Regina

Got it. Will take a look and let you know.

Could you share us your site address?

Since you mentioned it only happens to wp-admin, have you performed the steps listed here? https://codex.www.ads-software.com/Administration_Over_SSL

Do you happen to have Advanced Custom Fields Pro plugin installed?

I found these two issues reported previously and resolved by upgrading ACF Pro to 5.6.10.

https://github.com/WordPress/gutenberg/issues/6919
https://github.com/WordPress/gutenberg/issues/8872

Hello there,

Under the Featured Image section, you should be able to see the “Set featured image” box which is clickable.

See the screenshot here: https://snag.gy/cRArfP.jpg

Have you tried clearing your browser’s cache or try on another browser?

You can share a screenshot by using some of the free image sharing sites like https://snag.gy/.

Hello there,

Since you mentioned about Really Simple SSL plugin, I found a support topic related to your problem: https://www.ads-software.com/support/topic/plugin-not-working-after-activation/

If you need further help on the plugin, you may start a new thread on the plugin support forum: https://www.ads-software.com/support/plugin/really-simple-ssl/

Hope this helps.

You’re welcome. Hope your issue gets resolved with the help of Jetpack team. ??

Hello there,

We’re not able to access your Dashboard (and we’re not supposed to). Are you able to share us the error message or send us the screenshot for us to help further?

Hello Dee,

You’re subscribed to beaver-builder-lite-version plugin forum on www.ads-software.com.

To unsubscribe, go to this link (https://www.ads-software.com/support/plugin/beaver-builder-lite-version/) and click the Unsubscribe button.

You can also check your subscriptions here:
https://www.ads-software.com/support/users/dbushrod/subscriptions/

Hope this helps.

• This reply was modified 6 years, 6 months ago by Regina. Reason: Corrected typo

Hello there,

You can reach Jetpack support here on this forum: https://www.ads-software.com/support/plugin/jetpack

Just wondering, is it possible that you have another WordPress.com account that you used to purchase the Jetpack paid plan?

Yes, deactivating one copy of the plugin is fine but the duplicate plugin will still appear on the Plugins listing and might cause confusion to other site admin (if there’s any).

If you only see one copy of the plugin, then probably the duplicate copy’s folder is being renamed. Try to click into each one of them to see if that’s the case.

Congratulations in getting your site working again! You’re welcome. I guess we both learn something from this issue. ??

Hope to see you again. Have a nice day!

Regina

You’re welcome. ?? Glad I’m able to help. Hope everything is fine after this.

P/S: This is my first time helping out on the forum. Sorry if I wasted your time due to my lack of experience in WordPress.

Glad to know that. ??

By the way, just to share with you, I was using WordPress 4.9.7 to test out the option_value that I edited and shared to you so I think it should be compatible.

If you’re going for the update, maybe you could consider using Health Check plugin (https://www.ads-software.com/plugins/health-check/). On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

Hope this helps.

It could be that the default option_values copied from the site no longer compatible with current WordPress version. I tested that and found out the admin user no longer has access to creating new users.

If you can wait for my explanation later (which the reply is currently in held for moderation) and test out the option_value that I edited, you may copy below text and try out.

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