RexAK

Sorry, what version of the CardConnect plugin are you using?

What version of the plugin are you using?

Thanks for the feedback @honolua808, it is greatly appreciated.

The plugin has been updated to 3.0.1, please install this version.

@codearachnid,

Please download/update to 3.0.1 and let me know your results.

Hi Timothy, we’re working on a fix for that as we speak. I will update you as soon as possible.

You can download and install the previous version by visiting https://www.ads-software.com/plugins/cardconnect-payment-module/advanced/

Scrolling to the bottom of the page, and selecting the 2.0.18 version for download.

HI @ccolotti,

The plugin has been updated using remote tokenization via the CardConnect’s iframe methods. Wanted to let you know, so you can give it a spin. See the FAQ, if you upgrade and would like to revert to the previous method.

This indicates an unknown card type, normally – either the Card was entered incorrectly, or something about the card number/details do not match.

We do not support form fills, since the form fill app you may be using can vary wildly from user to user. Was it a U.S. Visa/Mastercard/etc? I’ve seen this issue if the Visa was issued from a non-US card issuer.

Are you able to use the same exact card number in your CC virtual terminal without issues?

The message “Unknown/Issuer” is a direct message from the CC API and is not present in the plug. The plugin reports the error it receives. The terms “Issuer” and “Unknown” do not appear in any version of the plugin, for messaging.

If you have access to the card that was entered, try it without the CVV validation turned off in the plugin settings as a temporary check. Make sure you turn this back on, later.

@lazaro98
Hi,

You’ll need to contact your hosting provider and ask specifically for those ports to be opened for traffic both ways. If they ask for IP addresses, please see: https://support.cardconnect.com/cardpointe/marketplace/woocommerce – under the section called “Install the WooCommerce plugin.”

Then, you must make sure you have contacted the Card Connect support team and make sure they set up your account for use with WooCommerce

We are looking into this issue, but cannot say when we would be able to find a fix. Can you tell me if the failed transactions are from mobile users only?

You may have to disable those, although I haven’t tested it with anything other than US billing addresses.
I’ll see if I can gather some data regarding international addresses, from CardConnect.

Currently, we’ve not used the GitHub repo in some time, as we switched to using WP’s SVN. I get the impression that we’ll be moving back to the GitHub Repo soon.
You’re more than welcome to add the issues to the GitHub repo, however. Just ping me here if you decide to.

Thanks for your patience, it is appreciated. When we start working on the new version, would you be interesting in testing it?

@ccolotti

We’re working on an update for the plugin that may take some time to release.
In the mean time, your suggestions are welcome, and like the logo suggestion – we’re keeping them in mind. Would you mind keeping them in this one thread, so things are not all over the place?
Also, did CardConnect resolve your account issue?

I’ll take that into consideration. Try giving CardConnect a call today, now that the weekend is over.

Please call CardConnect’s customer support. The plugin works as it should, and without being able to log into your individual install and have full access to your VPS or your CardConnect account, I cannot troubleshoot. Additionally, we cannot, and should not post personal or business credentials/info, on this forum – so that leaves the official CardConnect support channels.

In the past, your error messages on checkout indicate credentials are incorrect on either your end, or CardConnect’s end. You do not see errors in the Debug log, as there are no PHP errors to report.

You will need to tell them that you are trying to make sure your account has the proper setup for WordPress.

Your WordPress credentials may possibly be different than your virtual terminal login. Have you not requested, and the received a WordPress CardConnect plugin login from them?

If you have used the Virtual Terminal or Gateway, and not had your account setup for API/WordPress usage, you will need to have them do that.

I understand your frustration, let me know how the support call turns out for you.
https://support.cardconnect.com/contact-support