RegistrationMagic Support

Due to lack of further response, we are closing this topic.

Hi @qpms,

Authorize.net payments are part of RegistrationMagic Premium. Since www.ads-software.com moderators encourage for the support topics here to be relevant to RegistrationMagic core features, could you please raise a support ticket through our support portal. Our team will assist you further there.

Hi @qpms ,

Thank you for your patience as we work through this. We’re currently investigating, and it seems there may be an interference with the reCAPTCHA verification request after form submission, which could be contributing to the issue. If you have any security plugins like WP-SpamShield or similar installed, could you try temporarily disabling them to see if that resolves the problem?

Additionally, we’d appreciate any details about other issues you’ve encountered recently. Your feedback helps us refine and enhance RegistrationMagic for everyone.

Thank you for your patience and assistance in troubleshooting this. We’re here to help every step of the way.

Hi @qpms,

The error message you’re seeing after form submissions doesn’t appear to be originating from RegistrationMagic. Have you recently added any security or privacy related plugins to your site recently? Could you please try deactivating other plugins temporarily and check if the form submission works correctly? Let us know how it goes, and we’ll be happy to assist further.

Hi @shahabnhr,

Could you please update to the latest version of our plugin (6.0.2.8) and recheck. We have fixed the error for which the message was reported on your site.

Hi @tomlennox,

It appears that the form on your website is submitting twice. On the first submission, the user account is created successfully, but the duplicate submission triggers the existing user error. If you’ve already tested with all other plugins deactivated, could you also try switching to a different site theme? This issue is likely due to a conflict with another code script, which could be related to your current theme.

Hi @shahabnhr,

Looks like you have currently deactivated RegistrationMagic on your site. The link you have shared is only showing the shortcode of the form but not rendering it. Could you please reactivate RegistrationMagic so we can review the form submission process.

We have also tested the scenario on our servers but here everything is working completely fine.

Due to lack of further response, we are closing this topic.

Hi @nareshwebindiainc,

We are closing this topic as the same issue is being discussed on https://www.ads-software.com/support/topic/408-error-pages-failing-to-load-after-installing-registrationmagic-plugin/

Hi @nareshwebindiainc,

We installed the ‘Check My Links’ Chrome extension on our end, and it is displaying 408 errors on some pages of your site. However, when we access these pages directly through their links, they appear to load without any issues. Could you please provide a few examples of page links that do not open correctly in the browser when RegistrationMagic is activated, but work fine when it is deactivated?

Hi @glowvibe,

You can remove the Username field from your form. This will automatically set the email as username for user registrations from that form.

Hi @nareshwebindiainc,

We just checked a few of your website pages and they appear to be working fine. RegistrationMagic also seems to be activated on the site. Could you please let us know if this issue is resolved now or if it is still occurring.

Hi @musicsapiens,

We have identified several JavaScript errors in the browser console related to the CookieYes plugin. These errors appear to be interfering with the functionality of RegistrationMagic’s JavaScript code. To ensure that RegistrationMagic operates smoothly, we recommend keeping the CookieYes plugin deactivated.

Hi @claudio65,

We have fixed this issue with the latest version update. Could you please update to v6.0.2.2 and recheck.

Hi @tamera2,

The yellow button is specific to the “Classic” theme. If you’d like the form to match your site’s theme colors, you can use the “Match My Theme” option.

For example, you can use the following shortcode:

[RM_Forms id='1' theme="matchmytheme"]

Note: Replace the “id” with the appropriate form ID.

If you’d like to apply this to all forms you’ve created, you can update it under Global Settings > General Settings.

Additionally, here are the available theme shortcodes:

• [RM_Forms id='1' theme="matchmytheme"]
• [RM_Forms id='1' theme="default"]
• [RM_Forms id='1' theme="custom"]

If you still prefer to remove the yellow button from the “Classic” theme, you can apply the following custom CSS code:

.rmformui #rm-form-container #rm_form_submit_button input[type="submit"] {
  background-color: rgb(52, 152, 219);
  color: rgb(253, 253, 253);
  background-image: none;
  border: 0px;
}