ritchief1980

Hi,

Please could you provide some more steps to continue the troubleshooting?

Thanks

I have been through the plugins one by one disabling them, it is the backup guard plugin that causes the same behaviour as above blank white screen when trying to access the website, the issue only occurred after running a restore,

Hi,

Thanks for the info I have followed your suggestions, and unfortunately we have not resolved the problem here is what we found:

Renamed the plugin folder just get a blank white screen when trying to access website and access admin dashboard.
When going to the wp-admin login page got the following error: W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/fiddesracing/public_html/wp-content/advanced-cache.php.

Renamed the file above and W3 Total Cache still cannot access the dashboard.
As soon as I reverted back the plugins folder to its original name website loaded as before and just quode option on the admin dashboard.

Then tried renaming the theme folder I get a white blank screen when trying to load the website and the following error when trying to load wp-admin
Sorry, you are not allowed to access this page.

Hi,

I do not have cpanel access, but changing the name of the themes folder in FTP does not work. Do you have any other suggestions? Thanks