richplugins

Hi?@navasahmed,

Thank you for your topic!

We replied to you directly via email

Thanks!

Hi @geleosan,

Please send the following information to support[at]richplugins.com:

1. Direct link to your website page where we can see and reproduce the issue;

2. Debug information from the page in wp-admin: Google?Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send?it to us.

And we will investigate why your reviews are not updating.

Thanks!

Hi @kimruddock,

Sure – support[at]richplugins.com

Thanks!

Hi @alisne,

All these fixed in the latest version 4.8.2, please update and let us know if something is not there.

Thanks!

Hi @geleosan,

Thank you for your good question!

Our free and business plugins use only official and allowed by Google APIs. Unfortunately, as far as I know Google does not provide such accessible and permitted methods in case the place has no physical address and you are not its owner (do not have access to GBP).

We guess that other plugins bypass this by web crawling. But we have never used this and cannot, since it is prohibited by Google. We do not want users to be able to take any risks because of our plugins.

Thank you for your attention.

Hi @kimruddock,

Thank you for your topic!

To investigate this question, please send:

1. Direct link to your website page where we can see and reproduce the issue;

2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.

Thanks!

• This reply was modified 1 day, 20 hours ago by richplugins.

Hi @klinwater,

Thank you for your opinion, but it is absolutely not true. Are you sure you left this review correctly, specifically about this plugin? Sorry, but I’m not sure.

Please see how, in less than a minute, without any Google API, I connected and displayed G reviews in WP Playground, which you can check right now:

However, if something doesn’t work for you, please use the forum next time to leave an issue, rather than this reviews topics.

Thanks!

• This reply was modified 2 days, 4 hours ago by richplugins.
• This reply was modified 2 days, 4 hours ago by richplugins.
• This reply was modified 2 days, 4 hours ago by richplugins.
• This reply was modified 2 days, 4 hours ago by richplugins.

Hi @navasahmed,

Thank you for detailed explanation.

At the moment it’s a feature of the business plugin. In the free slides count depends from parent container width and grouped automatically.

However, we will consider moving this feature to the free version.

Thanks!

Hi @navasahmed,

Could you send direct link to the page where I can look at that and how many slides you wish to show.

Thanks!

Hi @jasonhcc,

Please send debug information to support[at]richplugins.com

Thanks!

Hi @downfall13,

This option is present in the business plugin to allow full customization.

In the free plugin we didn’t add that to leave the opportunity to check that a specific review was really posted in Google and it’s verified.

Thanks!

Hi @alisne,

Thank you for this topic.

First of all, could you send a direct link to your website page where we can look at these issues?

Thanks!

Hi @navasahmed,

Yes, right, the business plugin is showing all reviews without any API keys and billing, you just need to download and upload the business plugin after purchase (you receive a delivery email) and connect your reviews through authorization via your Google My Business owner account. You can see the demo video how it works here https://www.youtube.com/watch?v=TnxLIzhaFFw

Thanks!

Hi @navasahmed,

Thank you for your topic!

If you need to show all reviews with constantly auto synced and without any weird with API key and billing, please use the business version.

The free plugin uses the Google Places?API?to get your reviews. The?API?only returns the 5-10 most helpful reviews. When Google changes the 5 most helpful the plugin will automatically add the new one to your database. Thus slowly building up a database of reviews. It’s a limitation of Google, not specifically the plugin.

The plugin can only download what Google returns in their Places API. It is usually the 5 Most Helpful (not newest) reviews. You can check what the API returns by entering your Place ID and Google API key in this url:

https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_GOOGLE_API_KEY

However, if you got new reviews for your Google place, but the plugin does not show these, it means that Google didn’t include it to 5 most helpful and the plugin just can’t get this. It’s a limitation of Google, not the plugin.

Thanks!

Hi @getbolt,

It seems a conflict with some other lazy load img plugin, first of all, please try to turn off the option Advance Options / Load Lazy Images in the reviews widget and let us know.

Thanks!