Rebecca Diamond
Forum Replies Created
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Mark, go ahead and post that on the support forum if you would, in that thread – we’ll help you troubleshoot it there. We try to consolidate support there as much as possible ??
Forum: Fixing WordPress
In reply to: Studiopress theme on WordPressThat’s true, Christine – usually when the “add new” button is missing, it’s because they are on WordPress.com, not a self-hosted installation. I do prefer FTP for loading new themes, myself.
We have seen that on occasion, and I do apologize! I know I typically urge developers to encourage their clients to purchase the theme to have access to ongoing support.
Your developer may have purchased the theme as a one-off for your project, so it’s worth contacting them to see if you can get support forum access that way.
If not, you may wish to purchase your own copy of the theme, which will provide not only a fix for your current solution, but will also grant access to ongoing updates via the Genesis framework.Forum: Fixing WordPress
In reply to: Studiopress theme on WordPressOur themes are currently for self-hosted WordPress, with the exception of Pretty Young Thing. If you are hosted on .com, that is current theme choice we offer there.
https://theme.wordpress.com/themes/pretty-young-thing/The answer can be found in the support forum here: https://www.studiopress.com/support/showpost.php?p=275852&postcount=22
As a reminder, everyone who has a purchased copy of Lifestyle Classic will see when they login that they also have Genesis access – each Classic user was grandfathered in to the new version.