reverberation

Yes, you are correct. They are all on the same server.

Ok, I guess we are going to attempt a full plugin wipe at this point. But also I wanted to point out to you that two more affiliated websites are all affected by the same issue. This and this. Not sure if this is relevant to this problem, but just wanted to make you aware of it.

• This reply was modified 2 years, 7 months ago by reverberation.

Yes, that’s what I’ve been trying to explain. No matter how many times we try to set the behavior parameters to whatever it only reverts back to it’s default setting in the back-end as well.

• This reply was modified 2 years, 7 months ago by reverberation.

Nevermind. It reverted back again. So, I think we tried everything youve said at this point… anything else you can think of?

Actually, I reset both magnifier and enter btn to ‘trigger live search’ and it seems to be working for now, hopefully won’t reset again

• This reply was modified 2 years, 7 months ago by reverberation.
• This reply was modified 2 years, 7 months ago by reverberation.

We tried this custom script to disable the enter key and it still did not work, it still reverts back to default settings. Also tried updating the database directly and did not solve the problem

<script>
var el = document.getElementsByClassName("orig");
for (var i = 0; i < el.length; i++) {
el.item(i).addEventListener("keypress", function(event) {
if (event.key === "Enter") {
//console.log(event.key + " " + event.which);
event.preventDefault();
event.stopImmediatePropagation();
}
});
}
</script>

Hey Ernest, any ideas about this? It looks like the plugin doesn’t pick up the settings as it should. It would be greatly appreciated any help about this. For this company the search is vital and at the current moment a lot of their clients are experiencing the issue. Thanks for your help.

You know, the issue is that when the enter button is pressed I would like the plugin to ‘do nothing’ not to display a list, but that option doesn’t seem to take effect. Like I mentioned, it does work a few times but then it reverts back to that broken search results page. But again, it shouldn’t go there at all since I selected the ‘do nothing’ behavior. Make sense?

Hey Ernest, yes but remember that it does that only after a number of attempts. If you go back to the homepage you’ll see the plugin works and looks just fine but the issue arises only when the enter button search is performed a few times in a row. So, it doesn’t seem to me like a style sheet problem. Hope that make sense.

Hi.Yes, it does happen eventually after a few attempts. It had happened every time for me and other colleagues trying.
This is the URL while I was searching for the search phrase “gathering”, which is also a name of a product https://oroeditions.com/?s=gathering

Bu the way, I recreated a new API to fix the above problem (it seems the previous API was expired or something) but the form is still now showing on the site. I only see this [mc4wp_form id=”70″]
And of course the form worked fine for months, not sure what’s causing it to disappear all of a sudden.

• This reply was modified 6 years, 1 month ago by reverberation.

Of course.
However the status is “Not Connected” for some reason and in the dashboard is displaying the following error:

MailChimp returned the following error:
Forbidden. API key access has been revoked Request: GET https://us9.api.mailchimp.com/3.0/ Response: 403 Forbidden – {“type”:”https://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Forbidden”,”status”:403,”detail”:”API key access has been revoked”,”instance”:”3bbcd0f4-4477-46ba-86a2-73fa13241baa”}