retainful

Hey

We have fixed this issue.
You can download the updated package with the fix from here:
https://github.com/retainful/woocommerce/releases/download/2.5.8/retainful-wordpress.zip

Instructions:
1. Please remove the existing plugin
2. Install the above pack and activate it

This should fix the issue.
The fix will be included in the upcoming release.
Feel free to reach out to us if you have any further issues.

Thanks
Team Retainful

Hey

We have added compatibility for the WP Rocket in the latest release of the Retainful plugin 2.5.5.

The issue occurs due to the double minification of WP Rocket for this JS: js.retainful.com/woocommerce/v1/referral-wocommerce.js

This is the JS for the Referral widget. We are now loading the JS through a small JS snippet asynchronously.

Please update to the latest version of the Retainful plugin (2.5.5). This will resolve the issue.

Thanks
Team Retainful

Hey

We have fixed this issue in the latest version of 2.5.5
The issue occurs due to the JS minification and compression process from WP Rocket, which appears to be minifying the already minified JS for Retainful referral widget.

So we have moved the referral widget JS to load on the fly like a pixel. This resolves the issue.

Please update to the latest version of the Retainful plugin and check.

Let us know if you face any further issues.

Thanks
Team Retainful

Hey

Thank you for reporting the issue. Really appreciate it.
It appears that the WP Rocket is trying to minify the already minified JS.
The following JS files were already minified:

js.retainful.com/woocommerce/v2/retainful.js
js.retainful.com/woocommerce/v1/referral-wocommerce.js

That probably the reason why the issue occurs.
Can you keep these two JS files excluded in the WP Rocket minification and compression ?

We will run more checks and see if there is a way to overcome the double minification.

Thanks
Ram

Hey

We haven’t heard back from you on this thread.

So just wanted to update you:
We have released an update today improving our Javascript further.
Can you please try updating to the latest version of 2.5.2 and then check?
If the issue occurred due to Javascript conflicts or caching, then the updated version might help.

If you face any further issues, please feel free to open a ticket at our website
We’re happy to help you.

Thanks
Team Retainful

Hi

Thank you for reporting the issue.
Would it be possible to open a ticket at https://www.retainful.com/support and provide us the System report for further troubleshooting?
You can get the System report by going to WordPress Admin Dashboard -> WooCommerce -> Status page.

Click the “Get System Report”
Copy the report and paste it in our Live chat.
This will help us create a similar environment locally and re-produce the issue.

Thanks
Team Retainful

Hey

Happy that you were able to resolve it.
Please feel free to reach out to us if you need any further assistance.
You can use the Live Chat option in our website to leave a message or support request.

Thanks

Hey

Just wanted to update on this thread. The issue has been fixed in the latest release. Let’s mark the thread as closed.

Thanks

Hi

We have fixed the issue. Would it be possible to open a support request at https://www.retainful.com/support ?
We can provide you the patch.

Alternatively, we will be including the fix in the upcoming release scheduled for the coming week.

Thanks

Hi

Thank you for reporting the issue. Our developers are looking into it and will get back to you shortly with an update.

Thanks

Hi

Thank you for reaching out.
While we support the multi-currency, we unfortunately do not have support for the WPML multi-language. I am so sorry.
We will notify you as soon as we add multi-lingual support.

Thanks

Hi

Since we haven’t heard on this thread for long, let us go ahead and close the ticket.
if you have any further questions, please feel free to open a ticket at our website: https://www.retainful.com/support

Thanks

Hi

Thank you for reaching out.
Is it possible to open a ticket here with url to a product on your site ?
Let’s have this checked and help you out ??

Thanks

Hi

Yes. There is an option available in the plugin.
You can turn it on to consider an “on-hold” order to be considered as abandoned.

Please reach out to us via Live Chat or our support form if you have any further questions.

Thanks

Hi
Yes. Retainful is GDPR compliant.
And yes, you can tell the end user during the checkout about collection of emails and the reminders.
When you using the Add to cart popup or the exit popup, you can show an opt-in and get a consent.
You also have the option to customize the text that gets displayed.
Here is a guide
https://www.retainful.com/docs/woocommerce/gdpr-compliance

Please feel free to reach out to us if you have any further questions.