CWH Webmaster

I just wanted to add this follow-up which may/may not be related to the problem. I had to perform some reorganization of my website last night and decided to change the “WordPress” portion of it because I wanted to host it in a sub-domain. I noticed some changes to my configuration files because I backup my site regularly:

1) A phpinfo.php file was uploaded. I’m not sure if I did that or GoDaddy while troubleshooting, so I removed it.
2) Caching elements within the web.config file were removed.
3) php.ini file had Wincache enabled. It was renamed to php.ini.bak

So the problem may have been relating to caching and how GoDaddy has their Windows hosting environment configured.

I just wanted to provide an update to those who may still be struggling with this issue. GoDaddy finally gave me a solution which seems to have resolved the problem:

1) Update to JetPack 2.4.2 (latest version).
2) Downgrade to PHP 5.2 if you were running PHP 5.3.
3) Recycle the application pool.

I don’t have any other PHP applications running except for WordPress, and the version of WordPress I’m running is 3.6. This is an acceptable solution, and my hats off to the GoDaddy support staff for going the extra mile to help me find a suitable workaround.

Hi Richard,

Thank you for your response. That’s pretty much what GoDaddy told me as well. I’m a little disheartened by the response because that option is not available if you’re on their Economy (free) plan. At least I don’t see it according to instructions provided. So my only options now are to try to downgrade to JetPack 2.3 or below which worked before or move the site to another hosting provider which works. I have WordPress with JetPack 2.4.2 (latest) installed on another Windows shared hosting provider with PHP 5.3, and I don’t have any problems there. I’m just wondering if there is some weird network firewall rule that is preventing my site (and others) from connecting to WordPress.com on port 443 which is causing the problem. Again, thanks for your help.

@esmi: I apologize, but I am new on these forums, and I don’t see how I’ve violated any rules as I’ve posted a follow-up to my own topic that I have created. I’m getting both error messages intermittently when I press Connect to WordPress.com which is why I posted the follow-up to help you, the developers, or anyone else track down the issue. More details about my hosting environment:

Hosting Provider: GoDaddy
Environment: Windows
IIS Version: 7.0
PHP Version: 5.3

So far the response from GoDaddy support is unsatisfactory. They suggested I downgrade to PHP version 5.2 or run the latest JetPack version… I have another WordPress installation running on another Windows hosting environment with JetPack 2.4 installed on top of PHP 5.3 that works fine.

From time to time, I also get this error message:

Jetpack could not contact WordPress.com: register_http_request_failed. This usually means something is incorrectly configured on your web host.

Unknown SSL protocol error in connection to jetpack.wordpress.com:443

I’ve opened up a support ticket with Godaddy but haven’t heard back from them yet. If anyone has any ideas on how to resolve this problem, I would be grateful. Otherwise, as another poster commented, is there a way to get and install version 2.3?