rik100

I see this has been marked as Resolved but it’s not. I haven’t received any response to my previous reply.

Hi Rick

Yes, I’m still here ??

I have deactivated and reactivated all plugins although I didn’t use the health check plugin.I also set the theme to default and also disabled all custom php code. Same problem. I also tried deactivating Gutenberg and using the classic editor.

It seems to me that the shortcode itself is generating the unnecessary iframe code. I don’t really understand how shortcodes work but I wondered if it’s possible to somehow view the html code created by the shortcode. It’s odd that the problem doesn’t occur with shortcode for the legacy form.

Could it be a database issue? I recently had to fully delete the GiveWP plugin and all its data to resolve an issue with the Stripe Gateway (this was on a ticket as I pay for the stripe plugin). I have had to rebuild all my donation forms which is when this issue presented itself. Could there be something left over form that?

Cheers.

Hi Rick

It’s not me adding iframe tags and yes the form loads properly using its dedicated URL. But I want to put the form on a page so that I can add other content. I am using Gutenberg and inserting the shortcode exactly as you suggest using the shortcode block. There is nothing else on the editing page except the shortcode. I have also tried adding it as custom HTML but it still creates the error.

You can see a screenshot of the editing page at https://rotaryestoipalace.org/screenshot-2/ .

As I said before this only happens with the multi-step and classic templates, not the legacy template. And it only happens with GiveWP shortcodes.

By way of a comparative test I have set up a legacy form using the exact same process on another page at https://rotaryestoipalace.org/bew2/ and it works just fine so I could use that as a workaround but I really want to use the classic template.

Is there something else I might be missing?

Hi Rick
Thanks for the reply. I have checked the permalinks settings, the form page url prefix and redirections and all looks good.

I note your comments about the Iframe URL being wrong but I presume this is generated by the form’s shortcode as the shortcode is the only thing I put on the page. So it seems to me that the shortcode itself is generating an incorrect iframe url.

I realise I can use the Legacy form template but that’s not what I want to do as Classic form template works much better for me and I have used it successfully in a previous iteration of the giveWP plugin.

Any other ideas?

Thanks. The snippet worked.

I am not sure the issue is “a combination of an over-taxed server with too many donations/donors/forms to query” as I have less than 100 donors, just 10 or 12 forms and less than 150 payments.

But having said that I noticed a while back that the debug log included:
[13-Jul-2022 15:23:21 UTC] WordPress database error The SELECT would examine more than MAX_JOIN_SIZE rows; check your WHERE and use SET SQL_BIG_SELECTS=1 or SET MAX_JOIN_SIZE=# if the SELECT is okay for query SELECT DISTINCT id,post_date AS createdAt, post_status AS status, give_donationmeta_attach_meta_0.meta_value AS amount, give_donationmeta_attach_meta_1.meta_value AS baseAmount, ……………etc

Not sure if that adds anything.

Is anyone monitoring this support forum?

Thanks for the additional information. The plugin is great and works well for me so I don’t mind finding a workaround for this minor issue.

Hi, thanks for the quick response.

It seems an odd omission that as an administrator I can’t select an image from the media library as that is a fairly standard feature throughout WordPress. I tried using the media embed field which worked but but I couldn’t find a way to resize the image.

But I’ll figure something out. Thanks again for your help.

Solved by updating the plugin.

Bump.
I really need to completely delete the plugin and start again. But I can’t nor can I reset to default.

Any ideas please? Thanks.

Thanks for the reply. I have tried all configurations but nothing seems to help.

I have no idea how to update my theme’s bootstrap.

The front end did work when I first installed it and tested it but doesn’t now. So what I’d like to try is to delete the plugin and start again.

However, as mentioned in my previous post the “reset to default” option doesn’t work and if I deactivate and delete the plugin – which I assume would clear all the Memphis Docs files and configurations from my installation – and then reinstall it, all the folder names, files and configuration settings reappear. I have tried this a few times but I can’t find a way of starting over. It’s very frustrating.

Do you have any further ideas?

I think I’ve solved this: a permissions issue.

Thanks. It didn’t work. Any other ideas?

Hi
The link is the one I have already provided. I have taken a screenshot from my Samsung Galaxy S7 to demonstrate the issue.
https://photos.app.goo.gl/6BafopkuWC5tDBfK8

You will see it is blank where the button should be.

Thanks.

That’s great, it works. Thanks.