rholdstock

I am happy to let you know that the plugin is now working following the migration of the website to a new server. Thanks for your help in trying to solve this issue.

Hello,

I’ve tried deactivating the activating the plugin without success.

My hosting company are going to try moving the site to a different server setup, I’ll let you know if this fixes the issue.

Thanks,

Rebecca

Hello, yes I’ve followed the steps in your link to the letter.

Unfortunately, when I go to WooCommerce > Status I don’t see a tab for WooCommerce Shipping & Tax. I can’t turn on enable debug and/or logging because the option is not there.

https://snipboard.io/VlDxSF.jpg

Do you think it could be a plugin conflict? or is it something to do with my connection to wordpress.com? I’ve connected the site within my woo.com account but can’t set up a connection with jetpack.

Thank you for your reply,

Here’s a link to what I’m seeing on WooCommerce > Settings > Tax: https://snipboard.io/sChoWp.jpg

The only error I can find in the log files is this:

Viewing log file mailchimp_woocommerce-2024-03-01

DownloadDelete permanently2024-03-01T11:37:52+00:00Error delete_store 5f85db222b646 :: Resource Not FoundThe requested resource could not be found.

System status report:

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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (22)

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Failed: 741<br>Oldest: 2022-10-29 02:57:55 +0000<br>Newest: 2023-06-01 03:03:25 +0000

Pending: 1<br>Oldest: 2024-03-22 10:39:43 +0000<br>Newest: 2024-03-22 10:39:43 +0000 Status report information

Generated at: 2024-03-21 13:20:24 +00:00<br>`

Thank you for your reply, I can’t see your screenshot for some reason but it is good to know that what I’m trying to achieve is possible. Thank you for your help.

I’m sorry but this didn’t resolve my problem, in the end I used another method/plugin to integrate with PayPal.

Hi Rick,

Can you confirm that it is standard behaviour for Paypal Standard payments to remain processing on the website until they are manually changed to complete? I need to run some options past my client, perhaps we need to buy the Paypal Pro addon for example? Thanks.

• This reply was modified 3 years, 10 months ago by rholdstock.

Hi Rick,

Thanks for checking but I’ve looked in the admin area and your payment is still processing. Also your screenshot shows the payment processing but not complete. Do we have to manually set all transactions as complete, otherwise purchasers won’t get an email from the site? When I test without paypal but using the test donation payment method instead the transactions complete fine.

Thanks for getting back to me. I’ve tried excluding the success page from SG cache plugin and tested it again using a sandbox paypal account and it’s still stuck processing. I’ve flushed the cache and tested the url in the SG cache plugin by entering it into ‘Test URLs for Cache Status’ and it says it isn’t cached – although when I go back to https://www.co2balance.com/credit-purchase-confirmation/ I can still see my processing payment so I’m not sure if this is correct. Should I contact siteground again? or could it be anything else.

I’ve fixed this now by turning off my hosting cache and manually re-running the database update/migration process which I found on this page – https://givewp.com/documentation/core/frequent-troubleshooting-issues/handling-database-update-issues/

Thank you for your help.

Hi Amit,

Sorry it hadn’t been set as the attendee registration page in the event ticket settings – I’ve done this now, could you have a look again:
https://staging.letswalkbristol.co.uk/attendee-registration/
The default template is https://staging.letswalkbristol.co.uk/attendee-registration-1/ – it looks the same to me…