ray-instinct

Hi there,

Ray here with WP eCommerce Support Team.

I believe that we have a way to disable shipping for a product ( by checking on “this product will not be shipped to customers ). However we do not have a way to put in a cheaper rate for individual product. I am afraid you would need some code modification to do so.

Thank you,
Ray

Hi there,

Ray here with WP eCommerce Support.

I just tried in a brand new localhost site, our Stripe plugin with WP 4.0, WP eCommerce 3.8.14.3, Stripe 2.1 plugin.

I am able to get a transaction through in the test mode.

Have you try disabling all plugins other than WP eCommerce and Striple plugin and try to enter the credentials again? your other plugin might cause JS conflict that prevented you to access the Stripe settings.

Thank you,
Ray

Hi Walter,

I believe that there is no ability to change the item that the person is subscribing into. The workaround is to stop the subscription first and resubscribe.

It would be the same with combining the roles of the type of subscription. There is no default way to do that, you would have to customize WP eCommerce to do so.

Thank you,
Ray

Hi there,

What version of WP eCommerce are you using? I personally did a test on my local site and it is working just fine.

As for getting prompted with the shipping calculator, I am afraid that feature is still tied with the current version of WP eCommerce. We do have plans in the future to remove it.

Thank you,
Ray

Hi actionbasic,

There are a number of reason why the checkout page only refreshes and does not go to paypal. Here are a few reasons why.

1) Wrong paypal credentials
2) Not all fields are filled in correctly
3) hosting issue
4) JS conflict that might’ve interfered with the process
5) SSL?

Which paypal are you using?

Thank you,
Ray

Hi Toby,

Theme modification is beyond the service that the support team can offer, however I can take a quick look in your site, but I want to make no guarantee that I will fix anything.

Please fill in your information here : https://getshopped.org/resources/premium-support/courtesy-support/ so it can get to our courtesy queue.

Please let me know in detail which element that you want to hide using CSS and where did you put the !important keyword?

Thank you,
Ray

Hi Toby,

While I am not a developer, when you make the modification, did you put in the “!important” keyword? Did it show up on chrome developer tools / firebug? If I make a minor modification, it would usually show up.

Thank you,
Ray

hi Toby,

I believe this is a job for your theme developer. Have you try asking them for direction? The solution would be a html/css modification of your theme.

Thank you,
Ray

Hi there,

Please be sure that you have filled in the following under store settings
1) General Tab – Base Country/region – set to France
2) Shipping Tab – Shipping origin city – set to your city ( I set mine to paris)
3) Shipping tab – set domestic to $10

I just did a test on my local installation. I get the proper shipping rate.

Thank you,
Ray

Hi there,

Perhaps you probably need another plugin as WP eCommerce provides WP with eCommerce functionality.

Thank you,
Ray

Hi there,

Ray here with WP eCommerce Support. Can you please provide us with your basic information at https://getshopped.org/resources/premium-support/courtesy-support/

We will try to help you out there.

Thank you,
Ray

Hi there,

Ray here with WP eCommerce, what is the email or the apikey that you used to submit your ticket? I will have it checked.

Thank you,
Ray

Hi there,

Please try whitelamp’s suggestion. Flat rate is not the shipping type that you are supposed to use to achieve what you want.

Thank you,
Ray

Hi there,

This could be a plugin/theme conflict. Wp eCommerce version 3.8.14.2 is just released. Please give it a try to see if you are still experiencing your issue.

Thank you,
Ray

Hi there,

WP eCommerce plugin 3.8.14.2 is just released, can you give that a try? Perhaps it might solve the paypal issue.

Thank you,
Ray