registrationmagic

Hello Trebly (@trebly),

We can see how annoying this must be! Thanks for posting workaround. We have included it in our roadmap and will release a fix very soon. I will update you on this post once it is out.

Cheers!

Hello Trebly (@trebly),

Thanks for reporting this and other issues in separate posts. We are currently working on consecutive maintenance releases with patches and fixes. I am afraid, this week’s release is already locked.

But we are going through your posts, and wherever required, we will patch it in one of the next releases.

Thanks again!

Hello johntconnor (@johntconnor),

My colleague may have misunderstood your problem. Looks like your issue is not related to redirection. This is something that hasn’t been reported before so we will need to have a closer look.

Would you still kindly follow the link above to turn it into a private support ticket where we can request site specific information?

Always happy to answer your questions.

Hello daweichen (@daweichen),

Got your tickets. There are two:

PSN-773-54220 – Posted on 3rd September and we replied on 4th September
JLU-820-78910 – Posted on 14th September and we replied within 3 hours

Both tickets are awaiting updates from your side. It would be safe to assume your email is filtering our support emails. You can directly check our response and tickets by going to this URL. You will need to use reset password.

I will also ask support staff to send you this update via a different email address shortly.

Hello daweichen (@daweichen),

We respond to all tickets within 24 hours on business days. Did you write to us through our website? It would have created a ticket on our helpdesk which is constantly monitored. I will ask the team to quickly check your last ticket.

I will get back to your shortly on this. Meanwhile, could you check if our mails are going to your spam? This has happened with few of our users in the past.

Hello cmlyman (@cmlyman),

We’re sorry to hear you are having multiple problems while using RegistrationMagic.

I see you had mentioned your issue under an older post here. It would have been much faster for us to respond if the issue was reported as new support post.

Since you have already written to our support through our website, it should have created a ticket on our helpdesk. If you haven’t heard back from us, the most likely reason is that ticket update notification email didn’t reach you. Could you please check your spam folder? It is very rare we do not respond to any ticket for more than 48 hours. Most of them are replied much quicker.

I checked and you have 2 tickets on the helpdesk:

IRK-710-53110
TVN-295-38413

Both have been replied by our support team on 3rd September (next working day because of Sunday) and we have been waiting for your update.

You can also just log into the helpdesk here and check responses to your support requests and update tickets.

We deeply regret the experience you had and understand your displeasure. Please allow us to make things right. I’ll make sure support staffs sends you an update through a different email address today, to bypass your spam filter.

Cheers!

Hi rippert (@rippert),

I am sorry to hear that the features you need are in Premium version of RegistrationMagic. We try our best to make sure Free and Premium features are clearly mentioned on plugin description page. I apologize if it wasn’t clear enough.

We also keep adding new features to free version and release 4.0 introduced some major new enhancements recently. This is something we plan to continue doing. In the past, we have moved premium features to free version too (last in v3.8.3.2).

If you can take out time to write to us on our helpdesk here, we might have a solution for your problem.

Cheers!

Hello mriago (@mriago),

I apologize for the delay in response. Thanks for pointing out this issue. Please update RegistrationMagic to the latest version we released a few minutes ago. That should take care of the issue.

Let me know if you have any other questions.

Thanks for the review, Sachin!

Thanks for the review! I am sure you’ll like some of the new features we are rolling out during next few weeks.

Thanks for the review, magod (@magod)!

A big thanks from all of us!

Thank you (@proejct1973)! Those kind words mean a lot to us. Some cool new features undergoing testing right now. Stay tuned!

Hello carolemagouirk (@carolemagouirk),

I am sorry to hear you are facing these issues with RegistrationMagic. We’ll be more than happy to look into it and fix them.

Orders, Downloads and Addresses in User Area are WooCommerce related tabs and will automatically appear when WooCommerce is installed and activated.

Since we may need some specific information about your site, if would be better if we can communicate through our helpdesk. Please create a new ticket here. You can cite this post’s URL instead of rewriting the issues.

Always happy to answer your questions.

Hello www4209 (@www4209),

Thank you for the review. A system for reviewing and labeling submissions is currently in development queue. Lots of other things in plan for this quarter.

User feedback is very important to us. Feel free to share if anything else you need.

Regards.