RF GESTION

Done

Woo Support: Ticket #8637571

Ok sure, will do this as well !

thanks !

does this mean that you migrated your subscriptions from another subscription plugin?

No, I meant it is the stripe plugin implemented since 2016 when I lunched the website for online business. And since new experience has been enabled the sepa is a nightmare.

For the revert, I actually noticed both woocommerce subscription plugin and stripe plugins got updates in the last weeks with close realeases. So now i’m unsure if it comes from woo sub or from stripe ??????.

Ad it is in production i’m a bit nervous to break something or billing again twice my customers.

I hope this thing can be fixed fast as some payments are almost 1000€ each so i can’t afford to charge twice these contracts…

thanks for your assistance

RFM

Hi @carolm29 !

I created a simple product, and processed the order with SEPA method and I had no duplicate payment.

I converted it to subscription and retried. No duplicate payment neither.

The main difference I see is that I had to create a new sepa record natively for the new fake customer and using the last plugin update… the one concerned by the duplicate are multi years customers and they came from the old plugin. I can’t test with these accounts unfortunately.

• This reply was modified 7 months ago by RF GESTION.

Hello @shameemreza !

I’m not feeling like this is coming from the plugin as I use woocommerce subscription Version 6.5.0? for my billing.

it appeared with the last update of the stripe plugin and new experience enabled. So, I’m unsure what is the problem.

Hope this will help you ?? (and me soon).

Best Regards

RFM

@omarfpg Hi !

I’m not talking emails, this would have not been so critical… I’m talking duplicate payments, this is so bad for my reputation with my customers beeing charged twice and this is the seconde time it happens in a short time !

see screenshot to illustrate : https://snipboard.io/kmn5VW.jpg

thank @rajeshml and @carolm29 !

I implemented the workaround script. The payments are now seen as sepa debit and not manual anymore.

how can I double check that I won’t have duplicate payments anymore?

how will I know I can remove the workaround script and the patch will be released?

best regards

hello @carolm29 !

thanks for pointing this out. But I have no clue how to implement the fix, and this fix doesn’t look fixing the issue fro what I can read. When is the fix release planned please? my store is a huge mess currently !

duplicate payments and fees to refund the duplicate payments costs me a lot ! and not really good looking from customer prospective. This can’t stay like this.

thanks a lot

RFM

done @dimitrycleantalk

#39447 opened Oct 25, 2023 17:10:31

I encounter the same issue, and this prevents customers to sign the electronic contracts online after the order has been processed. this is not good !

04-14-2023 @ 11:15:22 - scheduled action 33597 (subscription payment) failed to finish processing due to the following error: Uncaught Error: Call to a member function get_meta() on bool in xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php:572
Stack trace:

0 xxx/wp-includes/class-wp-hook.php(308): WC_Stripe_Payment_Gateway->add_subscription_information_to_intent()

1 xxx/wp-includes/plugin.php(205): WP_Hook->apply_filters()

2 xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/abstracts/abstract-wc-stripe-payment-gateway.php(1704): apply_filters()

3 xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php(285): WC_Stripe_Payment_Gateway->create_and_confirm_intent_for_off_session()

4 xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php(189): WC_Stripe_Payment_Gateway->process_subscription_payment()

5 xxx/wp-includes/class-wp-hook.php(308): WC_Stripe_Payment_Gateway->scheduled_subscription_payment()

6 xxx/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

7 xxx/wp-includes/plugin.php(517): WP_Hook->do_action()

8 xxx/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php(97): do_action()

9 xxx/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php(81): WC_Subscriptions_Payment_Gateways::trigger_gateway_renewal_payment_hook()

10 xxx/wp-includes/class-wp-hook.php(308): WC_Subscriptions_Payment_Gateways::gateway_scheduled_subscription_payment()

11 xxx/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

12 xxx/wp-includes/plugin.php(565): WP_Hook->do_action()

13 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/actions/ActionScheduler_Action.php(43): do_action_ref_array()

14 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php(65): ActionScheduler_Action->execute()

15 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_QueueRunner.php(166): ActionScheduler_Abstract_QueueRunner->process_action()

16 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_QueueRunner.php(136): ActionScheduler_QueueRunner->do_batch()

17 xxx/wp-includes/class-wp-hook.php(308): ActionScheduler_QueueRunner->run()

18 xxx/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

19 xxx/wp-includes/plugin.php(565): WP_Hook->do_action()

20 xxx/wp-cron.php(188): do_action_ref_array()

21 {main}

thrown
04-14-2023 @ 11:15:22 - action args: subscription_id: 1553
04-14-2023 @ 13:41:13 - scheduled action 39778 (subscription payment) failed to finish processing due to the following error: Uncaught Error: Call to a member function get_meta() on bool in xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php:572
Stack trace:

0 xxx/wp-includes/class-wp-hook.php(308): WC_Stripe_Payment_Gateway->add_subscription_information_to_intent()

1 xxx/wp-includes/plugin.php(205): WP_Hook->apply_filters()

2 xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/abstracts/abstract-wc-stripe-payment-gateway.php(1704): apply_filters()

3 xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php(285): WC_Stripe_Payment_Gateway->create_and_confirm_intent_for_off_session()

4 xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php(189): WC_Stripe_Payment_Gateway->process_subscription_payment()

5 xxx/wp-includes/class-wp-hook.php(308): WC_Stripe_Payment_Gateway->scheduled_subscription_payment()

6 xxx/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

7 xxx/wp-includes/plugin.php(517): WP_Hook->do_action()

8 xxx/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php(97): do_action()

9 xxx/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php(81): WC_Subscriptions_Payment_Gateways::trigger_gateway_renewal_payment_hook()

10 xxx/wp-includes/class-wp-hook.php(308): WC_Subscriptions_Payment_Gateways::gateway_scheduled_subscription_payment()

11 xxx/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

12 xxx/wp-includes/plugin.php(565): WP_Hook->do_action()

13 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/actions/ActionScheduler_Action.php(43): do_action_ref_array()

14 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php(65): ActionScheduler_Action->execute()

15 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_QueueRunner.php(166): ActionScheduler_Abstract_QueueRunner->process_action()

16 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_QueueRunner.php(136): ActionScheduler_QueueRunner->do_batch()

17 xxx/wp-includes/class-wp-hook.php(308): ActionScheduler_QueueRunner->run()

18 xxx/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

19 xxx/wp-includes/plugin.php(565): WP_Hook->do_action()

20 xxx/wp-cron.php(188): do_action_ref_array()

21 {main}

thrown
04-14-2023 @ 13:41:13 - action args: subscription_id: 1553
04-14-2023 @ 14:47:35 - scheduled action 39852 (subscription payment) failed to finish processing due to the following error: Uncaught Error: Call to a member function get_meta() on bool in xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php:572
Stack trace:

0 xxx/wp-includes/class-wp-hook.php(308): WC_Stripe_Payment_Gateway->add_subscription_information_to_intent()

1 xxx/wp-includes/plugin.php(205): WP_Hook->apply_filters()

2 xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/abstracts/abstract-wc-stripe-payment-gateway.php(1704): apply_filters()

3 xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php(285): WC_Stripe_Payment_Gateway->create_and_confirm_intent_for_off_session()

4 xxx/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php(189): WC_Stripe_Payment_Gateway->process_subscription_payment()

5 xxx/wp-includes/class-wp-hook.php(308): WC_Stripe_Payment_Gateway->scheduled_subscription_payment()

6 xxx/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

7 xxx/wp-includes/plugin.php(517): WP_Hook->do_action()

8 xxx/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php(97): do_action()

9 xxx/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php(81): WC_Subscriptions_Payment_Gateways::trigger_gateway_renewal_payment_hook()

10 xxx/wp-includes/class-wp-hook.php(308): WC_Subscriptions_Payment_Gateways::gateway_scheduled_subscription_payment()

11 xxx/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

12 xxx/wp-includes/plugin.php(565): WP_Hook->do_action()

13 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/actions/ActionScheduler_Action.php(43): do_action_ref_array()

14 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php(65): ActionScheduler_Action->execute()

15 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_QueueRunner.php(166): ActionScheduler_Abstract_QueueRunner->process_action()

16 xxx/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_QueueRunner.php(136): ActionScheduler_QueueRunner->do_batch()

17 xxx/wp-includes/class-wp-hook.php(308): ActionScheduler_QueueRunner->run()

18 xxx/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

19 xxx/wp-includes/plugin.php(565): WP_Hook->do_action()

20 xxx/wp-cron.php(188): do_action_ref_array()

21 {main}

thrown
04-14-2023 @ 14:47:35 - action args: subscription_id: 1553

Thanks @sergecleantalk
but I already run the 2.93 version… it has been updated this morning here ??

Hello @niloybrightvessel !

thanks. It works fine now. thanks a lot ??

this workaround worked !
thanks a lot ! ??
now this message is gone :o)
will wait for the fix later ^^
B

Thanks for always answering so quick.
Love this solution, works really well !

hello !
@amagsumov the error remains :
https://snipboard.io/2fpTYO.jpg

I can’t get rid of it.

Best Regards
RFM