rjarmitage1

OK, fine, I can see on the Network tab some of the images are being loaded as Avif. However, the source image URL is still jpeg and I’m noticing no page speed improvement or decrease in the size of the page, presumably because we’re still loading the jpeg file.

Look Artem, in the end it has just been easiest for us to disable your plugin and the critical errors stopped showing.

Since we’ve been able to move the snippets from your plugin to another similar plugin and everything works fine, this was really the easiest solution.

I’m helping you by raising compatibility issues with your plugin. If you don’t want to work on the issues, that’s fine but I thought other users needed to know so they don’t encounter the same issues.

We have trained developers and we’ve checked our PHP code thoroughly.

I have no idea why when your plugin is enabled WordPress is throwing critical errors, and when it’s disabled, WordPress works fine. And this only happens on PHP 7.4, but my initial review remains true.

You also can’t raise a support ticket whilst a free user. There is a free support forum where you can ask other users, but this can’t be called support as you don’t get dedicated assistance from someone who knows the plugin.

We’ll simply stop using Woody Ads. This similar plugin worked much better for us: https://en-gb.www.ads-software.com/plugins/insert-php-code-snippet/

• This reply was modified 4 years, 3 months ago by rjarmitage1.

You can check this image for the error. WordPress clearly indicates the issue is with Woody Ads Snippet:
https://ibb.co/prT83SN

No errors have been written to the log yet.

OK, so you’re now saying you want to offer support, but originally you said you didn’t offer support to free users, so this is very confusing. I didn’t request support since your plugin said we can’t have support as a free user. This is why I left a bad review, otherwise I would’ve asked for support.

I have enabled debugging mode now and re-enabled your plugin. It’s yet to log any errors, but when I have some, I’ll message you.

So here’s the thing, Artem, it’d be easy to blame it on our coding, but I copied the PHP code from the snippets and pasted them EXACTLY into a very similar, better plugin ( Insert PHP Snippet ) and replaced all the snippets in all my posts.

I then disabled Woody Ads, and the critical errors disappeared. So I had the same PHP code in the same snippets but using a different plugin, and no critical errors.

With this in mind, there are compatibility issues with your plugin that aren’t present in other similar plugins. You don’t want to help or offer support to free users to fix these issues with your plugin, so that’s why I give the plugin 1 star.

I’m sure it’s easy for you to blame issues on the user’s coding and say it’s a false review, but that is clearly not the case here.

Artem, how can you say that this is a false review when you have no idea of what the error was?

If it’s false, please explain why every time I switch this plugin on, WordPress gives a critical error. The plugin worked fine on PHP 7.0 but when I upgraded to PHP 7.4 WordPress started showing critical error pages. I disable Woody Ad Snippets and the critical errors disappear.

And yes, of course, there is no technical support request whilst you don’t offer this option to free customers.

• This reply was modified 4 years, 3 months ago by rjarmitage1.
• This reply was modified 4 years, 3 months ago by rjarmitage1.