Ronald Garrison

The Products are:
YV Fall Blend Loose Leaf Tea, Cut & Sifted and Buy 4x 250g Bags Loose Tea, Cut & Sifted. It doesn’t show the variable product is out of stock it shows the main product is out of stock. The Buy 4x 250g Bags Loose Tea, Cut & Sifted is a package deal so if the if you go to https://freshalternative.net/shop/split-kilo/ and try to add the any of the products it shows it is out of stock because again on the product page it is showing out of stock.

So the system is not allowing people to order again even though the product variables have stock and the main product says **The stock is currently managed by the ATUM plugin** but the main product says it is Out of Stock in all products.

Sorry guys I was at a car show working yesterday and didn’t get home to very late last night. I was able to enable the php log from the server and run some tests but it did not happen yesterday. I was doing it all from my phone and ipad but wasn’t able to reproduce it.

We are actually migrating to a brand new server later tonight that has a new version of centOS on it so hopefully this will not happen again. I wanted to give you all the heads up because it is a great plugin and wanted to make sure we documented what happened so it doesn’t happen to anyone else. I will enable to php log once we migrate over and see if i can reproduce.

I have created an account for you. I hope you can figure it out the customer really likes the plugin.

This is a Live site that can be found here

I can create you an account if you would like to see anything. This only happens on variable products.

I use Firefox and the main user that was editing the stock in the ATUM uses Safari as she is a Mac user.

WordPress: 4.8.1
ATUM: 1.2.5.1
WooCommerce: Version 3.1.1
PHP: 5.6.31

Yes it seems I was able to duplicate it and figure out what causes it at the same time. On Variable Products if Manage Stock at the Product level was turned on and the product was edited thru ATUM then it would break that product and cause the issue.

This is what it looks like broken:

This is what it looks like normally

To fix it I had to disable the plugin then go to the products that were broken, uncheck the Manage Stock at the Product Level, then fix the stock of each variable product, then re-enable the plugin.

Actually that first one didn’t work. Use this one

body #wppa-overlay-ic { padding-top: 0 !important; }

They found the issue here is the answer

The following CSS should resolve this issue. Please add it to WP Admin > Appearance > Custom CSS:
#wppa-overlay-ic { padding-top: 0 !important; }

It should be noted that there was no CSS targeting affecting the lightbox so I’m not too sure how this is a theme issue. Regardless, it doesn’t really matter anymore.

Your plugin rocks. It is the 2nd plugin I install on every site I do.

Ok was hoping it wasn’t the theme LOL. Thank you i have opened a ticket with them since it is the pro version of the theme.

That is great news do you know when you will have the next update available.

Perfect that worked thank you

Issue has been resolved

Thank you so much it works perfectly