renaisonp

This post was about the lack of support here, unresolved.

But you can close, because I understand that we will not have a solution here.

3 days for the first request and nothing

You could solve here like everyone else

Yes, 3 days

You could solve here like everyone else

No, we didn’t send a screenshot here.

But the problem is very simple:
The next button does not change color.

How to change the color manually without going through your plugin which does not work for this?

but you already told us this 4 days ago and we have already sent an email.

We tell you here: no response to the email and no support service, even with the pro version.

• This reply was modified 2 years, 5 months ago by renaisonp.

I just sent an email.

But there’s no support here, you just say email somewhere else?

It is therefore necessary to remove the support here and just put the info to send mail in the plugin description

the result is a bit better, just a small drop from 91 to 90.
We’ll see if everything still works tomorrow

I just put these exclusions, but it gives a very bad score, goes from 91 to 81, because many elements are not cached

No, I do not understand.

So contrary to what you said this morning, we don’t need to empty the cache every 6 hours for your plugin to work with the java function (which allows you to get a good score)?

If so, what code should be put in “Exclude specific scripts” WP-Rocket?

Pages must be preloaded to get a good score.
It is therefore not possible to empty the cache every 6 hours, especially since we have 400 pages, the preload at such a rate is too heavy

If to have correct GoogleSpeed ??results you must activate Java and if the activation of Java requires emptying the cache every 6 hours, the plugin does not allow optimal operation on a WP site.

And you know pages need to be cached today.

A lot of work and purchase pro version for nothing.

We will have to ask Paypal refund for pro version if bad scores and if it does not cache normally

No, I can't clear the cache every 6 hours. You know that on WP Rocket we have a preloading of pages and that would mean that I have to preload 400 pages every 6 hours, it's not possible, especially since this action is manual for us.

And I can't disable whole page caching, otherwise what would WP Rocket be for?
and I would have a bad Googlespeed score.

Really I don't understand, all my plugins have always worked, even other Popup plugin like Icegram Engage Pro which also does Exit Intent

Hello,

Today no more popups are displayed, although the plugin is active and I haven’t changed anything.

Except yesterday the java function for all popup.

Can you check ?

Ok thank you.

But what I don’t understand is that popups are disabling on mobile, so why these speed impacts?

Yes, I just put all the popups with this Ajax function and it seems to improve the speed, Brave is no longer on alert.

But what is the difference in operation if we activate Ajax?