redgar

@justpurple – “If you look into the files you will see all the code that the hackers have installed.”

Could you elaborate on this a bit more? What code might we look into and verify if we’ve been hacked?

@bryak – had the same message. If you can FTP into your WP folders you might try to rename the plugin folder (I simply add the number “2” to the end of the plugin folder name) and then go back to WP dashboard > plugins, and try to reinstall that plugin.
That should get rid of the “folder already exists” message because technically, the folder with that exact name does not exist.

@cvquesty – does deleting the entire plugin folder delete any of it’s table data? When I renamed the folder and reinstalled, the parts of the plugin that showed as errors on the website began to work properly before. I’m just worried that if I delete the folder entirely it will delete any specific settings or data that are needed for the plugin’s effect on my pages or posts. Can you confirm before I muster the courage to delete them all?

Same issue here. Tried everything suggested in this thread and still nothing working. I’ve had to change the name of the plugin folder, then search for the plugin again, reinstall and activate. This works but I’ve got a lot of plugins to do so this is not ideal.

The file permissions are identical for new plugin folder I tried as well as new and renamed subfolders, but still same problem. Only plugins that show in dash board are the few I just reinstalled.

Since this is the official topic thread for this issue, I’m hoping that we’ll see an answer here first.