Razorpay

@minaxi11
1. Razorpay provides UPI payment options(Google Pay/PhonePe/Amazon pay…)
please follow razorpay plugin integration docs
2. Razorpay has support for subscription/recurring payments
please follow razorpay subscription plugin docs

for any queries please reach us: support portal

Hi Team,

Fix for this issue is live on the new version

Kindly find the same from your end.

PFA :https://github.com/razorpay/razorpay-woocommerce/releases/tag/v4.3.1

Regards,
Team Razorpay

Hi Sahaj,

Kindly download and install the following patch introduced by our plugin team and let us know if the issue persists.

Link: https://drive.google.com/file/d/1c5iUbnAHWeqeFokmqf3WGACfv1iCHk_W/view?usp=sharing

Kindly request access if this does not directly give you to file.

Regards,
Team Razorpay

Hi @backpackingseries ,

In case there is a callback failure due network issue or such, we trigger the webhook so that the order status is still updated.

If the callback is successful in the first attempt itself, we are still triggering webhooks, in which case you are getting this conflict message which means that the callback was successful and the order status is already updated.

You can ignore this conflict message as this is not an error it is only to inform you that the order status has already been updated during the callback.

Regards,
Team Razorpay

• This reply was modified 2 years, 3 months ago by Razorpay.

@panditventures
Razorpay woocommerce plugin alone does not support subscriptions.
Are you using this Razorpay subscription for woocommerce plugin? This is a plugin that supports subscriptions. It has dependency plugins to work. Woocommerce subscription and Razorpay Woocommerce.
Please go through this document for more details.

Thanks

Hi Team,

I have analyzed the problem and can see your website requires whitelisting.

For this, I’ve raised a ticket on your behalf with the relevant team with ticket ID: 5126026

Kindly coordinate with them in order to get this done. You will be receiving updates on your registered email for this.

Regards
Team Razorpay

Hi team,

Kindly share your MID and the payment ID that has failed.

—
Regards
Team Razorpay

Hi @ronaldpaul

Kindly request you to update the plugin to the latest version 1.2.3.

Thanks

Hi

Apologies for delay in resolving this issue. Now we have fixed and released the new version 2.4.2.

@adamwalter @gauravbhardva Kindly request you to update the plugin to the latest version.

Thanks

Hi @rohanmili
May I know what error you are facing when placing the order?

PN: Razorpay Woocomerce subscription plugin does not support both Onetime and Recurring Order together for the payment, it should be added to the cart and placed separately

Hi team,

Apologies for the inconvenience and delay from our end. Kindly let us know if we can setup a call right now and address the issue on priority.

Regards,
Arghadeep Mitra
Technical Consultant

Hi @rohanmili
You have created a subscription that has a never-ending expiration time so you are getting this “Perpetual subscription not allowed” error while placing order. Please follow the given link for creating susbcription

https://razorpay.com/docs/payment-gateway/ecommerce-plugins/woocommerce-subscriptions/#create-a-subscriptions-product

Hi @sarankumar

We have got the issue and will fix the same and release the updated version of plugin in few days

Hi

Can you please share the screenshot of error so i can see the issue.
it would be very helpful

@intolap

Can you please try to install the 1.2.2 version and test it once.

But we are not able to reproduce this checkout.js error. Please test it with version 1.2.2