retainful

Hey

Thank you for reaching out.

I’m happy to confirm that our plugin is fully compatible with Checkout blocks. I believe you’re asking about collecting email addresses during checkout. Not to worry, our plugin works seamlessly with both the classic and block checkout options. 

If you have any additional questions, please don’t hesitate to contact our friendly support team at https://www.retainful.com/support. We’re always here to help!

Hey

Thank you for reaching out.

Retainful allows you to create a language specific cart recovery email workflow. By default, it can detect the customer’s language based on their browser.

For Example, you can create one workflow for Spanish, and another for English. When a customer shops in English language, the English language specific abandoned cart email workflow will be triggered.

We can help you with the set up. Can you please send us a message at https://www.retainful.com/support

Our team can schedule a quick Zoom call and give you a demo and also help you set up the cart recovery workflow.

Thanks

Team Retainful

Hi

Thank you for reaching out.
It looks like you have configured the Custom Sending Domain feature. One of the DNS records (a CNAME) record was not configured properly or missed.

As a result, the links are not working.
Please go to your Retainful dashboard -> Settings -> Sending domain section.
Get the CNAME record details
And add it your DNS service (usually the hosting provider).

If you need any assistance with it, we are happy to schedule a quick Zoom call and assist.
Please open a support ticket at https://www.retainful.com/support (or via the Live Chat icon at your Retainful dashboard) and let us know a date and time that works for you.

Happy to assist.

Team Retainful

Hi

Thank you for reaching out.
Yes. But it is Possible only by creating two workflows. One for abandoned cart and another for post purchase (after purchase).
The abandoned cart workflow will stop as soon as the customer made the purchase.
But the customer will enter into the post purchase workflow and can receive emails configured in that workflow.

Hope this helps. If you need any assistance setting up the workflows, please leave us a message via the Live chat option at our website at https://www.retainful.com

Thanks
Team Retainful

Hi

Thank you for reaching out.
We had a missing composer file when we committed today’s update… But then this was rectified within minutes… Just deleting and re-installing the plugin will resolve the issue.
For better clarity, we have also released a new version. So just update to the new version and activate. That should help ??

Please reach out to us via our support chat at https://www.retainful.com/support if you face any further difficulties. Happy to assist

Team Retainful.

Hey

Thank you for the feedback. Really appreciate it.

When testing the abandoned carts, hope you have opened an incognito / private browser window for adding an item to cart and abandoning it ?
If the same window (or if you are logged in) is used, then it would capture the first one… but again if you add / remove items, then the cart session will remain the same in WooCommerce, until a successful order is placed… So testing the abandoned cart workflow requires you to always open a private / incognito browser window to simulate a customer-like experience.

Regarding the meeting invite: we automatically email the zoom meeting info through Intercom and it always includes the meeting link when a meeting is booked. It seems our meeting invite email did not land on your inbox. We’re really sorry.

If you would still like to give Retainful a try, we are very happy to schedule a quick call and assist you. Just let us know if you are interested.
Happy to help ??

Team Retainful

Hi

Yes. You can include coupon code in the abandoned cart email. Retainful can generate unique coupon code dynamically and include in the email.
Here is a guide: https://help.retainful.com/tools/email-editor/adding-a-coupon-block-on-your-email-template

Hope this helps. If you have any further questions, please send us a message using the Live Chat option at our website. Happy to help

Thanks
Team Retainful

Hi

Thank you for reaching out. Apologies for the delayed response due to the long weekend.
Were the API keys correct ?
Would it be possible to open a support ticket with your site url at https://www.retainful.com/support ?

Let’s assist you.

Thanks
Team Retainful

Hey

Thank you for reaching out. I guess you have also created a ticket at our support channel. We have responded to your conversion.
Please do check and let us know.

Thanks
Team Retainful

Hi

Thank you for reaching out and apologies for the delay in response due to weekend.
Let’s have this tested locally and see what the issue is.
Please allow us sometime to get back to you on this.

Thanks
Team Retainful

Hi

Our sincere apologies. We have canceled the subscription and issued a refund.
We have also sent you the refund receipt as well in your email address.

Just wanted to clarify about the subscription retries:
Our payment gateway automatically retries the subscription payment after an interval. During the last retry, the payment seem to have gone through. The subscription system is fully automated.

You can cancel the subscription anytime from your Retainful dashboard.

Our apologies again. Please feel free to reach out to us if you need any assistance in this regard.

We are happy to help you out.

Thanks
Team Retainful

Hey

Just wanted to update on this thread.
We have fixed the compatibility issues and released an update today.
Upgrading to the latest version solves the issues.

Let us go ahead and close this thread. Feel free to open a new ticket at https://www.retainful.com/support if you have any further questions.

Happy to help ??

Team Retainful

Hey

Just wanted to update.
We pro-actively went ahead and added a few more checks for the objects (which usually be available in all environments as objects).
Here is an updated package:
https://github.com/retainful/woocommerce/releases/download/2.5.8/retainful-wordpress.zip

Hope this helps.
If you still face an issue, please open a ticket at https://www.retainful.com/support or use the Live Chat icon at our site / app to reach out. We are happy to assist you.

Thanks
Team Retainful

Hey

That is strange. We tried to re-produce the issue locally here and we could not.
May we know your
– WordPress version
– PHP version
– WooCommerce version

Is it possible to open a ticket at https://www.retainful.com/support
with the above details, and your site url.
This will help us troubleshoot and help you out.

Thanks
Team Retainful

Hi

Our apologies. Can you please try this updated package?
https://github.com/retainful/woocommerce/releases/download/2.5.8/retainful-wordpress.zip

This should help.

Thanks
Team Retainful