Roxy Kohilakis

Do you have access to the cPanel?

Thank you for your reply!

1. Do you know who the host is or if it is self-hosted?

2. Can you describe what steps you took before the site went down and you lost access? For instance, were the changes made in WordPress settings or through an external service? Including as many details as possible will help the community pinpoint the issue.

Hi! I would recommend reviewing this support document on changing the site url: https://www.ads-software.com/support/article/changing-the-site-url/

The following part of the article shows how to get WordPress to recognize the correct domain name again: https://www.ads-software.com/support/article/changing-the-site-url/#edit-wp-config-php

If you need more information, please let us know!

• This reply was modified 3 years, 6 months ago by Roxy Kohilakis. Reason: spelling

Hi there! Someone more familiar with Google Analytics may have a different way to achieve this, but I might try a plugin that allows you to insert code to your header. I would recommend starting with this search here: https://www.ads-software.com/plugins/search/insert+header/

Thanks for clarifying ?? Let us know if you are successful with @soberbanda’s solution! Feel free to describe any other steps you have taken and I would be happy to explore some other options if you need them.

Hi Cydney! Have you tried changing the email for the site and the admin user? I would recommend updating the email in these locations:

1. Setting > General > Administration Email Address

2. Users > Hover over the admin’s username to click on Edit > Email

Both options should send an email to the new email address. Have you received an email after updating from these locations?

Hello! I took a look at your code and it appears that you are using the Avada Website Builder. I would recommend visiting the support page for this theme: https://theme-fusion.com/support/
The developers and support team may be able to provide more specific help on this issue. Good luck!

Hi there! It sounds like this may be an issue with the loco translate plugin. It looks like you had a good instinct by reaching out to the plugin’s forum: https://www.ads-software.com/support/plugin/loco-translate/
The plugin’s developers and support community may be able to give more specific support. Good luck!

• This reply was modified 3 years, 6 months ago by Roxy Kohilakis. Reason: Noticed post already in plugin forum