RGardella

Did you ever get any response to this? I have the same question.

This actually turned out to be an issue with Site Lock, the security / caching service we were using. It started caching our site for some unknown reason, and completely messed up the site. We discovered issue by checking our URL that we don’t run through Site Lock, which was fine. I wish I had checked that earlier, it would have saved a lot of trouble. Blue Host was no help whatsoever on this. No explanation was ever given as to why this started happening, and the only way it could be fixed was to turn Site Lock permanently off, then the site worked fine. Ridiculous.

Thanks so much, Bridget. We really appreciate your help with this!

Thanks so much, Bridget. I appreciate your looking at it. I hope Petfinder gets it sorted out, my shelter is very unhappy!

Thanks!

Hi, Bridget — thanks for the response. I’ve now changed my shortcode to include the count of 75 (had been 200) but still getting same results. Our shelter ID is MI320.

Thanks!

Yeah, thanks!!

Hi, Snooty — I literally just edit the shortcode out of the content space for the page where my listings appear and leave nothing in that space; then I enter the URL of our shelter’s results search string into a plug-in I have called Page Links To. This just makes it so that the page (which used to be our pet listings page) now dumps the user at our Petfinder page instead.

Crude, I know, but I hate the thought of our users looking for our pets and getting that ugly error code instead! At least this gives them something.

When the Petfinder API is fixed I’ll put my shortcode back in and we’ll (hopefully) be all set again. . .I hope they fix it soon!

Hi, yes — same issue here! Yikes, gave me quite a start. Thanks for whatever can be done.

Curious to know — what do other sites do in these circumstances? I am tempted to remove shortcode from my listing pages and instead send users directly to my shelter’s listings on Petfinder — is that what you do?

Thanks!