RightPress

Hi there,

I’m not aware of any free plugins but you can check our WooCommerce Custom Emails that’s available on CodeCanyon.

Paul

Hello everyone,

Even though we found what the cause for this was in the past for some users, it may or may not be the same issue with every new case.

Basically, a blank page indicates there is some fatal PHP error or some fatal Javascript error. Please check your PHP error log (after enabling WP debug mode and/or error logging) as well as your browser’s Console for any errors.

I would be happy to look into each case individually but need more information from your side guys.

Paul

Hi there,

My apologies for the delay.

Try adding style="margin: auto;" to the opening <table> tag, like this:
<table style="margin: auto;">

Paul

Hi there,

My apologies for the delay.

It must be hosted on a publicly accessible server.

Could it be that you are testing on a localhost or some server behind a proxy?

Paul

Sounds great, thanks a lot for the update! ??

Paul

No, those lines are fine, the problem was with a variable that our plugin Decorator was passing to WordPress date() function. The function itself is fine.

You have some other code on your site that is calling WordPress date() function incorrectly.

Paul

This particular support thread is for a bug in Decorator which is now fixed.

If you are not using Decorator, then your issue is unrelated and is caused by some other plugin/theme/code on your site in which case there’s nothing I can do to help, unfortunately.

Paul

Well, this plugin – Decorator ??

Are you sure you are running Decorator version 1.0.3 and seeing the “date() expects parameter 2 to be long” error?

Paul

Hi there,

Thank you for reporting this issue.

I just released version 1.0.3 of the plugin which should solve the problem.

Paul

Thanks to one of you we now know what the problem is.

It is related to Storefront Mega Menus extension. I logged a bug report for this:
https://github.com/woocommerce/storefront/issues/558

If you do not use Storefront Mega Menus, it may be some other theme/extension that has similar bug.

A quick temporary fix is to open includes/classes/rp-decorator-customizer.class.php and comment out the line that goes just below comment “Remove unrelated components” and starts with add_filter (line 71 in version 1.0.1). Just keep in mind that some unrelated content/settings may be displayed if you choose to do so.

I hope this helps!

Paul

Hey guys,

Sorry for the delay in getting back to you.

Could someone please drop an email to [email protected] and help me find the problem? I am unable to replicate this locally.

Thanks,
Paul

Nice to hear that you managed to solve this!

Paul

Hi there,

Could you please let me know your WordPress and WooCommerce versions as well as what other plugins you have on system?

Also, it would be great if you could check both PHP error log and browser’s console for JS errors (if you know how to do that).

Paul

Hi there,

Those order number, phone and repl/new lines do not look like regular WooCommerce new order email content and most probably were added either manually directly to a template file or by some 3rd party plugin.

There’s no way I can help you with, unfortunately, since I do not know the HTML formatting that they come in. You need to check how HTML looks like and come up with corresponding CSS selectors.

Paul

Hi Scott,

My apologies for the delay.

I just tested this scenario again and the “New order” email picks up all the changes just fine.

Could you please update WordPress and WooCommerce to the latest version and try the same thing after disabling all other plugins but WooCommerce and Decorator?

Paul