reiseblitz

After a very long time trying and fiddling I finally found a solution to this issue! I tried out several Customizer Reset Plugins and came across this one. Once installed I deleted all the database theme settings it found (there was an unnamed one which I suspect was the culprit). After deleting them all and clearing my browser cache the Customizer screen was back! Can’t tell how happy I am – thus I thought I’d post this here in case anyone else comes across this issue.

I’ve tried quite a bit further meanwhile and the issue does not seem to be related to my current theme. In my staging I have tried out a plugin to completely reset all Customizer setting and I manually deleted all theme files and database tables that seemed to refer to the theme. Still the problem persists with the very same PHP error message as above.

I created another staging site where I started from scratch to get the Customizer working. I then used WinMerge to compare all files line by line. However, the tool didn’t find any differences that pointed towards this error. All files mentioned in the error message above are exactly identical to the fresh install where things work.

Hence, I am really out of ideas now and would be super grateful for further traces i could follow or try – thank you to anyone who might have any idea.

Unfortunately, this trace did not lead anywhere. I was not able to recreate the issue in a fresh WordPress install, it only occurs in the live site and its staging copy.

The theme support meanwhile has also confirmed that they do not use any features from the Customizer.

Hence, the problem seems to be unrelated to the current theme and I am out of ideas again.

I quickly tried this and in the first moment things still seem to work. However, that approach is certainly worth exploring further. I’ll play around in my staging and will try to recreate some of the design adjustments I made to see if it breaks at a certain point. I’ll also check with the theme developer’s support and the customizer docs in the meantime.

Thanks again for pointing me in this direction! This at least turned my dead end into a possible through road again ??

Thank you very much for your super quick response! As the issue persisted even when I completely wiped the Newspaper theme from my staging environment (including all related plugins and database tables) I wouldn’t have thought that the problem could still be caused by it. I will try to go further down that route then.

Would you know about any general documentation on the Customizer I could use to dig deeper myself here?

Thanks again!

Thanks, I have just sent the support request.

I have just tried and it doesn’t happen then. This seems logical to me as this login form is part of the theme (it can be used as a modal somehow – I’ve actually never tried it and had it always deactivated). From what I could figure with my limited programming knowledge so far is that the login form is always in the source code of the page but hidden when deactivated. Hence, I wondered if there might be some interference with the unfolding mechanism of the accordion?

If it helps for analysis, I can reactivate the uncommented lines in the live version.

Hi @htmgarcia,

Thanks for getting back. I implemented a quick fix over the weekend by simply commenting out the login parts of my theme’s code. However, I would like to achieve an update-proof solution.

Hence, I have reproduced the issue in my staging environment, please find a screencast here: https://screenrec.com/share/TVfqiLb9DQ.

I hope this helps? If you need any further info, please let me know.

Thank you!

Hello again,

Thanks very much! I’ve tried as suggested and everything seems to work fine now.

Great support for a great plugin, thank you!

Cheers,
Wolfgang

Hello,

Thanks for the quick reply and the immediate right path! Indeed I recently switched from another minification plugin to “Fast Velocity Minify”. This coincides with the time when the accordions stopped working.

I have now tried to disable the JS minification and it works again. From what I understand this means that I now need to put the relevant JS file(s) on the ignore list of the plugin, correct? If so, could you please let me know which ones these are?

Thanks again heaps and have a good day,
Wolfgang

Works like a charm, thanks very much! ??

Excellent, thanks very much for the super quick response! Looking forward to it. ??