rebootits

Thanks for your feedback Jeremy. I wasn’t sure when to expect feedback and our client demanded a quick solution. So, this is how I fixed the problem:

1. I created a new staging wordpress website on a different server and exported a backup of the complete client website
2. I moved the backup to the staging server, uninstalled AcyMailing, reinstalled it afterwards and then activated it
3. It worked without problems now. After this was accomplished, I created a new backup of the website with working AcyMailing and exported it again
4. I re-imported the backup, with the working AcyMailing, to the client wordpress site and now it’s working normally.

So problem solved.

I tried the approach with wb_debug already and it gave no errors unfortuantely… I’m also not sure, where this was stuck but it’s working normally now. Thanks for your help !

Hi Rémi!

How are you doing? Any chance for ideas and some support? I’m glad for any help. Thanks!

Kind regards,
Mathias

Thanks for your help Rémi, I did what you recommended.

First all database tables as well as the plugin folder were deleted and gone. After reinstalling and trying to active the plugin, the folder and also the tables were back but the result is still the same. When I click on “activate” right after the plugin installation, no error appears but the page just keeps loading endlessly.

Thanks a lot for your help, it’s greatly appreciated. Do you have any other ideas?

Mathias