.

R

i.e. : edit the wp-config file itself ?

I can do this either via FTP or the Control panel, right ?

R

The Control panel does allow me access to a file manager which shows all the files on the server for the WP site.

R

The server I use has something called “Helm”, which is effectively the Control panel, I guess ?

I can set things like billing and adding additional products like more space etc..

R

Not sure – will check & get back to you.

Thanks for the prompt reply.

R