rdalmau

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Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter rdalmau

    (@rdalmau)

    hello! we use Polylang Pro to translate events. Now it works but occasionally it hasn’t worked for us. I will consider the issue as solved, but I think it was a problem with the event plugin before the language plugin.

    Thanks anyway!

    Thread Starter rdalmau

    (@rdalmau)

    Good,

    I have done the check you have told me about and I have noticed a change. When I deactivated the Stock Manager plugin I placed an order and it was placed correctly, but what has changed is the customisation of the products.

    Before, when I went to edit a product and selected the “Inventory” option, everything was blocked, I couldn’t edit it, but now I can.

    I don’t understand why now when I re-enable the plugin, the inventory management is enabled in the product.

    I will keep an eye on the new orders and if it happens again.

    Thanks for your help!

    Thread Starter rdalmau

    (@rdalmau)

    Thank you very much for your help, I will try what you tell me and I will publish the result.

    Regards ! @storeapps

    Thread Starter rdalmau

    (@rdalmau)

    Hi,

    The plugin to customize the status is used only for when we notify that the package has been sent. But I suppose that the general configuration of the plugin causes the REDSYS payment method to alter the stock and the order.

    We will try to deactivate it for a few days to see if that way we can solve the problem.

    Thanks a lot!

    Thread Starter rdalmau

    (@rdalmau)

    Hello again,

    I have noticed that in two orders that have been made yesterday and today there has been no problem, one with Paypal and the other with Redsys.

    Only the stock has been subtracted once and without problems.

    It only happens sometimes and we don’t know why the problem occurs.

    Could it be that the buyer backs up in the browser at checkout?

    Thank you!

    Thread Starter rdalmau

    (@rdalmau)

    Hi,

    I am enclosing the report you have given me.

    `
    ### WordPress Environment ###

    WordPress address (URL): –
    Site address (URL): –
    WC Version: 4.8.0
    REST API Version: ? 4.8.0
    WC Blocks Version: ? 3.8.1
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.7.3
    Log Directory Writable: ?
    WP Version: ? 5.5.3 – Hi ha disponible una versió més nova de WordPress (5.6)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: ca_ES
    External object cache: –

    ### Server Environment ###

    Server Info: Apatxe
    PHP Version: 7.3.23
    PHP Post Max Size: 120 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 3000
    cURL Version: 7.72.0
    OpenSSL / 1.1.1h

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.26-MariaDB
    Max Upload Size: 120 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.8.0
    WC Database Prefix: 90IUqaM0u_
    Total Database Size: 170.48MB
    Database Data Size: 113.53MB
    Database Index Size: 56.95MB
    90IUqaM0u_woocommerce_sessions: Data: 6.02MB + Index: 0.16MB + Engine InnoDB
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    ### Post Type Counts ###

    attachment: 3977
    custom_order_status: 1
    customize_changeset: 1
    fusion_element: 3
    fusion_template: 3
    mc4wp-form: 2
    nav_menu_item: 122
    oembed_cache: 56
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    product: 2379
    product_variation: 1707
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    shop_coupon: 42
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    shopmagic_automation: 1
    slide: 51
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    tribe_events: 211
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    tribe_wooticket: 436
    wc_voucher: 12
    wc_voucher_template: 18

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (38) ###

    Polylang Pro: by Frédéric Demarle – 2.4.1
    My Modal: by BARA develops –
    Akismet Anti-Spam: by Automattic – 4.1.7
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.5

    Better Font Awesome: by Mickey Kay – 1.7.4
    Contact Form 7: by Takayuki Miyoshi – 5.3.1
    Custom Order Status for WooCommerce: by Tyche Softwares – 2.0.1
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    Inc. – 5.1.0.2

    Event Tickets: by Modern Tribe
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    Avada Core: by ThemeFusion – 5.1.2
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    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    Non-Purchasable WooCommerce Products: by Guy Primavera – 1.3 – Installed version not tested with active version of WooCommerce 4.0
    Polylang for WooCommerce: by Frédéric Demarle – 1.0.4 – Installed version not tested with active version of WooCommerce 4.0
    Redsys WooCommerce: by Redsys – 3.0.1 – Installed version not tested with active version of WooCommerce 4.0
    Slider Revolution: by ThemePunch – 5.4.7.1
    Scalable Vector Graphics (SVG): by Sterling Hamilton – 3.4
    Search Exclude: by Roman Pronskiy – 1.2.6
    ShopMagic for WooCommerce: by WP Desk – 2.18.0
    Shortcode in Menus: by Gagan Deep Singh – 3.5
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    Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.3
    Events Shortcodes and Templates Addon: by Cool Plugins – 1.6.1
    The Events Calendar: by Modern Tribe
    Inc. – 5.3.0

    GDPR Cookie Consent Banner: by termly – 2.3.15
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.41

    User Switching: by John Blackbourn & contributors – 1.5.6
    Widgets in Menu for WordPress: by saurabhshukla
    yapapaya – 1.0.0

    Hyyan WooCommerce Polylang Integration: by Hyyan Abo Fakher – 1.4.3 – Installed version not tested with active version of WooCommerce 4.0
    Woo Stickers by Webline: by Weblineindia – 1.1.5
    Woocommerce Checkout Terms Conditions Popup: by WC Marketplace – 1.2.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.25
    WooCommerce PDF Product Vouchers: by SkyVerge – 3.3.0 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Stock Manager: by StoreApps – 2.5.3
    WooCommerce: by Automattic – 4.8.0
    WP Mail SMTP: by WPForms – 2.5.1

    ### Inactive Plugins (1) ###

    Yoast SEO: by Team Yoast – 15.4

    ### Dropin Plugins (1) ###

    maintenance.php: maintenance.php

    ### Must Use Plugins (1) ###

    p3-profiler.php: by –

    ### Settings ###

    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: simple (simple)
    grouped (grouped)
    variable (variable)
    external (external)

    Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #28827 – –
    Cart: #19604 – –
    Checkout: #20227 – –
    My account: #20312 – –
    Terms and conditions: #20283 – –
    ### Theme ###

    Name: Avada Child
    Version: 1.0.0
    Author URL: https://theme-fusion.com
    Child Theme: ?
    Parent Theme Name: Avada
    Parent Theme Version: 7.1.2
    Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
    WooCommerce Support: ?

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php

    ### WC Pages Translations ###

    Shop base: ?
    Cart: ?
    Checkout: ?
    My account: ?

    ### Action Scheduler ###

    Complet: 633
    Oldest: 2020-11-16 09:48:52 +0100
    Newest: 2020-12-10 09:35:07 +0100

    Fracassat: 3,439
    Oldest: 2020-12-04 12:36:41 +0100
    Newest: 2020-12-10 09:58:55 +0100

    En progrés: 1
    Oldest: –
    Newest: –

    `

    Thank you.

    Thread Starter rdalmau

    (@rdalmau)

    Good morning,

    The error is not so Paypal but in general when payments are made through payment gateways, although the payments are made correctly, perhaps they have nothing to do with it.

    I attach text of the order notes where there is twice stock remaining:

    Order Notes
    Awaiting REDSYS payment The order status changed from Awaiting payment to Processing.

    December 9, 2020 at 12:15 PM Delete note

    The order status changed from Pending Payment to Processing.

    December 9, 2020 at 12:15 PM Delete note

    Reduced inventory levels: The nan casteller (40 pieces) (# 21778) 1 → -2

    December 9, 2020 at 12:15 PM Delete note

    Reduced Inventory Levels: The Nan Casteller (40 pieces) (# 21778) 4 → 1

    December 9, 2020 at 12:15 PM Delete note

    Now I attach the health of the site:

    Site health status
    The site health check shows critical information about your WordPress settings and the items that require your attention.

    1 critical error

    You have topics waiting to be updated.
    Security
    4 recommended improvements

    WordPress update available (5.6)
    performance

    You should remove inactive plugins
    Security
    Plugins extend the functionality of your site with things like contact forms, e-commerce, and many others. This means that they have deep access to your site and therefore it is vital to keep them updated.

    Your site has 2 plugins waiting to be updated.

    Your site has 1 inactive plugin. Inactive plugins are tempting targets for attackers. If you are not going to use a plugin, we recommend that you remove it.

    Manage your plugins

    Update your plugins

    Manage inactive plugins

    Your site is running an old version of PHP (7.3.23)
    performance

    One or more recommended modules are missing
    performance

    Thanks and regards.

Viewing 7 replies - 1 through 7 (of 7 total)