Roxy Kohilakis

Hi @stesim! Usually, minor updates happen automatically if your site is capable of one-click updates without entering FTP credentials (source: https://www.ads-software.com/support/article/updating-wordpress/).

On September 8, WordPress v5.8.1 was released. Maybe that is the update your host was referencing?

Hi @stesim! You might want to check out some of these troubleshooting tips too: https://www.ads-software.com/support/topic/read-this-first-wordpress-master-list/#post-14157464

Hi @samysalah2017! Thanks for your question! It looks like Listeo is a commercial theme. I would recommend you visit the developer’s official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

https://www.docs.purethemes.net/listeo/

Forum volunteers are also not given access to commercial products, which makes it difficult to help troubleshoot the theme. This is one other reason why we recommend you to the commercial product’s vendors. Good luck!

• This reply was modified 3 years, 6 months ago by Roxy Kohilakis. Reason: wording

Hi @stesim. Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).`

Hi @sunfalls. I would recommend trying some of the troubleshooting tips listed here. I would try manually resetting the plugins first (no dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

• This reply was modified 3 years, 6 months ago by Roxy Kohilakis.

Hi @livingcminca! I am also having trouble finding a trading-based plugin in the directory. I think your best bet is to reach out to the eCommerce plugins’ support forums that you mentioned to see if they have any suggestions on how to accomplish this.
https://www.ads-software.com/support/plugin/woocommerce/
https://www.ads-software.com/support/plugin/wc-multivendor-marketplace/
Good luck!

Hi @somabasu! I would recommend reaching out to the theme’s support forum: https://www.ads-software.com/support/theme/understrap/
The developers and support community over there might be able to provide more specific advice on how to resolve this issue. Good luck!

Hi @wendyhuang! Just to make sure – is this question related to a WordPress.com site? If it is you will want to head over to WordPress.com support: https://wordpress.com/support/

My understanding is that the classic editor needs to be enabled after WordPress 5+. So that means you need to find where it is coming from.

I would start by making sure WordPress is up to date and that you have a backup: https://www.ads-software.com/support/article/updating-wordpress/
Are you using a child theme so that you do not lose your customizations?

If you go to your list of plugins, do you have the “Classic Editor” plugin? If it is there, disable it.

• This reply was modified 3 years, 6 months ago by Roxy Kohilakis.

I’m so glad you were able to figure it out! Have a great day ??

Hi @alextachi! I am glad you were able to narrow it down to the theme and I can totally understand not wanting to change it. I would recommend reaching out to the developers and support community for the theme to see if they have any specific advice. Since it has only been for about a month, maybe it was an update causing the conflict?

It looks like you are using the Zeen theme. Commercial themes are not supported through the core support directory so you will need to reach out to the theme’s support community directly.

Hi @alextachi! I wonder if it is a conflict with a theme or plugin. You can try temporarily deactivating all plugins and going to one of the default (Twenty*) themes. If that resolves the issue, you can turn everything back on one by one to identify the culprit. You can also use the Health Check plugin so that it does not impact visitors to your site.

Did you use the YouTube embed block to add the content to your site?

Hi @eaboutboul. I wonder if this is a conflict with any theme that you are using?

You can also use CSS to style the <figure> and <figcaption>.
Here’s an example:

figure {
  border: 1px #cccccc solid;
  padding: 4px;
  margin: auto;
}
figcaption {
  background-color: black;
  color: white;
  font-style: italic;
  padding: 2px;
  text-align: center;
}

• This reply was modified 3 years, 6 months ago by Roxy Kohilakis. Reason: oops extra tag

Hi @ramrash! This sounds like a theme issue. It took a peek and it looks like you are using the GeneratePress theme. I would recommend reaching out to the developers and support community for this theme to get more specific advice on how to fix the problem: https://www.ads-software.com/support/theme/generatepress/

Hi @alex7070m. Can you tell us what steps you took when you moved your site?

Hi @alex7070m! I would recommend starting out with this document and see if there were any steps you missed: https://www.ads-software.com/support/article/moving-wordpress/